Reviews
Advisor Denise Vinson made me feel comfortable through
Advisor Denise Vinson made me feel comfortable through her competence and professionalism. She knew it was my first visit and explained everything to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angela, We are grateful for you leaving Denise this extraordinary review! We are thrilled to hear that Denise took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she made you feel comfortable through her competence and professionalism. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Great, quick work, phil explained what will be fixed and
Great, quick work, phil explained what will be fixed and for how much before repair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, KiKi, we are astonished by your generous review for our awesome team at Spitzer Honda Euclid! Thank you also for giving us the recommendation for others to check us and Phil's workmanship out. We wish you the safest of travels all around in your Mercedes-Benz!
The negotiation was tough, but in the end, I was
The negotiation was tough, but in the end, I was satisfied with the dealer. I’m looking forward to seeing what kind of service I get from them
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We love that you got the deal you went in for and your review is greatly appreciated, Glenn! We look forward to providing you our best on your first engine check. Thank you for your recommendation for others to work with us. Though it does look like we could do better in certain areas, we'd like to learn about them. Please reach out to our General Manager Aziz Assad at 216.531.7835 at your allowance so he may improve your experience with us. Safest of travels in your new Honda until then!
Please avoid this dealership.
Please avoid this dealership. We bought a Honda two weeks ago and we are originally from Dallas. The Honda CRV was okay and we did a test drive with no problems. However, on the same day we bought it, we noticed a strong cigarette smell. We called Matt, who said we bought it as is and they couldn't do anything about it. I told him we didn't smell it during the test drive, but he insisted we somehow missed it. He recommended we use ozone odors, but after negotiations, they offered to do a detailed cleaning with ozone, which unfortunately did not help. I spent $30k on this car for my son's graduation, who has asthma, and I don't know what to do now.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mary, we thank you for this review and the opportunity to assist you on this generous gift for your son's graduation! Our apologies goes out to you and yours regarding the details of the car that is undesirable. First we ensure you that you can rest easy knowing the presence of smoke is affective but smell will not be harmful to asthmatics. The smell in itself will be unpleasant especially to non smokers and we realize it is important to you. We would like you to offer you to speak with our General Manager Aziz Assad at 216.531.7835 to turn this experience around for you and your son. Safest of travels until we speak!
Please have your GM reach out to me at 214-736-6931 since I tried to meet with him before and he didn’t have time for us
I am surprised that there is no office agent for the
I am surprised that there is no office agent for the service dept. I always have to leave a message and wait for a call back. I think the service is usually very good. The waiting room is crowded and could use improvement. I needed a new key fab and it was delivered in one day. My appointment was for programming the key. Denise Vinson was very helpful explaining things to me about my service and my car. Thank you.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate your thorough feedback about your experiences with us, Karen! We are always making improvements to our facility and processes to ensure the best experience for our guests. Your notes will go a long way in helping us. Thank you for trusting Spitzer Honda Eulcid and Denise for your safety and comfort as well as your recommendations for others to work with us. Safest of travels all around!
My experience is always great when I come and get a
My experience is always great when I come and get a service. Denise Vinson is very knowledgeable and always helpful and so goes above and beyond to make sure she meets your needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Karen, it is such a delight to receive your kind review regarding your visits with Denise and that she always goes to extra lengths to meet your needs! Your recommendations for others to work with us is the highest compliment. We wish you safest travels on the road until next time!
Great salesman great customer setvice no pressure selling
Great salesman great customer setvice no pressure selling great overall experience would highly recommend dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
VP, thank you for the opportunity to assist you on you new car and this awesome review! Your recommendation to others to check out our great customer service with absolutely no pressure. If there is any way to better assist on please let us know. Congratulations and we wish you the safest of travels until next time!
Friendly staff Denise was awesome and so was the porter
Friendly staff Denise was awesome and so was the porter easy to schedule appoint also
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so pleased to know that working with Denise and our porter was awesome and earned us your amazing 5 star review! Thank you for your recommendation to others and we wish safest of travels until we meet again!
Always friendly and are letting you know what type of
Always friendly and are letting you know what type of service the will providing. I had a few things done besides an oil change. The wonderful Bailey Elliot kept me posted. Thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so thrilled that Bailey was thoroughly helpful enduring a successful visit! It is our highest appreciation to have your recommendation and we look forward to the next time we meet again. Enjoy the open road until then!
I really liked that they make an appointment and when i
I really liked that they make an appointment and when i showed up i was met at the door by my salesman Mathew Franckowiak, The cars i was looking at on line were already pulled up for my inspection. Needless to say after my test drive of the CRV and Matts knowledge of this car i was sold. Special thanks to Mathew Franckowiak, Matt Urbas and Mellissa Donovan Frank Ujcic
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Honda, Frank! We are truly happy to know your purchasing experience was exceptional and earned your recommendation to others. It is always our goal to provide the most pleasant and smooth visit with us and your review is greatly appreciated of your time and business. We wish you safety and joy in your new car from Spitzer Honda, Matthew, Matt, and Melissa!