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Grote Automotive Rockford

(84 reviews)
Visit Grote Automotive Rockford
Sales hours:
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Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
(779) 368-8976 (779) 368-8976

Reviews

(84 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grote Automotive Rockford from DealerRater.

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Very helpful staff .

Very helpful staff . Very knowledgeable.. Made the process easier for financing the vehicle . Convenient location

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The buying process was good now to get things changed on

The buying process was good now to get things changed on it is not going well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was my first car purchase in life.

This was my first car purchase in life. Kelly the car Spaz helped the buying process go smoothly and we are literally in our new truck on a much needed road trip.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They sold us a vehicle and told us they fixed everything

They sold us a vehicle and told us they fixed everything before we could take it off the lot. But lo and behold, we had to take the car in to fix the alignment a day later and then it threw a check engine light within less than 4 days of having the car. I wanted to have something positive to say but this is just absolutely ridiculous and frustrating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very helpful and they were very professional would

Very helpful and they were very professional would recommend them to friends and family 👍 for sure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Went in desperate for a vehicle.

Went in desperate for a vehicle. Told them all my search requirements and what I could pay. They steered me into a car that was over my budget by a significant amount, and due to my desperation, I accepted the deal. Now, after reviewing my situation, I don't know if I can make the payments. Im stuck now and don't know what to do

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very helpful and knowledgeable He took the time to make

Very helpful and knowledgeable He took the time to make sure I got the vehicle I wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This company needs to be shut down and everyone should

This company needs to be shut down and everyone should get a full refund for the junk cars they sell. They are absolutely terrible people and what they're doing is bordering if not blatantly illegal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Love the car and dealers.

Love the car and dealers. Easy to understand and helpful in assisting in dire situations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very knowledgeable and helpful very friendly atmosphere

Very knowledgeable and helpful very friendly atmosphere Took the time to get the vehicle I wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.