Encore Dodge Chrysler Jeep RAM

Cortez was a great help as a salesman, we were narrowing it down between two jeeps my wife liked ended up with more options than the other one but less money

Thanks to Sarah and Cartez for all of the help with buying our new vehicle. They made this process much more enjoyable!

Cartez started our sale and turned it over to Richard and they both did a really great job and now we have a nice new car

Had a great experience. My salesman Gavin was absolutely great! If I'm ever in the market again I won't hesitate to come back and see him.

Richard and Blake were very helpful throughout the process! Encore CDJR has a great team.

Encore dealership is professional, and gives a great deal. Best dealership, Best salesman Richard Hands-down

This was the most excellent experience buying a car I have ever had..my salesman Gavin was outstanding and the rest of the staff that helped through the process was A+++ .When our family gets ready to purchase another vehicle it will definitely be back at Encore!!

I appreciate the maintenance that was completed on my car in a very reasonable time frame.

I don’t know where to start about Encore. This is a terrible dealership. During our negotiation over price they stuck me, my wife, and two daughters at an extremely uncomfortable table and made us wait well over an hour and a half while “they ran the numbers” the first time. We countered and the took another hour to get back with us. They held my keys to my trade in and disappeared. Finally the third or fourth time of that we agreed on a fair price (was still overpriced). I should have left knowing what I know now. Then another hour went by. Finally we got it all worked out. The truck still had dog hair in the interior and they didn’t fill it up like they said they would, and only one key but I’d had enough as it was 530pm when I got there around 11am! So a few days go by and they hadn’t sent me my application for title. I couldn’t get my tag. I called and left a message with finance. Three days go by, and nothing! Then my salesman John sends me an autogenerated email asking if I had any questions. Replied to it and got absolutely nothing in return. So as all this is going on I get a low oil warning light on the truck. 550 miles after I bought the truck. So I call and leave another message and send four more emails hoping for a response. I left multiple voicemails with the finance department and the business department because of course no one answered. STILL A MONTH LATER AND NOTHING! So I ended up at the dmv and they made it work As I was out of options. Of course with the extra late fees I had to pay. So today I’m changing my oil and they heavily over tightened the oil filter. Just another great example of their commitment to the customer. My family and I felt so pushed aside to the bad side of the dealership because we weren’t buying a brand new jeep. Then we might have gotten to sit on the couches and got a snack or something. We were still spending 32,000 dollars but it wasn’t enough I guess. Just to substantiate that I’m a real customer I bought a black Silverado on August 29th. Bought from John and another unnamed salesman who tried to help more but felt like his hands were tied as he was new.

Gavin and Sarah were AWESOME! This is our 5th purchase with Encore and it will definitely not be our last!