Skip to main content

Norm Reeves Genesis of Cerritos

(569 reviews)
Visit Norm Reeves Genesis of Cerritos
Sales hours: 9:00am to 8:00pm
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 9:00am–8:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Genesis of Cerritos from DealerRater.

Want to share your experience with this dealership?

Write a review

Great and friendly service.

Great and friendly service. I will definitely come again for car service when I need it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We look forward to serving you again in the future.

The dealership-service area was immaculate.

The dealership-service area was immaculate. When I arrived, I was immediately greeted by an employee who then let Kyle know that I had arrived. Kyle came out to greet me and walked me to his office. Kyle is personable, professional, and courteous. He explained everything that would happen so that I knew exactly what to expect. He ordered the Lyft rides for me and surprised me with my car being ready earlier than expected. Overall, I had a terrific experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that Kyle provided such excellent service. We look forward to serving you again in the future. Safe travels!

Professional and corteous Nice waiting area.

Professional and corteous Nice waiting area. with drinks and snacks. Detailed car nicely. On time service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review! We're delighted to hear you had a positive experience at our dealership. We look forward to serving you again in the future!

Really helpful and informative, Mariela made me feel

Really helpful and informative, Mariela made me feel comfortable and explained the upcoming maintenance process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear Mariela provided you with excellent service. If you have any more questions, feel free to reach out anytime.

Vito only came to introduce himself.

Vito only came to introduce himself. Isaac did all the financial side of paperwork. Isaac was great and went above and beyond to meet my expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear Isaac provided exceptional service. We'll be sure to pass along your compliments to him. Safe travels in your new car!

This is my third Genesis and third dealership I have

This is my third Genesis and third dealership I have worked with. Best experience yet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and kind words! We're thrilled to hear that we could provide you with the best experience. We look forward to serving you again in the future!

Vito and Marianna were wonderful to deal with and

Vito and Marianna were wonderful to deal with and couldn’t have asked for a better car buying experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! We're thrilled to hear that Vito and Marianna provided you with exceptional service. Enjoy your new car, and we look forward to serving you again in the future!

The dealership is conveniently located in Cerritos and

The dealership is conveniently located in Cerritos and the installations are nice and the personnel helpful and nice, I was offer water, coffee and snacks. Very nice!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're thrilled you had a pleasant experience at our dealership. Our team works hard to ensure every customer feels welcomed and supported. We hope to see you again soon!

I like the way the whole group of people do their job and

I like the way the whole group of people do their job and the professionalism that service employees especially my advisor keep doing the good job thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear about your positive experience with our team. We'll be sure to pass along your appreciation to your service advisor. We look forward to serving you again in the future!

Attentive service and staff.

Attentive service and staff. Provided me with a nice loaner and fix my car with care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We're delighted to hear that our attentive service and loaner program met your expectations. We look forward to serving you again in the future!