Reviews
Always happy with the work and the communication.
Always happy with the work and the communication. Keep up the great work and thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Brian! We're thrilled to hear that you're always happy with the work and communication at Nucar Chevrolet of Lowell. We truly appreciate your support and look forward to serving you again in the future! - Steve Alesse, General Manager
Friendly and professional Great customer service When you
Friendly and professional Great customer service When you check in customer service, very friendly and make you feel comfortable all the time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about the friendly and professional customer service at Nucar Chevrolet of Lowell. It’s our goal to make every visit comfortable and enjoyable. We look forward to seeing you again soon! - Steve Alesse, General Manager
They were good.
They were good. Had to return to adust the oil gage. Did great job will return again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Frances! We're glad to hear you had a good experience at Nucar Chevrolet of Lowell and that our team was able to assist you with adjusting the oil gauge. We appreciate your trust in us and look forward to seeing you again for your next service! - Steve Alesse, General Manager
Professional and accurate Giving a detailed information
Professional and accurate Giving a detailed information on everything being done In a timely fashion
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you found our service at Nucar Chevrolet of Lowell to be professional and accurate, with detailed information provided throughout your experience. Timeliness is important to us, and we're glad we met your expectations. We appreciate your feedback and look forward to assisting you again in the future! - Steve Alesse, General Manager
Everyone there was very helpful too While I was waiting for my car they changed my fob battery. Then when my car came back changed my spare fob as well Good service
Came in at 9:20 for a 9:30 simple oil change and tire
Came in at 9:20 for a 9:30 simple oil change and tire rotation. Logged the car in and got the text at 9:36 they had started. At 10:45 I called to find out what was going on as I left my 17 year old there waiting for the car. Very rude customer service stating they were behind. Stating it’s only been 1:09 minutes but we were early. Wait you took my car at 9:36 for a simple oil change and tire rotation not anything life altering. A simple 30 minute job that you book an hour appointment but after an hour and 15 minute you get mad that I call. Not good service at all. If you double book then why make appointments. If you’re understaffed just say hey we are running a little slow today and it will take longer. People are going to question running over on a simple task. This will be my last visit here as I normally come from Nashua down.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, and we apologize for the extended wait time that day as well as the communication.We will review your experience internally and make the necessary adjustments.I understand how you feel, but please know that is not the norm at our dealership.Our customers are very important to us and we would like the opportunity to make it up to you.I would appreciate it if you could contact me directly to see if we can turn things around for you and continue our relationship. Sincerely, Joe Dolci, Service Director
Service check-in was quick, and I was given an accurate
Service check-in was quick, and I was given an accurate wait time. All the discounts were applied correctly, and check-out was quick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Les! We appreciate your feedback about the quick service check-in and accurate wait time at Nucar Chevrolet of Lowell. We're glad to hear that the discounts were applied correctly and that your checkout was efficient. We look forward to serving you again in the future! - Steve Alesse, General Manager
Pleasant top notch customer service and timely The team
Pleasant top notch customer service and timely The team is Knowledgeable and professional personable Best service team around
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I appreciate your feedback about the top-notch customer service you experienced at Nucar Chevrolet of Lowell. Our team strives to be knowledgeable, professional, and personable, and it’s great to hear that reflected in your visit. We look forward to seeing you again soon! - Steve Alesse, General Manager
All our Chevys are from Nucar plus Blaine Marren was a
All our Chevys are from Nucar plus Blaine Marren was a great salesman. He knows his stuff! We would recommend Chevy and Blaine to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear that you have chosen Nucar Chevrolet of Lowell for all your Chevy needs and that Blaine made such a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting you and your friends in the future! Safe travels in your Chevy! - Steve Alesse, General Manager
Near 4 month ordeal with expensive suspension damages
Near 4 month ordeal with expensive suspension damages which happened during a Chevy Roadside tow with video evidence that they (Roadside / AAA) still refuse to acknowledge while at the same time having the engine of a 2023 Colorado replaced under warranty. Nucar service manager Nicole Lessard seemed to actually care about my situation and kept in constant contact while trying to assist the best she could. After picking the truck up I’d have to say the technician (unknown name) did a stellar job as well as you’d never know an entire engine block and drivers side suspension was replaced. Lost points though for never offering a loaner vehicle even with the warranty work.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. It's great to hear that Nicole took good care of you, and that our Technician (John) delivered his usual high quality work! If there’s anything further we can assist you with, please don’t hesitate to reach out. Thank you for choosing us! - Steve Alesse, General Manager
Very prompt.
Very prompt. Not much wait time. Pleasant employees. Very happy with the service. Don't need to. Service was excellent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I'm glad you experienced prompt service and found our employees pleasant at Nucar Chevrolet of Lowell. Your satisfaction is our top priority and we look forward to serving you again in the future! - Steve Alesse, General Manager