Reviews
Great
Excellent dealship to work with and very up to date on all service work to be done. Appreciate the notices when my vehicle has to have work done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Unhappy Customer
Had my car towed in on a Sunday by Tuesday of that week it had not even been looked at and Wednesday was a Holiday. On Thursday I called to complain to the Service Manager but got Voicemail and no call back. When I followed up shortly after that call the car was magically done! BTW, I've noticed some spotting on my driveway after they completed the work and I may have to go back because the work should be under warranty. I missed work and had to use personal days because the dealership did not feel the need to communicate with me. Not sure If I would use this shop again unless it is for warranty work.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Buying new car
My sales associate Elliott was great. Took the time and patience to go over everything. Felt really comfortable dealing with him. I would recommend Lannan to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Highly recommended
Attentive and very helpful throughout the process of buying a new car. Dealing with the paperwork was the easiest experience I have ever had when buying a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Routine Service
I was taken on time and the work was completed in a timely manner. The reminders are helpful. Also, follow up was within 24 hours of work completion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Collision Center
I recently had my Jeep Compass in for repair at the collision center. I was referred there by 495 Jeep Chrysler/Dodge of Lowell after I had a minor front end collision. My highest praise for the great service I received from Lannan Collision. They were courteous, and efficient in every way. My vehicle was repaired in record time, and repair was excellent. I observed the repair garage was very clean and all looked prestine. They offerred rides to and from the repair shop and all in all I was very impressed. The person I dealt with was Ashley Boisvert and she was excellent. Thank you Lannan for a great experience! 1
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent sales department
Excellent sales department. Knowledgeable, staff. Have purchased multiple trucks here and always had great service in sales and the service department.would recommend Lannan Chevrolet.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
I have used Lannan for their body shop and service and they were professional and friendly. So much so that I went after Christmas and purchased and new Equinox. The salesman was very friendly and helpful, I can't say enough about all areas of the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil change
Efficient and professional staff. Service time was a little long but the waiting area is comfortable with coffee and restrooms available. Spent some time looking at other models in the showroom in preparation for choosing my next car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Big time
Go big or go home if you want a plow truck go to Blaine at Lannan in Lowell and he will hook you up for sure
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car