Reviews
It was a GREAT Experience
Working with Steve Alesse and his team was a great car buying experience. Steve made it easy, efficient and painless. I would recommend the team at Lannan to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New truck purchase
Very friendly and knowledgeable staff. They handled my transaction quickly and had the vehicle ready on time. Lots of selection to choose from. Highly recommended
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Car purchase
We had great service and attention to our needs. Our sales rep was very knowledgeable. We would highly recommend to others and would consider going back here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil change
Took me early when I arrived, got me out in an hour. Reviewed upcoming 45,000 services to be done at next oil change. Little awkward trying to figure out who to talk to when you walk in, or if you should pull in to service area or park outside.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
urgently had to purchase a vehicle with tough requests
Elliot was awesome. I had to unexpectedly replace my HHR and was in a wicked rush. Over paces tried up-selling me, or didn't want to spend the time looking to see if they could meet the requirements and price range I was looking at. In fact 1 dealership (I will not name it here) was so bad about trying to up sell me, and then tried selling me on something totally different that I walked off the lot). I showed up late in the day close to closing. Elliot came over and right from the start was very attentive and helpful. I told him the situation and how what I needed was a vehicle that sat at least 6 people or more, could tow, had low miles since I drive a lot every day (about 60-70 miles) and, the hard part / catch, in the $15,000-$20,000 range. Well...he didn't try to sell me on something or walk me around...he told me and son to enjoy some coffee, water, or hot chocolate while he checked inventory and what he had... well he was gone for no more than 5-10 minutes or so. He came back and started off apologizing for taking so long - wow I thought - it was not that long of a wait. I expected a much longer wait or even the unfortunate news that he did not have anything available in my range for what I was looking for. Well, he followed that greeting by saying that he brought out front what he had and was up front with telling me it was on the high end of my range but the closest he had to what I was looking for, but wanted to have it up front in case it was something I wanted to take a look at without walking through the lot to get to it...I was sold right there!!!! This is EXACTLY the type of working relationship I really needed at the time, and with the added bonus of getting a vehicle that met my needs and requests. Elliot was AWESOME and I cannot recommend him enough ... I truely and really look forward to working with Elliot again. Thank You Elliot! I look forward to working with you on my next car purchase, and will be sure to ask for you. -Stephen Aste
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
awesome like usual
again no problems just awesome service. came in for a shift to park problem and they figured it out in an hour, and the repairs an hour, while i waited!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a great experience
The folks at Lannan were great when it came to fixing a part on my Trax that was recalled. Very easy to work with and a great/friendly staff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service
To whom it may concern.the experience,I had during the the purchase of the trax car was excellent.THE Attention of steve and his manager ,I treat my self profesionally and respect. The guidace id good enough to know about the service. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Parts and service
I recently lost my keys made an appointment to get that replaced two parts starter and key. When I called to make you appointment they transferred me between the apartments and confirmed they had both pieces so we set up an appointment with service the week after Monday at 1 all they had what is the starter the key they sell so they program the starter now I have to go back when the kid comes in to pick up not very happy thank you Roger McDonald
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Customer satisfaction guaranteed
Thank you Jimmy T.for your help with my purchase of my ZR2 Chevy pick up truck. You are an exceptional salesman. I couldn't be more happier with my purchase. I hope you have a happy holiday you and your family. Thank you again. Bob Janis
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car