Reviews
Very Happy
We visited Lannan after we initially tried another Chevy dealer. Which was the worst car buying experience ever. After explaining the nightmare experience with the Lannan staff we were introduced to Lucas, who assured us he would do everything in his power to make our car search enjoyable and painless. We never felt like we were being "sold". He was easy going and friendly and we trusted him from the beginning. he gave off the vibe that he genuinely loved his job. The contrast between our nightmare experience and the Lannan experience was night and day. When we 1st arrived we met with Brian the Sales Manager, he told us he was aware of the nightmare situation and immediately put us at ease. We Finished up with Joseph who was patient and thorough and as friendly as the rest. We'll be back and we will recommend Lannan to everyone we talk to. Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very poor customer service!
This was not at all the experience I expected! I have been to this dealership in the past and never experienced anything like this before but as a result I won't be back!
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They buying process was fast and easy!
This was my first time buying a car. Lannan Chevy of Lowell made the entire process easy and fast. Great people and nice place. They don't pressure you at all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Steve Alesse, General Manager, salesse@lannan.com, 978.458.2526
Fast, thorough and complete service
This was my first scheduled service on my new Impala and the service couldn’t have been better. I look forward to future service visits.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Lannan Chevrolet of Lowell. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Steve Alesse, General Manager, salesse@lannan.com, 978.458.2526
Great experience
Great experience in buying my new Silverado. When in on a Sunday asked some questions, came back the n ext day and bought it. Easy and painless
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
Great car buying experience from all areas of the sales process from management to sales team to finance and then delivery . They took the time during delivery to help you learn the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy Customer
I have bought both a new and used car from Lannan. Awesome dealership! Staff was wonderful from the first step to the last. Only place I will buy my cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service!
I was late... they were completely accommodating.... grateful for the service and flexibility. Price is decent and car was done within the hour. Happy customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First service visit
I had a great initial visit to the Lannan Chevy Service Center. Making an appointment was easy. When I got there they informed me about a recall on my vehicle and took care of it while I was there for my routine service. I chose to wait there and they offered me a comfortable work space. The service technician I worked with took her time explaining what was going to happen and then what they did during the visit. Overall a great experience. I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Repairing my Mazda6
Both women in the Collision Center were very helpful. Having Hertz Rental in the same building is very convenient. my car was done before the day they quoted and looked great as usual. High quality body work was performed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair