Reviews
Sent list of discounts to me and when I get there they
Sent list of discounts to me and when I get there they said only one discount at a time.. Poor quality of work because the did the service check but gave no list nor did they put air in low tires.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
GOOD MORNING MR. ARMSTRONG. I AM SORRY TO HEAR ABOUT THE CONCERNS YOU HAD AT THE RECENT VISIT. I WOULD LIKE TO SPEAK WITH YOU WHEN YOU HAVE A CHANCE. MY DIRECT NUMBER IS 864-879-7111 EXT 1301. HOPE TO HEAR FROM YOU SOON AND DISCUSS THE ISSUES YOU HAD. ZACK MORAN
If someone had an appointment for an oil change schedule
If someone had an appointment for an oil change schedule a few days before the appointment, you would think they would have an oil filter for the job. I got there 15 minutes before the appointment and had to wait over 1 1/2 hours for a simple oil change. The service writer seamed like it was no big deal and did not come out to tLk with me until I questioned him. I am glad i could afford the time to wait. I will think twice before scheduling with you in the future
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I AM SORRY TO HEAR ABOUT THE CONCERNS YOU HAD AT THE RECENT VISIT TO OUR STORE. WHEN THE CHECK IN TIME WAS SET THE FILTER NEEDED WAS ORDERED HOWEVER IT DID NOT COME IN WITH THE ORDER CAUSING THE DELAY TODAY. I DO APOLOGIZE FOR THE DELAY AND WOULD LIKE TO SPEAK WITH YOU MORE ABOUT THIS WHEN YOU HAVE TIME. MY DIRECT NUMBER IS 864-879-7111 EXT 1301. HOPE TO HEAR FROM YOU SOON. ZACK MORAN
They are very kind and courteous.
They are very kind and courteous. They are willing to explain anything you do not understand. No matter what problem, I always go to Bradshaw. They no me there. I have a wreck, Bradshaw. Need breaks, Bradshaw. Oil change, Bradshaw. Don't know how to reset alarms, it's Bradshaw fore
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Over all was good, had to go inside to find someone to
Over all was good, had to go inside to find someone to speak with. The salesman I talked to needs to learn more about the vehicles he’s trying to sale. Asked him questions about the vehicle and he didn’t know the answer. Was told stuff was on the vehicle that after I bought found out was not. Salesman did not see me through the whole process was actually gone before I was done with the financial part. He did not do a walk around with me nor did he help with setup of phone or on star. The financial part went smoothly and he was helpful in answering any questions. I purchased the package for oil changes so we will see how the service department is when that time comes.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
GOOD MORNING SIR. THANK YOU FOR THE RECENT FEEDBACK. I AM SORRY TO HEAR THAT YOU DID NOT HAVE FIVE STAR SERVICE FROM START TO FINISH WITH THE VISIT TO OUR DEALERSHIP. WE STRIVE FOR TOP SERVICE WITH EVERY CUSTOMER THAT COMES THROUGH OUR DOORS. CONGRATS ON THE RIDE, AND WE LOOK FORWARD TO HELPING IN SERVICE ANY WAY WE CAN MOVING FORWARD. MY DIRECT CONTACT IS 864-879-7111 EXT 1301, IF I CAN HELP WITH ANYTHING PLEASE LET ME KNOW. ZACK MORAN
Sales manager and sales person was great to deal with.
Sales manager and sales person was great to deal with. I Would recommend other people to them
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sales manager and salesman was great to deal with and I
Sales manager and salesman was great to deal with and I would recommend people to them
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jason and Ernest were very helpful in my new car
Jason and Ernest were very helpful in my new car purchase. I appreciate their help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They always get me in and out quickly.
They always get me in and out quickly. I appreciate there’s no needless upselling.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service tech was nice.
Service tech was nice. I felt like aninconvenience to most of the other staff. No one helped me in getting large items out of my car while having a baby with me. I've been treated better at the Lexus dealerships. Most of the staff needs a lesson in customer relations. Billing is also very misleading. Additionally, it's been 5 days since I picked up my car. I've been waiting for a callback on an open item since. Communication is not very reliable. When I madey appt,I communicate what I wanted. When I got to the dealership, it was a wasted trip. Then I waited almost a week for the person to call to set up my loaner car. My service technician was nice- the dealerships practices and service needs to be retrained.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
GOOD MORNING. I AM SO SORRY TO HEAR ABOUT THE CONCERNS AT THE RECENT VISIT. WE STRIVE FOR FIVE STAR SERVICE WITH EVERY CUSTOMER THAT COMES THROUGH OUR DOORS AND IT SOUNDS LIKE WE CERTAINLY LET YOU DOWN IN THAT AREA. I WOULD LIKE TO SPEAK WITH YOU MORE ABOUT THIS WHEN YOU HAVE A CHANCE TO TALK. MY DIRECT NUMBER IS 864-879-7111 EXT 1301 ZACK MORAN
Howard was very helpful by giving me a quote for an oil
Howard was very helpful by giving me a quote for an oil change over the phone, my car required different oil than a normal oil change and he was the only one out of 7 dealerships that I had called that took the time to give me an accurate quote over the phone. Clayton initially helped me, as Howard was helping another customer, to make sure I was taken care of. This was my first time at this dealership and I had an excellent experience, my car was done before the time they quoted me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair