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Grubbs Acura

(147 reviews)
Visit Grubbs Acura
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
New (817) 381-1676 (817) 381-1676
Used (817) 381-4563 (817) 381-4563
Service (817) 381-1678 (817) 381-1678

Reviews

(147 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Chris was wonderful, always professional. He was able to...

Chris was wonderful, always professional. He was able to get my car cleaned and air up my tires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for Trusting the Grubbs Service team.

Lied to me three times as far as price offered. Then...

Lied to me three times as far as price offered. Then screwed numbers to look like they were trying to be fair. Be careful as they play the sales games. Price difference between first offer & last offer was $4000 on a $33k car with trade in. Nice sales people but manager will try to take advantage. Walked away because I couldn't trust the numbers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
37 people out of 37 found this review helpful.
Dealer response

We are very sorry you had a bad experience with us and our team. We are always working with our team to work with our customers and the offers and incentives available.

My experience with Grubbs and Adam was amazing. Adam was...

My experience with Grubbs and Adam was amazing. Adam was very attentive to what my needs were with my purchase and helped me find the perfect car that fit me and my budget. I will forever be a Grubbs customer and will always go to Adam directly! He truly cared about me as his customer and wanted to ensure the buying process as as seamless as possible for me!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us a great 5 star review!

I went to purchase the vehicle I seen online, only to...

I went to purchase the vehicle I seen online, only to find out that wasn’t the one that caught my eye. She tells me hold on, I have another & when she pulled up in it….My family & I knew immediately, that it was the 1. The transaction went so smoothly and not to mention the very helpful staff (every staff member I met) were even smoother.😎 Rainia made my 1st car buying experience as a new Texan easy. Grubbs Acura and the crew have given me their full attention to all my car needs. Any car I purchase from here on out will be from Grubbs. Thanks again for the great help! Grubbs Acura is the best They went above and beyond for me as a customer with exceptional Great service and they ALL know they’re stuff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us an amazing review.

Great experience, got the car I wanted at the price I...

Great experience, got the car I wanted at the price I wanted. Great sales team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Rania was very helpful to take time and work with us. She...

Rania was very helpful to take time and work with us. She wasn’t pushy and also understood our requiments well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My husband and I had the pleasure of working with Armani...

My husband and I had the pleasure of working with Armani and we had an excellent first time car buying experience. Could not have gone better. Armani was very detailed and friendly with us and made the whole process seem so effortless and smooth. I definitely recommend them more because you can tell they really have the customers best interest at heart. We feel so grateful to have had Armani as our "car buying guide" for the day and will be recommending them to our friends in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Armani made my first car buying experience nothing short...

Armani made my first car buying experience nothing short of amazing. He was beyond insightful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

It was great working with David, he really helped me and...

It was great working with David, he really helped me and explained everything in detail. I will recommended if anyone goes to Grubb to ask for David.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Raina is great! I really enjoyed our interaction. I do...

Raina is great! I really enjoyed our interaction. I do believe moving forward that a more detailed explanation of the initial numbers provided that culminate in the car payment would be a great idea.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.