Grubbs Acura

Like others, I will never buy another car from this dealership. I bought a 2025 advertised as CPO TLX. When I get in there, the CPO is only Precision Used which covers 6 months. I had to pay extra to get the Precision Certified that covers an additional 4 years. And then Grubbs fights tooth and nail for other addons to cover their "lifetime" warranty, which is only good if you have all service done at Grubbs. Then it took them almost a month to payoff my trade-in. I ended up driving back to Grapevine and camping out in the lobby because you can never get an answer over the phone or email.

MR JACOB TAYLER , HE HANDLES TASKS QUICKLY , HE CARES ABOUT CUSTOMER (ME) AND ENSURES THEIR COMPLETE SATISFACTION... I AM ALSO EXTREMELY PLEASED WITH THE SALESPERSON, MR LOUIS COVY - HE IS VERY ENTHUSIASTIC AND GREAT AT KEEPING CUSTOMER HAPPY . THAT WAS MY EXPERIENCE BUYING THE ACURA MDX AT ACURA GRUBBS GRAPEVINE ON SEPTEMBER 15,2026. I AM VERY SATISFIED . THANK ALOT BOTH OF YOU ! THANH NGUYEN

I called the dealership the day before we visited because it is a 3 Hour Dr. for us to get there. Wanted to make sure the three cars I was interested were all available to drive-I was told yes, and that Jackie would help me at 1pm Saturday. We arrived on time to find Jackie not there. Two of the three cars not available and had been gone loan for some time.! Brandon did what he could and was helpful, But the one car available did not have a moonroof as specified in my search and in the online description. Six hours round-trip!!!was extremely disappointed!!!

I strongly recommend avoiding Grubbs Acura. My experience with the dealership was extremely disappointing from start to finish. What was most frustrating was the lack of follow-through from management. Commitments made by multiple levels of leadership, including the service manager, and sales manager, were not honored. A dealership’s reputation is built on trust, communication, and doing what you say you will do. Unfortunately, that was not my experience with Grubbs Acura. This was, without question, one of the worst vehicle-buying experiences I have ever had. I would strongly encourage anyone considering purchasing a vehicle from Grubbs Acura to carefully consider their options and do their due diligence before moving forward.

WARNING: Do not waste your time with this rattlesnake infested dealership! Obtaining a price quote is like pulling teeth and will include thousands of dollars of grievously overpriced add-ons and unwanted accessories. None of this is referred to upfront - probably in violation of FTC regulations. And this only after much back and forth via message which is mostly obfuscation, double talk and nonsense stalling tactics. Everything but straightforfard professionalism. I can only imagine what a miserable experience actually visiting the dealership would be. All this combined with their utterly lousy 3.9 score here on DealerRater screams STAY AWAY!

Bought a vehicle in February and contacted to upgrade in May….haven’t heard back Will spread the word…awful and no follow up Salesman Syed Jilaney and don’t do Vandergriff either!!!!!

I purchased a 2026 Acura Integra A-Spec on May 6, 2026, and traded in my 2026 Chevy Equinox. Unfortunately, my experience with your dealership during and after the sale did not reflect the “Relationship Driven” values promoted by your organization. I initially worked with Mackenzie before Assistant Sales Manager Onye Mandu took over the transaction. I came to the dealership specifically because of the advertised offers, including up to $5,000 additional trade-in value and 2.99% APR financing on a new 2026 Acura. While I acknowledge that I overlooked the “60 months” financing term, I was never clearly informed of this limitation during the sales process. Throughout the negotiation, I felt that any reductions made in one area were offset by additional fees elsewhere. For example, I declined the $2,495 Grubbs Protection Package but was told it was mandatory because it had already been added to the vehicle. Although $495 for LoJack was removed, other charges continued to be added. After spending nearly six hours at the dealership, I finally met with Finance Manager Kenneth Clark after closing time and learned the advertised APR only applied to a 60-month term. While he reduced the interest rate by 1% to help, a $1,400 prepaid oil change package was added, which I was told could not be removed since the interest rate was bought down. Overall, the process felt unnecessarily difficult and lacked transparency. I arrived shortly before 5:00 PM and did not leave until after 11:00 PM. My disappointment continued after the purchase. It took 12 business days (5/22/26), for the payoff on my trade-in vehicle to be sent to my credit union, and the balance was still not paid in full, leaving a little under $150 remaining. When I contacted Mackenzie, I was told the dealership only paid the amount I initially provided. However, EVERYONE knows payoff amounts change daily due to per diem interest, and my credit union confirmed that the dealership never requested an official 10-day payoff quote. I also attempted to speak with Sales Manager Ivan Martinez regarding this issue. After being placed on hold for approximately 90 minutes, the call was miraculously disconnected on their end without resolution. In addition, when it was time to fill up the vehicle for the first time, I texted Mackenzie to confirm what fuel should be used since the owner’s manual recommends premium gasoline. I’ve never had a vehicle that required premium. She advised me that the dealership used midgrade fuel on the day I purchased the vehicle and stated that Integra’s do not require premium. I informed her that the gas station I was at offered 87, 89, 90, and 93 octane options, and her response was, “Whatever you want, you can put 87.” I found this response concerning, as I expected clearer and more accurate guidance from a sales representative regarding the proper care and operation of the vehicle, I had just purchased. I am extremely disappointed with the level of customer service, communication, and transparency I received throughout this experience. I would appreciate prompt follow-up regarding the remaining payoff balance and a response addressing these concerns. FYI: I made this review on their website Wednesday, May 27th, shortly afterwards, someone responded to the review and said they'll be reaching out to me about the remaining balance due and my concerns and it's Sunday and I am still waiting.

I had the pleasure of working with Ali when looking for a new vehicle. He listened to what I was wanting, staying within my budget and addressed all my concerns. He was a pleasure to work with and I would recommend him to others.

I wanted to wait before writing this review so I could reflect on the experience calmly and objectively. Unfortunately, my purchase and service experience with Grubb’s Acura turned into the worst car-buying experience I’ve ever had. On May 6, 2026, I purchased a used 2025 Volkswagen Atlas from Grubb’s Acura after scheduling a test drive with Kelly. During the walkaround, I was shown several scratches and dents and was told the service department could remove or buff them out before delivery. During the test drive, the tire pressure warning light was on, but I was told it would reset after driving. The same day I purchased the vehicle, the check engine light came on and the tire pressure light remained active. I immediately contacted Kelly, who instructed me to bring the vehicle back to the dealership. I did so the following day and was told my vehicle would receive priority service because I was a recent buyer. What followed was nearly two weeks of delays, inconsistent communication, and frustration. I only received updates when I personally reached out to ask for them. Eventually, I was told the vehicle had been sent to Volkswagen for warranty repairs and that parts had to be ordered. When the vehicle was finally returned to me on May 20, the condition of the car was unacceptable. The white markings used by the service department to identify scratches and dents were still visible on the exterior. The scratches themselves were still present, the vehicle had clearly not been properly washed or detailed, and the interior still contained grease smudges and dirt I had previously pointed out. What concerned me most was discovering that over 100 additional miles had been added to the vehicle while it was in service, and the full tank of gas I left it with had been reduced to approximately half a tank. Considering I live only 16 miles from the dealership, this raised serious concerns for me. I spoke with both Dan and Omar regarding these issues. While apologies were offered, many of the responses felt dismissive or excusatory rather than solutions-focused. By the end of the process, I had completely lost confidence in the dealership’s service department and chose not to return the vehicle for additional correction work. Instead, I paid out of pocket to have the vehicle professionally detailed elsewhere. The initial sales interaction was pleasant enough, but the post-sale experience, service quality, communication, and overall handling of the situation were extremely disappointing. Based on my experience, I would strongly caution anyone considering purchasing a used vehicle from this dealership.

Reached after setting up an appointment to look at a car for my daughter. Was supposed to meet up with Ivan but met Justin. We were told that car is upfront and ready, it took 25 mins to find the car and they got the car in a very very dirty condition, not even worth sitting in let alone riding. Justin tried explaining they only got the car a few days ago and so it wasnt cleaned. I asked to see Ivan and Justin said he was not available. Some very very arrogant gentleman called Nick came and basically said "So YOU are upset coz the car is dirty"... so matter of factly, no respect whatsoever. Almost an insulting, condascending tone infront of the family. I said Im upset coz you wasted our time. Then started saying you are raising your voice and walked off...Wonder how they sell premium cars with those customer service ethics!!!! NEVER GRUBBS!! Pictures are the actual car which they "got ready and pulled upfront"!!