Reviews
Write a reviewserves
they were nice , and help me to serve my car without appointment
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jaber, thanks for the positive feedback! We hope to serve you again!
Leasing a vehicle
Very courteous, professional and friendly. I would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the positive review! We hope to serve you again!
Recommend!
Just leased a 2017 Journey from Suburban. Had a great experience with my sales rep Melanie, and I felt like they worked out a good deal with me that fit my budget. I just wish they would have been more attentive to pointing out the "lease end fee" that will be imposed when I turn in my car. I have never been charged this before, so when I later read over my paperwork I was surprised to see this.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, congratulations on the new 2017 Journey! It's great to hear that Melanie provided you with an excellent transaction process for your new vehicle. We hope to work with you again once your lease is up!
Arthur's Journey
The waiting room was extremely crowded. Not enough seating to accommodate the customers. Overflow spilled into the showroom. Refreshments were almost non-existant.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 2.0
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Arthur, thanks for the feedback!
Great, professionally, experienced staff
We went into dodge to fix my old car. I then met Doug. Doug is one of the best people I have met. He helped me value my options in buying a new car. He cares about the customer, he knows the market well, and he gave me options to choose from. I ended up buying a car and sending my brother with me to get a car as well. Both processes were easy, and we signed on the same day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the feedback! Customer service is our top priority and we are so happy to hear that Doug provided that to you and your brother. We hope you guys are enjoying your new vehicles and we look forward to working with you again in the future!
Great, professional, patient, and friendly
We went into dodge to fix my old car. I then met Doug. Doug is one of the best people I have met. He helped me value my options in buying a new car. He cares about the customer, he knows the market well, and he gave me options to choose from. I ended up buying a car and sending my brother with me to get a car as well. Both processes were easy, and we signed on the same day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the feedback! Customer service is our top priority and we are so happy to hear that Doug provided that to you and your brother. We hope you guys are enjoying your new vehicles and we look forward to working with you again in the future!
First time buyer
I went to this dealership by recommendation of my friends father. I was nervous and skeptical because I was so young and a first time buyer, but then entire team worked with me and I walked away with a brand new 2017 Jeep with no money down and a very low car note. I was extremely grateful and I couldn't have chosen a better place to purchase a car!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear that you were pleased with your experience here at Suburban Chrysler Dodge Jeep Ram of Ann Arbor, Tamya! If you have any additional needs or questions, we will be more than happy to assist you. Thank you so much for your kind review. Enjoy your new vehicle, and as always, drive safe!
Mr & Mrs . Owsley
Polite service employees in the front end of the shop (. Didn't meet any one in the body shop that was working on cars )
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the feedback!
Jeep Diesel Service
Service Department at this dealership is excellent. They take good care of my Grand Cherokee diesel. Express Lane service is not as fast as a quick change franchise, but I have assurance that service is done properly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It?s always nice to hear from our customers. We are very happy to hear you were so satisfied with your service experience and we look forward to serving you again in the future!
Service dept
Steve Adler helped me pair my phone which I was having trouble with and he did a great job. 3Even while he was eating his lunch
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase