Suburban Chrysler Dodge Jeep RAM of Ann Arbor

Wish I would have went with my intuition! West was so friendly and super sweet to my 63 old Mom. Unfortunately their inventory was low and we went down the street. I've been regretting that decision ever since. I will never go anywhere else ever again.

West was really friendly and helpful in reviewing the car pricing and possible financing options. For us it was a long drive and even though we were not able to close the purchase, we were happy to have visited the dealership.

Andy helped me with my Jeep Compass. He was very knowledgeable and communication was great throughout the whole process!

Andy was great to work with. Very down to earth and helpful. I would highly recommend him.

Everybody I worked with treated me professionally and were pleasant to work with. Good experience overall.

Andy will go above and beyond to help! He was there before anyone else and even worked late to help us find our new vehicle. There was no pressure to buy and I knew he was genuine.

I had my car towed there on Monday afternoon because I had an appointment the next day for brakes and my car wouldn’t start. I called them. Let them know it was probably the battery, car is five years old, and that I already had an appointment. I have struggled to reach them via phone and when I finally did they said they didn’t have enough techs to assess my vehicle since it wouldn’t start and that is more complicated. I explained that I had a brake appointment but they said that didn’t matter now that my car wouldn’t start. When they finally assessed it(four days later) I was told it’s the brakes and the battery. Which I already knew and am confused how that couldn’t be done with basic diagnostics. It’s now Friday and i do not have my car back yet. I have reached out to them every day via phone to never get an answer. I’ve called the phone number they gave me for their direct line as well as the general service line. No one answers.

Great service. Techs and Joe the manager take solid care of the customers. Never a problem

Thank you for the honest appraisal and the good job of fixing my brakes. We visited your shop after years of being a loyal customer of a competitor. We expected the long wait like everywhere else these days. When we delivered our Jeep the service crew got right to the problem. Tim kept us appraised of progress each day. Your technicians worked fast and got our Jeep back on the 3rd day. This is the first time in a long time we have had friendly treatment and competent employees. I hate to call your dealership a service business. The term doesn’t reflect the gravity of the job. Your maintenance guys have dirty yet highly technical jobs. Yet they have good humor and do good work. I normally do not let others wash my car, even the carwash was great. Keeping the upbeat atmosphere of Suburban’s maintenance department is good management. Please congratulate Tim and the others in your service department as they are key in this upbeat atmosphere.

I have had nothing but problems and they supposivley fixed the problem once already. I call and no call back twice now..