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Suburban Chrysler Dodge Jeep RAM of Ann Arbor

(1,091 reviews)
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:30am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (866) 865-5708 (866) 865-5708
Used (833) 895-3724 (833) 895-3724
Service (877) 815-8549 (877) 815-8549

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Chrysler Dodge Jeep RAM of Ann Arbor from DealerRater.

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I cannot stop talking about how great Jason Stoner is.

I cannot stop talking about how great Jason Stoner is. We went there looking for something that would make my 1.5 hour commute a little easier and walked out with an all electric Audi well under our payment requirements. He’s the man. More than accommodating and the most down to earth salesperson I’ve ever met. 10/10 he just earned a customer for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Chrysler Dodge Jeep Ram of Ann Arbor! We look forward to your next visit! Take care!

I had a wonderful experience with Michael Gardner (new

I had a wonderful experience with Michael Gardner (new car sales) at this dealership. Went in wanting to explore several JEEP options and he was patient, knowledgable, personable, and fun. Absolutely zero pressure, understood my needs/wants in a new vehicle, and followed up with additional thoughts after my visit. I loved the responsiveness, but also the openness to explore without pressure. I'd highly recommend this dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

Great customer service!

Great customer service! Both the sale Manager and the finance manager was great. keep up the good work.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jason helped us secure the best deal on our new BMW 440i

Jason helped us secure the best deal on our new BMW 440i xDrive Gran Coupe. He is a hard working and honest guy. He was very kind, always responded quickly, and put us first every time. While waiting for some of the paperwork and applications, Jason was a pleasure to chat with about travel, life goals, and technology, he treated us as friends. He made sure that we were satisfied with the car and that it met all of our needs. He was never pushy and gave us all the time we needed to decide on the far and figure our financing. Their marketed price was below kbb, carguru, Edmunds, JD power, and Carfax assessed value. Our BMW 440i is an amazing car and is loaded full of features. Jason actually knew more about the car than many of the BMW pre-owned dealers we visited. When it came time to finance, Jennifer made it easy for us. Since they are partnered with our credit union, pulling up my pre-approval was super convenient. Jennifer was patient with us, even when I made some mistakes on the application. She answered all the questions we could think of to make sure we understood the services that came with the car and the options we could add on if we were interested. She didn't pressure us when we declined the options for our own personal reasons. We couldn't be happier with our new car and we so glad Jason and Jennifer were there to help us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Chrysler Dodge Jeep Ram of Ann Arbor. If you have any further questions, please give us a call. We're always happy to help!

This is the second vehicle I’ve purchased from Suburban

This is the second vehicle I’ve purchased from Suburban CDJR of Ann Arbor. When I changed jobs and my commute went from 2 miles to 25 miles, I needed a vehicle with lower miles. Scott got me into the perfect vehicle that was within my budget. I’m a customer for life!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Suburban Chrysler Dodge Jeep Ram of Ann Arbor! If you have any further questions, please give us a call. We're always happy to help!

Thank you so much for the experience I had I am a very

Thank you so much for the experience I had I am a very happy and satisfied customer thanks ☺️ again

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Suburban Chrysler Dodge Jeep Ram of Ann Arbor! If you have any further questions, please give us a call. We're always happy to help!

Ken and the whole dealership were wonderful.

Ken and the whole dealership were wonderful. Awesome experience! We will be back! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Chrysler Dodge Jeep Ram of Ann Arbor. We look forward to your next visit! Take care!

I am going to get my 3rd car from him.

I am going to get my 3rd car from him. He knows the product, helpful and kind.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Chrysler Dodge Jeep Ram of Ann Arbor! If you have any further questions, please give us a call. We're always happy to help!

Every one was courteous, and my work was done in a timely

Every one was courteous, and my work was done in a timely manner and every thing was done right the first time !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Keith We appreciate your business and look forward to serving you in the future!

Met with Scott about a vehicle purchase, he was very

Met with Scott about a vehicle purchase, he was very helpful in finding me the perfect sales person to complete my purchase, I will definitely be recommending CDJRF of Ann Arbor to all my friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, glad we could help! Enjoy your New Jeep