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Suburban Toyota of Troy

(1,417 reviews)
Visit Suburban Toyota of Troy
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,417 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

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What a wonderful experience ence with Dennis at suburban...

What a wonderful experience ence with Dennis at suburban Toyota. Not only was my car and paper work brought right to our home but he helped me finish building my daughters doll house when he was here. We love our new car and could not have asked for better, convenient, wonderful customer service. Thank you Dennis and survivable Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We're so happy we were able to help you out!

Went in hesitant on leasing or buying. Steven was GREAT....

Went in hesitant on leasing or buying. Steven was GREAT. Didn't want to feel pressured. Management barely working w/you. Prices still too high. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sales officer Steve was more friendly and gave my clear...

Sales officer Steve was more friendly and gave my clear explanation of all the security feature cover by Toyota from blind spot mirror, collision preventions, adaptive cruise control. Also took me to the car and showed me the features like motion sensor door opener in back and sides etc. Was able to trade in my CRV and get the new Sienna XLE. HI appreciate his marketing skills and patience in dealing with customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Steven and Derrick were fantastic to work with. I sent a...

Steven and Derrick were fantastic to work with. I sent a inquiry for a lease the night before and drove off the lot the next afternoon happy. It was smooth as could be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Keith72, thank you for the high star rating!

Purchased a Tacoma, excellent customer service and...

Purchased a Tacoma, excellent customer service and professionalism. Thank you Melisa Altan for finding my husband’s dream truck! Melisa is excellent at her job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Rmikich, we are so happy to read such a great review about Suburban Toyota of Troy!

JC is awesome! Super helpful and I really enjoyed working...

JC is awesome! Super helpful and I really enjoyed working with him. First time as his customer but he treated me like I’d been a customer for years. Quick and painless experience with the dealership getting finance and paperwork squared away. All around a great experience. Nicely done JC!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My compliment for steven for his professional demeanor ,...

My compliment for steven for his professional demeanor , attention to details for my new purchase 2021 4runner trd pro . I will recommend others and friends to you and suburban toyota . Thank you Again .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Thank you, Edward Glants, for a great buying experience...

Thank you, Edward Glants, for a great buying experience at Suburban Toyota! Professional and friendly service made buying our 2020 Highlander hybrid quick and simple.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We hope to be of service to you again in the future. Best wishes, Suburban Toyota of Troy

Getting a new car with Steve and Suburban Toyota was a...

Getting a new car with Steve and Suburban Toyota was a great experience! Steve was extremely knowledgeable and helped to guide us in picking our car It was quick, easy, and they worked hard to get us the best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Steve is the man, he helped me out with my four runner...

Steve is the man, he helped me out with my four runner and I love it so much, he worked so hard for us and gave us a great deal, if you want great service and excellent price go see Steve . Trust me you will not regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Please let us know if there is anything else we can do for you; we are more than happy to help!