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Go Luxury Auto Group

(91 reviews)
Visit Go Luxury Auto Group
Sales hours: 9:30am to 8:00pm
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Sales
Monday 9:30am–8:00pm
Tuesday 9:30am–8:00pm
Wednesday 9:30am–8:00pm
Thursday 9:30am–8:00pm
Friday 9:30am–8:00pm
Saturday 9:30am–7:00pm
Sunday Closed
2024 consumer dealer award
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2024 consumer dealer award
(866) 231-8267 (866) 231-8267

Reviews

(91 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Go Luxury Auto Group from DealerRater.

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The team over at GO Luxury were exceptional to work with.

The team over at GO Luxury were exceptional to work with. The process with them was super fast and easy. Oh let’s not forget the red carpet roll out on pick up day. Highly recommend going with these folks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very disappointed

We had an incredibly frustrating experience at Go Luxury. They advertise they are appointment only so we made an appointment to view one specific car. They emailed twice and texted twice to confirm the appointment. We confirmed and we were excited to see the car and make a purchase. Traffic was bad and when we arrived a few minutes late (texted them to let them know) our sales person was still with his previous customer even though the text back to us said, “Thank you so much for reaching out to us ahead of time I will make sure that Roderick Davis is available for you when you arrive.” We waited for about 15 minutes before anyone helped us and they assigned us to someone else (Chris Blanco). About 45 minutes into the process, Chris tells us the car we came to see isn’t there and the sales directors wife was out driving it (to her kids swim meet?). We couldn’t comprehend how 1) we came to see one specific car and it wasn’t there for our appointment 2) we weren’t informed of that until 45 minute into our time there and 3) we saw the car parked in front of the building when we arrived so this all transpired while we were at the appointment. A complete waste of time. They wanted us to wait another 45 minutes so they could get it back. We said no and then they wanted to talk numbers. Before we got too far into it, the sales guy said the number they advertise online is the absolute lowest they can go and they have no room to move. What’s comical, is two days later, they lowered the price online so his comment was not true. We’ve purchased a number of cars and have never been told they have zero flexibility on the price. Not even a dollar. Regardless, an awful experience with driving 20 minutes to the dealer and them not even having the car ready for us to view that we specifically said ahead of time that we wanted to see. They had a lot of positive reviews (perhaps they are not all real) so we hoped we would have had a good experience but it was poor from the moment we showed up. Would not recommend.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Office space is nice, music playing and art all around.

Office space is nice, music playing and art all around. Everyone is friendly and always making sure we didn’t need anything. We didn’t make an appointment, which they do prefer, but they still got us with someone in less than 15 minutes and apologized for making us wait. Cameron was easy to work with, great personality and bent over backwards to give us what we needed. Worked with us for what we needed and made it an overall pleasant experience. Mike the finance guy is as knowledgeable and got us thru the paperwork super quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Seriously by far the best dealership ever!

Seriously by far the best dealership ever! First, I walked in not knowing it was by appt only. Armando STILL approached me and took me to his office to set the appt for later that afternoon. Second, when I came back the process was extremely seamless it was unreal. Armando very helpful and kind would recommend him anyday. The Go Luxury team were kind overall. Thank you to Armando for making this business transaction run smooth from start to finish and with Mike on signing paper work! Outstanding team, thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Cam was very attentive throughout the entire buying

Cam was very attentive throughout the entire buying process and made it very easy. He made sure my family and I were well taken care of and answered all of our many questions. The entire staff here was great and we will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Cameron was amazing!

Cameron was amazing!!! Quick and easy process to get me my new car. Highly recommend him and Go Luxury Auto.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

CHRIS BLANCO, DWIGHT WALKER and MIKE made it possible and

CHRIS BLANCO, DWIGHT WALKER and MIKE made it possible and so simple! I love the way they do business. From the moment I walked in the building, I knew I would get the car I wanted and at a great price. I genuinely felt that I was their main focus. I never felt like just another customer. I will definitely be coming back! (2019 Maserati Levante)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

They were very pleasant Chris Blanco made sure the

They were very pleasant Chris Blanco made sure the process was as smooth as it could ever be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Chris Blanco was a pleasure to work with.

Chris Blanco was a pleasure to work with. He was relatable, funny and very passionate about doing right by his customers. Highly recommend! And he’s pressure free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback about Chris Blanco and your positive experience working with him. We're thrilled to hear that Chris provided you with excellent customer service and that you found him relatable, funny, and passionate about ensuring customer satisfaction. It's great to know that he was pressure-free during the process, allowing you to make decisions at your own pace. We appreciate your recommendation and are glad that Chris made your experience enjoyable. If you have any further needs or questions, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.

As soon as I walk then then, they was so happy to help

As soon as I walk then then, they was so happy to help me! They made it easy and not stressful. I always recommend people to come here! Honest individuals.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with the team at Go Luxury Auto! We're delighted to hear that they were happy to assist you and made the car-buying process easy and stress-free. It's great to know that you found them to be honest individuals and that you would recommend them to others. We appreciate your recommendation and your kind words. If you have any further questions or if there's anything else we can assist you with in the future, please feel free to reach out. We value your business and look forward to serving you again.