Reviews
Mea Culpa
I just got a new RX350 and got on the dealer because there was no cargo net and it was taking too long to get it and I gave them a bad review here. This is a retraction of that review since I did get the net and then found out that I wasn't entitled to it since it had to be ordered as an option. Once I got the net and then found out later I wasn't entitled to it, I offered to pay for it and my salesman, John Pagano wouldn't accept the additional payment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello again Mr. Mella, I would like to thank you for taking the time to update your review, it was my pleasure to have assisted you with resolving your cargo net issue. I am happy to learn that you were satisfied and I wish you luck with your new Lexus RX 350! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. John Pagano, Bay Ridge Lexus.
Horrible service
I have been a customer since 1992 and recently picked up a new car (my 9th lexus) and they did not have the cargo net in the car. When I realized it several days later, I contacted the dealer and he was supposed to take care of it. To make a long story short, I have contacted the salesman several times, I contacted the sales manager, and I contacted Lexus customer service and it is now 7 weeks later and I still do not have a cargo net. The general manager promised to overnight it to me 4 days ago and still don't have it. Lexus Customer Service opened a case against Bay Ridge Lexus but even they don't get back to me with answers
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mr. Mella, I am saddened to learn of your frustrations, as we take customer satisfaction very seriously. I did stop by your home, in order to deliver your cargo net to you personally, but you weren't home. I will have it here at the dealership for you to pick up and will be looking forward to seeing you. If you would like to discuss your concerns in further detail, please feel free to contact me at, (866) 813-1665. John Pagano, Bay Ridge Lexus.
Outstanding pre-owned car purchase experience
Abe Ibrahim, my sales consultant at Bay Ridge Lexus, was very professional, polite and helpful in my pre-owned Lexus car purchase. Since I live in other state, he helped me to check out the car I inquired, provided all the details, had a technician check the car, and even gave me a very good deal over the phone. That allowed me to make the purchase decision before seeing the car in person. When I arrived at the dealership, Abe provided excellent service to help me through the process and went the extra miles to prepare the car very well for delivery. When I had a minor problem to register my car and called Abe two weeks later, he responded quickly to help me to resolve the issue. If you want a great deal and a painless shopping experience, I highly recommend you to visit Abe ?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus ES! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Abe Shrief, Bay Ridge Lexus.
Professional , Honest and Nice
I just brought a Rx350 2017 from Bayridge , my fourth Rx 350. Mr. Alanaqib and Eddie Lin were amazing! In one weeks time , they deliver my new car. Best Price ! I would definitely recommend them to anyone looking to purchase . This has been the best buying experience in the four Lexus Dealers that I have purchased from .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide your feedback and recommendation, it was my and Aladdin's pleasure to have assisted you with you vehicle purchasing needs. We are happy to learn that you were satisfied with the experience in which we provided you with and we wish you luck with your new Lexus RX 350! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Eddie Lin, Bay Ridge Lexus.
Sam is totally 5 stars!
Sam is so accommodating and understanding of my situation and he didn't hesitated to answer my never ending questions and was with me every step of the way. He was knowledgeable and patient. I would totally recommend him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would like to thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Sam Lin, Bay Ridge Lexus.
Andre Hooper
bought my lexus es 350 at bayridge dealer. the whole staff were very professional and made you feel at home. It was a very cozy environment. The best dealership I have gone to so far., the salesman Andre Hooper made the whole sale process so wonderful. very honest man and tells the truth about the car before it is bought. I will surly buy another lexus es 350 from him for my son.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I would like to take this opportunity to thank you for taking the time to provide your feedback, it was my and Calvin's pleasure to have assisted you with your vehicle purchasing needs. We are happy to learn that you were satisfied with the experience in which we provided you with and we wish you luck with your new Lexus ES 350! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Andre Hooper, Bay Ridge Lexus.
Just my new RX350 from Bay Ridge Lexus. Great experience.
No hard sale. Got BETTER price than from any leasing places in Brooklyn (Yes, I did call them all). It was quick and pleasant. Will come back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the experience in which we provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Eugene Woods, General Manager, Bay Ridge Lexus.
bayridge lexus best lexus dealer in NY!
really nice dealing with sales associate Mustafa..two thumbs up!keep up the good work!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the experience in which we provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Eugene Woods, General Manager, Bay Ridge Lexus.
"Best car buying experience"
My parents and I visited Bay Ridge Lexus to buy a brand new Lexus SUV on August 28th. We couldn't have been any happier with my car and quality of service and sale provided by Sal. On August 31st, We ended up getting 2 Lexus NX SUVs. Sal was professional, very polite and answered any questions during sales & post sales. We're very happy that We decided to step into that dealership and met Sal and would recommend him to anyone interested in buying or leasing a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you and your parents with your vehicle needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your pair of new Lexus NX's! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Sal Logrosso, Bay Ridge Lexus.
Great pricing for my new LEXUS!!!
Came in looking for a car from here that i saw in those sexy commercials. me and my friend were speaking with Cindy when we arrived and she provided us with information about a car that fits our lifestyle. We worked out a deal and before we knew it we were driving home with our new Lexus ES 350. Great dealership with great staff. I would recommend this dealership to friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would like to thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you with your vehicle purchasing needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus ES 350! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. Cindy Rivera, Bay Ridge Lexus.