Reviews
The WORST. CUSTOMER SERVICE I will spend my money elsewhere
I wanted to buy a 460l out right I called left messages 17 times and was spoken to very rude. I have a choice where I spend my money. I took a look at the reviews and now understand why.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Your whole team needs Customer service training. When the phone rings that is a customer which helps pay the bills. Steve tried his best to get them to help me . My business will go to another dealer when a customer states they wan t to buy that is why you hire sales staff period.
POOR Customer Service
The amount of unprofessionalism and Customer service I experienced trying to buy a car is just plain SICK. I cannot train the staff. But I do have a choice where I spend my MONEY and it will not be at LEXUS OF BROOKLYN..
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am sorry to learn of your frustrations, as I take customer satisfaction very seriously. I will be speaking with my team, in order to gather additional information on this matter and will be making any appropriate adjustments. If you would like to discus your concerns in further detail, please feel free to contact me at, (718) 680-2200. Eugene Woods General Manager Lexus of Brooklyn
Great experience !
I originally bought my wife an RX lexus and Thomas Hutton-mills was my salesman. Not for one second did I feel pressured or was anyone pushing me at all. Thomas went above and beyond to accommodate me. He gave me many different options without feeling pressurred or hassled . He did such an amazing job and made the overall experience so great that a week later I decided to buy myself a 2017 GS lexus for myself! If anyone is looking for a Lexus go visit Thomas over at lexus of Brooklyn, you will be very pleased !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you and your wife with your vehicle needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you both luck with your new Lexus RX and GS! If you should require further help with anything related to your cars, please feel free to contact time at, (718) 680-2200. Thomas Hutton-Mills Lexus of Brooklyn
Awful!!!
Worst car dealer ever. They don't care about your questions. They want to know when they can pressure you into a sale.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Mr. Cannon, I am saddened to learn of your frustrations, as we take customer satisfaction very seriously. I will be speaking to my team, in order to gather additional information on this matter and we will be making any appropriate adjustments. If you would like to discuss your concerns in further detail, please feel free to contact me at, (718) 680-2200. Eugene Woods, General Manager, Lexus of Brooklyn.
They said will get back to me.. weeks ago already
Sales Cindy rushed me to pick up the car and left no time to final test drive. After leaving the dealer. Called her to complaint problems. She told me will get back to me about a broken side mirror, 2 bend wheels, and a small part missing. Did not happen. I emailed the general manager and got an email to apologize and promised again get back to me. 4 weeks went by. No one contacted.this is my 5th Lexus. But last one from Bayridfe Lexus at Brooklyn.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm saddened to learn of your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to gather additional information on this matter and will be making any appropriate adjustments. If you would like to discuss your concerns in further detail, please feel free to contact me at, (718) 680-2200. Eugene Woods, General Manager, Lexus of Brooklyn.
John Pagano and Team
We just bought our 3rd Lexus from John and his associates at Bay Ridge Lexus. Professional, helpful, no high pressure to push a deal and very considerate of our time. Always a pleasure to work with and we recommend John and this dealership. Also, the service center is very efficient, professional and a pleasant space to wait while the car us serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 680-2200. John Pagano, Bay Ridge Lexus.
The car is bad serviced
the car came back from shop second time the the rear cargo met was stolen front regs stolen
- Customer service 5.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am saddened to learn of your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to gather additional information on this matter and we will be making any appropriate adjustments. Your feedback will help us to improve ourselves for the future, but if you would like to discuss this in further detail, please feel free to contact me at, (866) 813-1665. Jennifer Barbieri, Service Manager, Bay Ridge Lexus.
After i did repair of my car
I notice the rear cargo met was stolen and front reg was stolen i lost 300 .Do not give you car for body work the shop is dishonest.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Anywhere but here
Horrible business practices. Unprofessional. Do yourself a favor and go somewhere else. I won't even take my car for service there now. I prefer to drive the extra 25 miles.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
buting or leasing lexus here is a pleasure
Just leased a new lexus NX . Everyone at Bay Ridge was a pleasure to deal with from valet to John Pagano, our sales rep as well as the the rest of the staff.No selling pressure just offers of courtesy and willingness to help. They were aggressive in price and outstanding in service. Actual price turned out to the penny what was initially stated. Thank you John Pagano.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would like to take this time to thank you for providing such wonderful feedback, it was my pleasure to have assisted you with your vehicle needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus NX! If you should require further help with anything relating to your car, please feel free to contact me at, (866) 813-1665. John Pagano Bay Ridge Lexus.