Reviews
I tried to give this zero stars, but they make you at
I tried to give this zero stars, but they make you at least put one in. My husband I went to East Hills after we were scammed at another dealership. Apparently, this dealership is no different. At first, everything was great. Our sales associate, Stan, was great, and the transaction to lease our new vehicle (Jeep Wrangler 4XE) went smoothly. However, the next day, everything went downhill. The charger we were given was faulty. My husband went back and exchanged it no problem. 2 days following that, he heard a weird rumbling sound while he was driving. He took the car in and long story short, the car needs a new transmission (there were metal fragments floating around amongst other things). This was a BRAND NEW CAR. We had it for LESS THAN A WEEK before it went into the shop. They gave us a loaner (that wasn't available apparently, and then all the sudden, POOF, one was). We filed a complaint with Chrysler about the car as well. Bottom line, there is no reason for us to have to keep what was a brand new car and now with another new transmission (that will likely take 7-10 days to even get); we don't want a refurbished car. East Hills has adamantly refused to get us into a new car when we asked several times. They said the car has a warranty and they stand by the warranty. Yes, understood, but this was supposed to be a BRAND NEW CAR. We had it less than a week. This is COMPLETELY UNACCEPTABLE and we are beyond frustrated. Ultimately, this dealership leased us this car and should stand by their product. I told the owner, Oliver, that I would be taking this to social media and he HUNG UP ON ME. Horrible business practice. BUYER BEWARE...
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear Marisa, Thank you for purchasing your Jeep Wrangler 4Xe from us. We do appreciate your business. With Stellantis’ technical support, we’ve identified the problem and we have the part on order. As I’m sure our owner relayed to you, although we did not manufacture your vehicle, you are covered by a manufacturer warranty. As your dealer, East Hills Jeep remains committed to standing by its clients. As such, we will install the part and return your vehicle to you as designed by the manufacturer. Not all dealerships have loaner vehicles. As soon as you had this problem, we arranged a loaner for you. Finally, the only reason the owner terminated the call was because you were loud, abusive and you made threats. We understand you’re really upset, but we are on your side. Behaving in this way is not productive. We will continue to work to resolve this issue as fast and as safely as possible. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Dear Marisa, I’m sorry you feel the way you do. I know the situation you’re in is frustrating and your anger must be directed somewhere. We’ve been in business since 1975, and our longevity and reputation speaks for itself. We remain committed to you and we will see to it this part is installed, and your vehicle is returned to you as soon as possible. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
I was in NO WAY "abusive" or "threatening" with my call with the owner. I simply stated in a stern voice that if he was not going to replace our vehicle, I would be taking this to social media and beyond to warn others about this dealership. You did not have a loaner car until I pushed for one, and then all of the sudden one became available. And lastly, I don't want a refurbished car. It shouldn't have left the dealership in the first place. I bet something was wrong all along and you pushed to get this car out and we fell for it and now here we are. After reading MANY reviews, it seems that I'm in the same boat as MANY others that got cars from this dealership.
xxxx dealer sells lemonade carz do not buy jeeps from
xxxx dealer sells lemonade carz do not buy jeeps from them they scammed me and didn’t put 2000$ I paid out of pocket on contract
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear Ash123Syck, I cannot find your name in our database and I'm unable to answer what you wrote with clear details. Would you kindly reach out to me and let me know a little more about your transaction? Thank you in advance. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
If I could give more than 5 stars, I would.
If I could give more than 5 stars, I would. Buying my 2025 Jeep from Eastills Chrysler was a breeze. I had purchased here twice in the past and thought I knew what to expect, but Curtis still managed to impress. He was super communicative. I texted him questions by phone and email, and he responded in hours, not days. (In most cases, it was minutes. And, no “we’ll get back to you,” just direct answers every time. I walked in fully pre-approved and walked out with a better APR. Curtis quietly shopped for incentives and rebates, presented me with all the numbers upfront, and didn’t oversell a single add-on. Absolute transparency, Knowledgeable walk-through of every gadget Curtis treated me like a fellow enthusiast, not just another transaction. He adjusted the new camera rearview mirror to my preference. He demonstrated adaptive cruise control, which proved to be much smoother than any instructional video or manual could have done. No paperwork pileup. No headaches. My documents were prepped and Curtis breezed through signatures so quickly, I double-checked to see if I had signed everything. A week later, I called with a question about a settings adjustment, and Curtis came out to my driveway to help me adjust it in person. TLDR: If you want someone who is super-quick, knows every feature in and out, and cares about getting you the best deal, ask for Curtis. He made buying a car feel like, well, not buying a car. Highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your incredible feedback! I'm thrilled to hear about your experience purchasing your 2025 Jeep from East Hills Chrysler Jeep Dodge Ram. It's great to know that Curtis provided you with such outstanding service, from his prompt communication to his in-depth knowledge of all the features. We appreciate your loyalty as a returning customer and are glad that we could make your car buying process seamless and enjoyable. We look forward to assisting you again and please don't hesitate to reach out if you have any more questions in the future! Enjoy your new Jeep! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
I recently had the pleasure of speaking with Mr.
I recently had the pleasure of speaking with Mr. Curtis Rose at East Hills Chrysler Jeep Dodge Ram. I wanted to take a moment to acknowledge the wonderful service I received. Mr. Rose was incredibly patient and took the time to explain everything in detail, making sure I understood all my options. His knowledge and professionalism made the experience enjoyable and informative. I truly enjoyed his assistance and would recommend him to anyone looking for a great car-buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear sgroveshun, Thank you for purchasing your vehicle at East Hills and for writing what you did about your experience with your salesperson, Curtis. We are so happy you've joined our family. We appreciate your business and we wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
It been 20 years of buying my (fifth) cars at East Hills
It been 20 years of buying my (fifth) cars at East Hills Jeep. Curtis Rose has always been very professional and friendly. He walk me thru the many features and updates. Curtis Always return my calls in a timely manner. I gave him a 5 stars......
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words and for being a loyal customer for 20 years! We truly appreciate your trust in East Hills Chrysler Jeep Dodge Ram and are thrilled to hear about your positive experience with Curtis. It's wonderful to know that he has provided you with professional and friendly service while guiding you through the features of your new vehicles. We look forward to assisting you again in the future! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Our salesperson, Rob really took the time to lay out the
Our salesperson, Rob really took the time to lay out the options of the vehicle we were interested in. It really helped us make a decision on the what to get. He was also extremely knowledgeable on the vehicle we chose. After purchasing he took the time to sit in the car with me and show me how it all worked. We will be going back to this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear that Rob provided such excellent service and was able to guide you through your vehicle options. It’s great to know that he took the time to ensure you fully understood your new vehicle. I look forward to seeing you again at East Hills Chrysler Jeep Dodge! Feel free to reach out anytime if you need assistance. Safe travels! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Curtis Rose was very informative, and extremely helpful
Curtis Rose was very informative, and extremely helpful during my visit to East Hills Dodge.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I'm thrilled to hear that Curtis provided you with informative and helpful service during your visit to East Hills Chrysler Jeep Dodge. I appreciate your feedback and look forward to seeing you again soon! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Curtis at East Hills Chrysler is simply the best.
Curtis at East Hills Chrysler is simply the best. We’ve been working with him for years, and his knowledge, professionalism, and personable approach always make the process easy and enjoyable. Curtis always takes the time to understand what we need and delivers thoughtful, no-pressure advice. He genuinely cares about us, and it shows. If you’re looking to make car shopping an enjoyable experience and where you are valued, Curtis at East Hills Chrysler is the place!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We are thrilled to hear about your positive experiences with Curtis at East Hills Chrysler Jeep Dodge. Our team is dedicated to providing exceptional service, and it's wonderful to know that Curtis's knowledge and personable approach have made your car shopping enjoyable. We truly appreciate your loyalty over the years and look forward to assisting you again in the future! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
I was impressed with the service I received at this
I was impressed with the service I received at this particular dealership. Mr. Curtis Rose is a true gem. He was very professional, knowledgeable and kind. I look forward to coming back and buying a car from him. Thank you Mr. Rose I’m really happy with my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Tina! We truly appreciate your kind words about your experience at East Hills Chrysler Jeep Dodge. We're thrilled to hear that Curtis provided you with such excellent service. We look forward to your next visit and helping you with your next car purchase! Thank you for choosing us! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Thank you very much to the staff, especially Curtis Rose
Thank you very much to the staff, especially Curtis Rose who always makes this process of getting a vehicle stress free and positve, it is appreciated very much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear MJ, Thank you for continuing to trust East Hills Jeep with your vehicle purchases and for writing such kind remarks about Curtis. We appreciate your business and we wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com