Reviews
New kease
I can count on my sales guy he’s professional and deliver on time I would recommend him to any of my friends which I did already
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review and recommendation with us! We hope to see you again@
Awesome service
Getting my car serviced is easy and fast at Rallye. Everyone is so professional and nice. My car comes out perfectly serviced and washed. Thanks for the fun loaner cars, it’s always nice getting to drive the other models.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us! It is a pleasure to know that our team provided you with such excellent assistance and we hope to see you again!
Outstanding Service Department
Andrew is very professional, courteous and extremely knowledgeable with my vehicle. Corrected the issues in a prompt manner with the appropriate parts and service. The service staff is excellent!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! It is a pleasure to know that Andrew provided you with such excellent assistance and we hope to see you again!
Greatest Service
Rallye Motors service is always the best service. Every detail is reviewed, repaired, and explained, by the Service Coordinator, Rob Carlson. He is constantly in touch with me as my car is reviewed & repaired. He also text me when my car would be ready for pickup. The loaner car was a brand new Mercedes GLS. Fantastic Service experience at Rallye.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! It is a pleasure to know that Rob as well as our whole team always go above and beyond to provide you with such excellent assistance and we hope to see you again!
Parts replaced under warranty
Alpy was very understanding of the problems in the car . And recommended the right fix & part replacement. Very courteous & efficient . We always recommend this dealership to Friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review and recommendation with us! It is a pleasure to know that Peter Alpy provided you with such excellent assistance!
Repairs
I keep bringing cars in for repair and then another problem occurs , the window now seems to be off the track ! The window opens but when it closes we have a huge problem !
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We would like to apologize for your experience, we always strive to provide our customers with a five-star experience. Please contact Patrick to have this issue resolved. 516-473-0791
Best service !
They listen and address each service concern/issue professionally ! Their communication and responsiveness is great. They return the vehicle when promised. We are confident with their service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance and we hope to see you again!
Very professional and customer oriented
In all aspects, the Service Center provides what a customer is looking for.....from a service perspective as well as the physical plant. Particularly with the ease to obtain an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! It is a pleasure to know that our service department always provides you with such excellent assistance!
Exceptional
Steve Augustine ALWAYS goes above and beyond to accommodate us. We have been Rallye customers for close to twenty years and have had at times two Mercedes cars simultaneously with the dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! It is a pleasure to know that Steve provided you with such excellent assistance. We appreciate your loyalty and we hope to see you again!
would've liked an E63 loaner for my E55 but can't complain
brought my 2005 E55 in for the classic mid 00s E-Class fuel smell outside the car, worked with Katie Lyons who was very friendly and professional. my final bill was $0 including the loaner since this was a recall, and rallye didn't try to sell me any additional services despite how easy it would've been on an AMG that's (mostly) out of warranty. assuming all this passes review and gets published, anyone who sees this and has an E-Class from this era don't wait too long! the warranty for the fuel tank components is 15 years so anyone with a 2003 or 2004 don't miss your chance! if you got this service done and paid out of pocket, you're likely entitled to reimbursement, so unless money is unlimited definitely consider this. i'd recommend that one get their mercedes serviced here except that it's still a dealership and unless it's for free i almost always say stay clear of them. especially if your car is really fast and/or stick shift, since you can bet that some inexperienced valet kid will move it unsupervised at some point and try to have fun with it lol... i would! also darwin in parts is terrible and gave me the wrong stuff again but oh well. everything worked out (as far as i know) though and i'm happy. rallye seriously has a top notch facility and just walking through the property is a bit of a treat in itself! thanks again to Katie.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We are happy to know that Katie was able to provide you with such excellent assistance. However, we would like to apologize that we were not able to provide you with a five-star experience since that is what we strive for. Please give me a call directly at (516) 801-2930 we look forward to hearing from you. Thank you, Keith Brodman