Smithtown Toyota

Okay so here is the update and I must say it is worth letting people know that of the two dealerships in the area that Smithtown Toyota is leaps and bounds above the other which I will not name. The process of buying my new Prius with them was quick easy painless and done with integrity. I had originally shopped three dealers and got a price that I was comfortable with. I went to Smithtown told them that was my number which was a steal according to my research (lets remember they have to make a few dollars) and let them know. There was no back and forth and I was told upfront all of the costs before I signed. Oh BTW they did not throw on any hidden fees or the other BS that I was getting at the other dealership in the area. Rich was pure class and I would buy another car from him in a heartbeat. In fact I am looking at buying a used car from him for my wife. Thanks guys it was a pleasure dealing with a dealer with some integrity!!!!!

Lou was great. Very easy going. Made purchasing a new car a pleasure (if that's possible). Then when we went to purchase, they did all DMV/car insurance stuff for me so that I really didn't have to do anything. When I'm in the market for another car (hopefully not for 8-10 years), Smithtown Toyota will absolutely be the place that I go to for it.

I put in a review around 6 months ago about my finding a piece of bagel under the hood of our brand new Avalon. In that review, I expressed my disappointment over the fact that a piece of bagel was found stuck under the engine which according to the technician was causing the rattling sound. That was 6 months ago and the dealer sent us some free car wash vouchers to "make up" for that oversight. Last month (around Labor day), I brought in the car for the 10K mile maintenance service. I was surprised to find another piece of bagel under the hood when I cleaned the car over the weekend. I'm pretty sure that it was left there when I brought it in for the service because I found it in a conspicuous area. I would have noticed that when I first if it was from the time we first got that car. Which begs the question ... "what's with this dealer and bagels"? It sounds ridiculous but it really shows how little they put into quality control. #ihatebagelsunderthehood

Very friendly and informative. Lou took the time to explain everything to us as new lessees. No pressure at all. Would definitely recommend lease or purchase from this dealership. Looking forward to a long relationship.

Purchased an Avalon. Spoke to Amanda on phone who connected me with Lou B. Great experience and price and would recommend. Went initially through USAA/True Car and was more than happy with the price I got.

Not pushy. Very accommodating. Best experience I've had at a car dealership. All in all I definitely recommend anyone going here to buy a car.

After a not so great experience at two eastern Long Island dealerships-I was beginning to lose hope that I would be able to purchase a vehicle that I could afford yet fit my criteria. After a few days doing an extensive internet search for a Toyota Tacoma- I found that there was a dealership in Smithown that had one that met my all my needs ( which wasn't easy) I made a phone call and was directed to salesman Ron Borgese. I immediately felt at ease on the phone with Ron, who said he would be there late that evening if I wanted to take the long journey west to see the truck.. He insured me that indeed the truck I saw on the website was the one I would be coming out to see. ( not what I experienced at another dealership that I had worked with previously) I test drove the truck, it was perfect for me. Ron was genuine all around nice guy. Easy to work with, no pressure, and helped to get me some extras above a beyond the great deal. This story has a happy ending! I loved the truck, loved Ron, loved the service received from everyone over a Smithown Toyota. I drove away to head back east. As I entered Riverhead in my shiny perfect black Tacamo pickup I thought how wonderful my experience in Smithown was and just smiled.

I was interested in a pre-owned car. Sent them emails with questions that always took two days to respond. Seemed like they had no interest in selling this car, so in the end I took my business elsewhere...

The staff at Smithtown Toyota have always been friendly and warm. Rich has been working with us for years and this is the 5th car we have purchased from him. He is never pushy! We are always welcomed with his friendly, caring and helpful personality! He makes the whole buying process easy and painless. We are thankful to know a good salesman as Rich and will recommend him to anyone.Thank you! :-)

Lou was great. He really made the difference. We have purchased two toyotas with him and happily would again. He even took the time to help me set up my bluetooth.