Reviews
It was a very easy experience with my lease running out and jumping into a new vehicle.
It was a very easy experience with my lease running out and jumping into a new vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Andrii was very helpful and gentleman, thank you for your help Andrii was very helpful and a gentleman thank you
Andrii was very helpful and gentleman, thank you for your help Andrii was very helpful and a gentleman thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Louis was extremely helpful throughout the process. The dealership handled the transaction in an efficient and straightforward manner. We are extremely happy with their service, and our new camry.
Louis was extremely helpful throughout the process. The dealership handled the transaction in an efficient and straightforward manner. We are extremely happy with their service, and our new camry.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m thrilled to hear that Louis was able to assist you and that you found the transaction efficient and straightforward. It’s great to know you’re happy with our service and your new Toyota Camry. I appreciate your feedback, and we look forward to welcoming you back to Smithtown Toyota in the future! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
I've never reviewed a car dealership before, but this is a case where I needed to share what was the best experience ever. First, let me explain that I hate buying or leasing cars, and dealing with unscrupulous salespeople. The pressure, the games, the bait and switch--we've all seen it. I was dreading having to face another miserable experience, but I was looking for a loaded Toyota Tacoma, and what I was available at Smithtown Tacoma. I called the dealership and was lucky enough to have the phone answered by Mike Kaslouskas. I felt from the start that this was going to be a different experience for me. I told Mike what I wanted and he said he had just that vehicle. I told him I wanted the out the door price without add-ons. Mike said of course, and proceeded to tell me that the price would have no add-ons except for sales tax and the cost for DMV. I was already stunned. No add-ons? Huh? What, no dock fees, dealer fees, and all the bogus charges you find everywhere else? How is this possible? Mike told me that he doesn't like games and was only interested in getting customers what they want for the best price he can give. Sounds like a line, right? Trust me, it wasn't. I told him I'd be in the next day with my wife to see if we could make a deal. Mike was as genuine in person as he was on the phone. I couldn't believe he never once tried to sell me a single thing extra. He never even asked if I was financing, or trading in. I kept waiting for the other shoe to drop and it never did. I told Mike we were trading in our old Tacoma, and he had the team value it and they offered me a very fair price which happened to be right in line with what I had found on line from the various sites who buy used cars, like Carvana. I told him I'd be paying cash, and that was not a problem at all; there was no pressure whatsoever to make money through interest financing. We looked at the truck, went over all the features and I was ready to sign. Once that was done, Mike took us to another gentleman who handles the final payment. Not once did this gentleman, (Diego) ever try to push extras on us and we finished with Diego in less than 2 minutes after he told us what to bring when we pick up the car. Finally, from there we went to Kyle who took under 2 minutes to take care of calling our Insurance company so that the car insurance would be seamless at pick up, cutting out the legwork of me having to call my insurance company. I cannot say strongly enough that if you want a Toyota, go to Smithtown first where there are no games, just honest, friendly people who make the experience truly a joy! I also have to commend John. John is the last stop at delivery and the person who at other dealerships tries to squeeze you for every possible extra. Not this guy!! John didn’t try to sell a single extra thing and was extremely professional and friendly. I did discuss with him about the extended warranty and John gave me a great price to extend my coverage from 3 to 8 years. This was exactly what I wanted and John was the icing on the perfect experience.
I've never reviewed a car dealership before, but this is a case where I needed to share what was the best experience ever. First, let me explain that I hate buying or leasing cars, and dealing with unscrupulous salespeople. The pressure, the games, the bait and switch--we've all seen it. I was dreading having to face another miserable experience, but I was looking for a loaded Toyota Tacoma, and what I was available at Smithtown Tacoma. I called the dealership and was lucky enough to have the phone answered by Mike Kaslouskas. I felt from the start that this was going to be a different experience for me. I told Mike what I wanted and he said he had just that vehicle. I told him I wanted the out the door price without add-ons. Mike said of course, and proceeded to tell me that the price would have no add-ons except for sales tax and the cost for DMV. I was already stunned. No add-ons? Huh? What, no dock fees, dealer fees, and all the bogus charges you find everywhere else? How is this possible? Mike told me that he doesn't like games and was only interested in getting customers what they want for the best price he can give. Sounds like a line, right? Trust me, it wasn't. I told him I'd be in the next day with my wife to see if we could make a deal. Mike was as genuine in person as he was on the phone. I couldn't believe he never once tried to sell me a single thing extra. He never even asked if I was financing, or trading in. I kept waiting for the other shoe to drop and it never did. I told Mike we were trading in our old Tacoma, and he had the team value it and they offered me a very fair price which happened to be right in line with what I had found on line from the various sites who buy used cars, like Carvana. I told him I'd be paying cash, and that was not a problem at all; there was no pressure whatsoever to make money through interest financing. We looked at the truck, went over all the features and I was ready to sign. Once that was done, Mike took us to another gentleman who handles the final payment. Not once did this gentleman, (Diego) ever try to push extras on us and we finished with Diego in less than 2 minutes after he told us what to bring when we pick up the car. Finally, from there we went to Kyle who took under 2 minutes to take care of calling our Insurance company so that the car insurance would be seamless at pick up, cutting out the legwork of me having to call my insurance company. I cannot say strongly enough that if you want a Toyota, go to Smithtown first where there are no games, just honest, friendly people who make the experience truly a joy! I also have to commend John. John is the last stop at delivery and the person who at other dealerships tries to squeeze you for every possible extra. Not this guy!! John didn’t try to sell a single extra thing and was extremely professional and friendly. I did discuss with him about the extended warranty and John gave me a great price to extend my coverage from 3 to 8 years. This was exactly what I wanted and John was the icing on the perfect experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Tony! I’m glad you had the best experience ever at Smithtown Toyota. It’s great to know that Mike, Diego, and Kyle provided you with genuine and pressure-free service while helping you find the perfect Toyota Tacoma. Wee're proud to have a team that prioritizes honesty and customer satisfaction. Your commendation of John is greatly appreciated as well. Thank you for choosing us, and we look forward to seeing you again! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
Great salesmen, very helpful and not pushy. Was able to get us the deal we wanted and help us the entire way through the process.
Great salesmen, very helpful and not pushy. Was able to get us the deal we wanted and help us the entire way through the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review, Marc! I'm pleased to hear that we were able to help you get the deal you wanted and guide you through the entire process at Smithtown Toyota. Your satisfaction is our priority. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
Purchased a car Jeff was excellent. Highly recommend him. Everything was very smooth and professional.
Purchased a car Jeff was excellent. Highly recommend him. Everything was very smooth and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your encouraging review! I’m so glad to hear that you had an excellent experience with Jeff at Smithtown Toyota. Your recommendation means a lot to us, and our team looks forward to helping you again in the future! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
Worked with Jeff K and had a pleasant and seamless and pleasant experience . He was very helpful he found the right car for us and the whole dealership was a pleasure to work with.
Worked with Jeff K and had a pleasant and seamless and pleasant experience . He was very helpful he found the right car for us and the whole dealership was a pleasure to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your insightful review! It's fantastic to hear that you had a pleasant and seamless experience with Jeff and that he was able to help you find the right car. At Smithtown Toyota, we strive to provide excellent service and it’s great to know that our efforts made a positive impact. I appreciate your kind words, and our team looks forward to seeing you again! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
Jeff K was our sales associate at Smithtown Toyota and was a pleasure to deal with. We got the car we wanted and the transaction was seamless. In and driving out in one day. Would recommend him to a friend.
Jeff K was our sales associate at Smithtown Toyota and was a pleasure to deal with. We got the car we wanted and the transaction was seamless. In and driving out in one day. Would recommend him to a friend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I'm thrilled to hear that you had a seamless experience with Jeff at Smithtown Toyota and that you found the perfect car. I truly appreciate your recommendation, and our team looks forward to serving you and your friends in the future. Safe driving! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
Great experience, would definitely go back. Made everything extremely easy and as if I was at home!
Great experience, would definitely go back. Made everything extremely easy and as if I was at home!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Ryan! I’m thrilled to hear that you had a great experience at Smithtown Toyota and felt at home during your visit. Our team looks forward to welcoming you back next time! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239
We just bought a car here and were helped by Andrii and Rocky. It was a great experience and I got what I wanted. Extremely satisfied.
We just bought a car here and were helped by Andrii and Rocky. It was a great experience and I got what I wanted. Extremely satisfied.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Peter! I’m thrilled to hear that you had a great experience at Smithtown Toyota and that Andrii and Rocky were able to assist you in finding the perfect car. Your satisfaction means a lot to us! We look forward to seeing you again and hope you enjoy your new vehicle! Sincerely, Lauren Karakasians | [email protected] | (631)724-3100 ext. 239