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Smithtown Toyota

(4.8) 612 reviews

Dealer on Cars.com since November 2007

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 5:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun 11:00 AM - 4:00 PM
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

4.8
612 lifetime reviews. Includes reviews of Smithtown Toyota from DealerRater.com
  • Mike Bourne of Smithtown Toyota
    February 13, 2018

    Mike Bourne at Smithtown Toyota made the whole process stress free and simple. He was pleasant, professional and helpful. He answered all our questi...ons patiently and gave us more information than we thought we needed.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Preliminary review of the Toyota RAV4.
    February 15, 2018

    Excellent experience. I've "bought" about 10 cars in my life time (not counting leasing); and I can honestly say it was my best experience EVER. Tr...ish was polite, informative, and most importantly the sales pitch was with full transparency. I was presented with a test drive, explanation of the vehicle and full pricing terms. Sorry I could not purchase, as Toyota was not offering zero financing; so I ended up with KIA; which was even below my budget number........

    Customer Service
    Quality of Repair
    Friendliness
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    Overall Experience
    Does recommend this dealer
    Smithtown Toyota

    Mike, thanks so much for the exceptional review of our dealership. We're sorry to hear you did not end up making a purchase with us, but we hope to se...e you again some time in the future! Lauren Karakasians, Customer Relations Manager


  • Excellent!
    February 10, 2018

    Louis Bilous was very helpful and knowledgeable during the whole process of obtaining our leased Toyota RAV. He answered all our questions. Set up our... cell phones into the car and was very personable. He is an excellent representative of your company.

    Customer Service
    Quality of Repair
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    Does recommend this dealer
    Smithtown Toyota

    Valued customer, thank you for the great 5-star review of Louis! We hope you enjoy your new RAV4 and let us know if we can be of any further assistanc...e down the road. All the best for now! Lauren Karakasians, Customer Relations Manager


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Service & Repair

Service Reviews

4.8

35 lifetime reviews of the Service Department.
Includes reviews of Smithtown Toyota from DealerRater.com

  • Fast, clean reliable and friendly
    May 30, 2017

    The dealership never disappoints. It is clean, the staff are friendly, the mechanics top notch. They make you feel relaxed and comfortable with wifi..., televisions and warm beverages.

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Smithtown Toyota

    Here at Smithtown Toyota, our service team takes great pride with providing accurate and timely maintenance across the board. If you're not happy, we'...re not happy! Please let us know if there's anything else we can do on our end. For the mean time: safe driving! Lauren Karakasians, Customer Relations Manager


  • Hesitation 2017 Highlander
    May 1, 2017

    Good afternoon, Contacted Toyota via Email indicating displeasure with hesitation on the 2017 Highlander I purchased from Smithtown Toyota this past ...February. A rep from Toyota called me the next day and offered to set up an inspection and road test at the dealership with the service manager Dave Bartoli. Met Dave this morning and after the road test, he indicated that there were many complaints about the hesitation with both the 17 Highlander and 17 Sienna. He filed an open case # on my behalf and felt that Toyota would address the issue in the future. Approximately 20 minutes later Dave called me and said he discovered a TSB that directly addressed the issues I was having. He said, if possible, to return for the software update. About 45 minutes later it was done and I can feel a difference in the performance. In my opinion, Dave went above and beyond in not only finding the TSB but calling me back and having the software update done on the same day. Talk about customer service! I also had the pleasure of meeting service advisor Larisa Racenis. She was very understanding re the issues with the Highlander and was genuinely happy because a solution was found. Ironically, while waiting for the adjustment I did an internet search for the problem and discovered Consumer Reports addressed this exact problem in their April issue including the TSB numbers for both the Highlander and Sienna. I could not be more happy with Smithtown Toyota and Toyota in general for addressing a performance issue. Thanks, Anthony

    Customer Service
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    Not Applicable
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Smithtown Toyota

    We're so pleased to hear about your great customer service experience with us, Anthony! When you have Dave and the rest of our staff at the helm, you ...know that you're in good hands. If you need anything else down the road, just know that we'll be ready to assist in any way. All the best for now! Lauren Karakasians, Customer Relations Manager


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Service Pricing

    Multi-Point Inspection

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since November 2007

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Ask about our Smithtown Toyota 4Life Program!

"Home of the Smithtown Toyota 4LIFE"

Top Reviewed Employees

Lou Bilous

Sales Consultant

190 reviews

Tim Payton

Sales Consultant

27 reviews

Rich Milano

Pre-owned Sales

61 reviews

Sean Dietz

Sales Consultant

27 reviews

Aman Singh

Sales Consultant

22 reviews
Smithtown Toyota
360 E Jericho Tpke Smithtown, NY 11787
New (631) 615-7324
Used (631) 259-6096
Service (631) 993-4678
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