Dealer on Cars.com since November 2007
|Sales||9:00 AM - 9:00 PM|
|Service||8:00 AM - 5:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 9:00 PM|
|Sat||9:00 AM - 6:00 PM|
|Sun||11:00 AM - 4:00 PM|
|Mon||8:00 AM - 5:00 PM|
|Tue||8:00 AM - 5:00 PM|
|Wed||8:00 AM - 5:00 PM|
|Thu||8:00 AM - 5:00 PM|
|Fri||8:00 AM - 5:00 PM|
|Sat||8:00 AM - 4:00 PM|
Mike Bourne at Smithtown Toyota made the whole process stress free and simple. He was pleasant, professional and helpful. He answered all our questi...ons patiently and gave us more information than we thought we needed.
Excellent experience. I've "bought" about 10 cars in my life time (not counting leasing); and I can honestly say it was my best experience EVER. Tr...ish was polite, informative, and most importantly the sales pitch was with full transparency. I was presented with a test drive, explanation of the vehicle and full pricing terms. Sorry I could not purchase, as Toyota was not offering zero financing; so I ended up with KIA; which was even below my budget number........
Mike, thanks so much for the exceptional review of our dealership. We're sorry to hear you did not end up making a purchase with us, but we hope to se...e you again some time in the future! Lauren Karakasians, Customer Relations Manager
Louis Bilous was very helpful and knowledgeable during the whole process of obtaining our leased Toyota RAV. He answered all our questions. Set up our... cell phones into the car and was very personable. He is an excellent representative of your company.
Valued customer, thank you for the great 5-star review of Louis! We hope you enjoy your new RAV4 and let us know if we can be of any further assistanc...e down the road. All the best for now! Lauren Karakasians, Customer Relations Manager
35 lifetime reviews of the Service Department. Includes reviews of Smithtown Toyota from DealerRater.com
The dealership never disappoints. It is clean, the staff are friendly, the mechanics top notch. They make you feel relaxed and comfortable with wifi..., televisions and warm beverages.
Here at Smithtown Toyota, our service team takes great pride with providing accurate and timely maintenance across the board. If you're not happy, we'...re not happy! Please let us know if there's anything else we can do on our end. For the mean time: safe driving! Lauren Karakasians, Customer Relations Manager
Good afternoon, Contacted Toyota via Email indicating displeasure with hesitation on the 2017 Highlander I purchased from Smithtown Toyota this past ...February. A rep from Toyota called me the next day and offered to set up an inspection and road test at the dealership with the service manager Dave Bartoli. Met Dave this morning and after the road test, he indicated that there were many complaints about the hesitation with both the 17 Highlander and 17 Sienna. He filed an open case # on my behalf and felt that Toyota would address the issue in the future. Approximately 20 minutes later Dave called me and said he discovered a TSB that directly addressed the issues I was having. He said, if possible, to return for the software update. About 45 minutes later it was done and I can feel a difference in the performance. In my opinion, Dave went above and beyond in not only finding the TSB but calling me back and having the software update done on the same day. Talk about customer service! I also had the pleasure of meeting service advisor Larisa Racenis. She was very understanding re the issues with the Highlander and was genuinely happy because a solution was found. Ironically, while waiting for the adjustment I did an internet search for the problem and discovered Consumer Reports addressed this exact problem in their April issue including the TSB numbers for both the Highlander and Sienna. I could not be more happy with Smithtown Toyota and Toyota in general for addressing a performance issue. Thanks, Anthony
We're so pleased to hear about your great customer service experience with us, Anthony! When you have Dave and the rest of our staff at the helm, you ...know that you're in good hands. If you need anything else down the road, just know that we'll be ready to assist in any way. All the best for now! Lauren Karakasians, Customer Relations Manager
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