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Terry's Ford of Peotone

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (137 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (137 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Terry's Ford of Peotone from DealerRater.

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Good customer service by terry’s group

Had both ford vehicles in for service the service manager handle our problems service was done quick team was courteous we'll be back for service and warranty work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

Terry's Ford service is always available with fast and reliable service. I bring my Ford Escape all its service. They are available when it I am available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Job

As usual the service department was excellent and our sales rep. Janet, facilitated the entire process beautifully. They were very thorough in handling the repairs to our Ford Focus. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Time to trade

I have dealt with Chris Micetich for a number of years,and a lot of vehicles.It;s like a Friday night poker game with the guys. That:s why we keep coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Baby needed new shoes

At last oil change , it was recommended I get 4 new tires before winter sets in. Their prices were good for the area. There was a rebate going on now, too. So, I took advantage of it. Got me in the same day I called to schedule. Service was done quickly. They made sure I had what I needed to get the rebate. Overall good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

They treat you like family.

They took the time to take care of everything necessary on our new pick-up. It was just in for an oil change and a tire rotation, but we also had a problem with our tonneau cover. One of the mechanics worked with my wife and me and we discovered the problem and have been able to easily close it since. Great prople!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Honest and caring

Chris Ciemny was our sales person. Great guy. Most important quality, listening. He was awesome. I would recommend him to anyone. The finance person, Dennis, was equally great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service

Car buying has always been a nerve wracking experience for me. The sheer number of decisions to make, and the fear of making a poor long term decision have always made me shy of vehicle lots. The salesperson was really an advocate for my investment-kept an eye out for my price range, and gave me full disclosure on vehicles. I drove off the lot in a fantastic pre-owned vehicle with zero worries, and zero fear. I felt I received more than just a means from point A to point B. I received peace of mind, and a sense of trust-that I can always turn to Terry's for anything I need! Special thanks to Janet for being so wonderful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ford Service

My appointment was timely, representatives were knowledgeable, friendly, and helpful. Good job!Love my Fusion; sorry to see the brand go away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Genevieve, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Always a great experience at Terry?s

This was my 2nd purchase at Terry?s and I can?t imagine going anywhere else! Always so accommodating and they go above and beyond. Being that I sold cars many years ago I know that it?s sometimes hard to find a reputable and trustworthy dealership. I always recommend them highly. Thank you!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Susan, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!