Martin Nemer VW of Latham

Bought new 2019 VW Atlas. New purchase experience was good. Service experience has been very poor. They will not cover damage from there own work.

I recently had a flat tire right near this dealership. The service manager & staff were amazing. They went above and beyond to help me. TY

Unbelievable! I call service vw Nemar for apt. My Passat doesn’t have heat when I’m not driving.. end he said that I have to pay $130 for diagnostic problem on car... they stilling costumers... end to make on apt .needs more than one week...

My two VWs are serviced routinely at Nemer VW in Latham, NY. I want a 4X4 truck, so I drove to the Nemer Glens Falls dealership on a Monday regarding a used vehicle on the Nemer website. I spoke with a female member of their staff on multiple occasions before arriving to review the used 4X4 vehicle. I drove the vehicle, liked what I saw, and then thought I successfully negotiated a deal to purchase this used 4X4 by negotiating a fair price on my trade with Mr. Steven Ball, salesman, and Mr. Carl Frost, sales manager. We arranged to have the closing two days later on Wednesday. They even accepted $650 in cash to secure the deal. Mr. Ball and I spoke over the phone Wednesday morning and he assured me that the vehicle was ready, the financing was all set, and the terms were the same as discussed on Monday evening. Mr. Ball assured me that I would have the smoothest car purchase I have ever experienced. When I arrived we quickly began to sign the DMV documents; including my title. Then we migrated to the fees, disclosures and sales contract. Only to discover that they increased the price of the vehicle from the price on the internet even though I stated during Monday's negotiation that I would pay the internet price and would not negotiate the price down from the price that was listed. I accepted their fair internet price and that was verbally stated by me, and Mr. Ball heard that clearly. After stating that I refused to pay more than the agreed upon internet price for the vehicle, Mr. Frost claimed that they negotiated the price of my trade based on a value different from the value listed on the internet of the vehicle I was interested in. This type of bait and switch technique is shady and lacks integrity. I took time off from work on Wednesday to close this deal. When we all shook hands Monday night regarding the deal. I was excited about this purchase. Due to COVID-19 precautions I don't shake peoples hands anymore, but I shook on the deal anyway. I would not do business with Nemer Glens Falls. My overall experience was a total waste of valuable time. Before leaving Mr. Ball offered me $20 for my gas expenses. I politely refused. I drove up there to purchase a vehicle not get a handout of gas money. I traveled a total of four hours between Monday and Wednesday making round trips between my house and their dealership. They issued me a receipt for the $650 deposit stating the check will arrive in the mail in a few days. I remained cool headed, left and headed down the road. After several miles I realized that they never gave me my signed title and lien release letter back. I turned around to get my documents, but this time I recorded the interaction with my iPhone. Mr. Ball is on record for stating he never saw the internet price and stating that they must have lowered the price on the internet after we negotiated the deal. After having my documents in hand I prepared to leave. Mr. Ball wanted to shake my hand again. I hesitated for a moment, because of COVID, and he immediately stated that he felt disprespected that I wouldn't shake his hand. Give me a break, Mr. Steven Ball. If someone at Nemer wants to review my audio recording please give me a call. In the meantime, avoid shopping at Nemer Glens Falls. Their word and their handshakes mean absolutely nothing. They don't deserve your business or your valuable time.

We had a great, friendly, safe and comfortable experience. Our salesman Paul Rifenburgh was fantastic, knowledgeable, helpful, friendly and great with the kids. He knows the vehicles inside and out, answering any and all questions we threw at him. We love our Atlas. Thank you Paul and thank you Nemer.

I was hesitant at first to do business with Nemer VW and expected a poor experience like I have had at a few other local dealers. My Nemer dealer, Donte, recognized my concerns, addressed all of them and quickly turned my experience into a positive one. The vehicle that I initially went in to purchase was sold that morning. Donte worked hard to find me a different vehicle, and looped in his supervisor, Brian. Together they got me an amazing deal on a much better 2017 VW Passat SE. The initial offer they brought me was so good, there was no need to haggle because they were treating me so well for the inconvenience I experienced for having lost out on the vehicle I went in for. Because of Dante's great work, I was able to take home my new VW the next night. The delivery experience was smooth and wonderful. I highly recommend going to Nemer VW and working with Donte.

I was hesitant at first to do business with Nemer VW and expected a poor experience like I have had at a few other local dealers. My Nemer dealer, Donte, recognized my concerns, addressed all of them and quickly turned my experience into a positive one. The vehicle that I initially went in to purchase was sold that morning. Donte worked hard to find me a different vehicle, and looped in his supervisor, Brian. Together they got me an amazing deal on a much better 2017 VW Passat SE. The initial offer they brought me was so good, there was no need to haggle because they were treating me so well for the inconvenience I experienced for having lost out on the vehicle I went in for. Because of Dante's great work, I was able to take home my new VW the next night. The delivery experience was smooth and wonderful. I highly recommend going to Nemer VW and working with Donte.

I've bought 2 cars from Archie and I would not hesitate to go back a 3rd time. This dealership is incredible and got me into the car of my dreams. I'm so thankful for everyone there that helped me out!

Due to poor service at 2 other dealers went to Nemer VW on a referral and am glad I did! My salesman Archie was great!

I have leased and purchased cars through Nemer since 2012 and have never had an experience more pleasant than working with Bob Catania. He is knowledgeable and works hard to get you the best deal he can. He simplified the car buying process for me and never wasted my time. He was straight forward and truly cared about helping me get into a safer, more reliable vehicle quickly. Throughout the entire sales experience he went above and beyond and, more importantly, after I purchased the vehicle he has continued to provide me with exceptional customer service. I would recommend Bob to anyone who wants a no hassle, great car buying experience!