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Reviews

(425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Martin Nemer VW of Latham from DealerRater.

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Amazing Experience

I have now leased 3 vehicles from Nemer. Thank you for making each experience easy and painless. Service is also a pleasure to deal with. This is the only place to purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Great to hear from you Mary and thank you for the review!

kathleen

Great service from all the staff as usual. Polite, efficient, and thorough

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review Kathleen! Happy to hear of your positive experience.

Professional very clean and polite service people

We visited the showroom and was quite impressed with the salesperson and your product . Show room was clean the cars were in great shape and great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great Service

Nemer has always been a reliable local dealer to service all our Volkswagen needs. Their friendly staff makes the experience easy to handle and understand.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

prompt, efficient & courteous

the most professional sales, service & parts dealer in the area. my family, owners of 8 VW's agrees that all department's, sales, service & parts are ready to provide top notch & courteous service at all times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great response time

Nemer was great at getting back to me when my current VW lease was up. Very professional! Highly recommend them for sales and service. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

NEMER VW is BIGGER than HUGE!!

Great service! Excellent staff! Purchased my car 4 years ago and when I stopped in last month Mark G remembered my full name! Made me feel more than just a customer!! Thanks Mark G!!! Can't wait for my next purchase there!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the review Keith! Mark was happy to work with you. Great customers are hard to forget!

Great dealership

Love this dealership they do not go around bragging and overselling and offering all kinds of phony deals and of course you money in the long run

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you Catherine! Although, customers like you are worth bragging about!

Nemer is a great choice!

I was very pleased to have visited Nemer. The staff is friendly and helpful. If and when I buy a nw car, I will definitely visit Nemer first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for the review Gary! We hope to see you in the future!

Went Back for the Next Car!

We liked the staff at Nemer VW. They were good listeners and helpful in suggesting cars. When the car I had picked arrived and it wasn't what I wanted (no fault of theirs), they worked with me to find another alternative. We were so pleased that 5 months later when my husband's car was totaled, we went back for another car. Service hours are not extremely convenient for me, but scheduling online was easy and their system is efficient. They were ready for me when I arrived and the car was ready when promised. I didn't even spend 5 minutes inside between drop off and pick up. I was only getting an oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Happy to hear of your positive experience! Thank you for taking the time to write this review!