Cooley Motors

Due to previous purchases from Cooley in the past, we took a quote from a different dealership to Cooley, where they agreed to match the quote. Salesman Dan Durivage was excellent, worked out the details, picked the car and color and agreed to pickup the next business day. When reviewing all the paperwork to sign on the day of pickup, it was noticed the monthly payment was $50 more than agreed upon. Finance person was apologetic, but stated he didn’t realize the payment price would be an issue (because apparently everyone has an extra $600 a year they don’t care about). He then brought in the GM, who was arrogant and rude, comparing Mazda's quality to that of a BMW or Mercedes, when I pointed out that for a 3 year lease, the "quality" of the car shouldn’t be a huge factor, he didn’t have much to say. He attempted to push a different car on us, that we already advised we were not interested in and he stated that we were "beating him up over $5-$10", which I had to remind him was in fact $50 not $5. Ultimately we left, without our down payment, because he claimed it had already been deposited and we could receive a check the next day, which was also false as now they are claiming 10 business days. In discussing our major distaste for the practices of Cooley, numerous people have stated the same sentiment, and everyone has agreed that the GM is extremely rude, unprofessional and even have stated he is the reason dealerships get their bad reputation. The thing I find the most amusing, is regarding the positive review by “Jessica R” or "Jessica" on every review site. The amusing part is that she is on the finance team at Cooley. Glad the people who work there think they are excellent...

I love this dealership! The staff was very friendly and efficient, made the buying experience very easy and fun! I'm a young woman and felt very nervous about coming into a dealership on my own and being pressured into a vehicle. Not the case at Cooley! I came in looking for a 2015 Mazda 6 and was greeted immediately. My salesperson, Seamus, was awesome. He made me feel like I was at home, chatting with an old friend. When he pulled the car up for a test drive I was very pleasantly surprised. He had listened to every one of my needs and wants and the car in front of me was exactly what I was looking for. Perhaps the most nerve-racking part of the whole experience was the anticipation of financing. Once again, I was very pleasantly surprised with how down to earth and educated the finance department was. Made everything crystal clear and easy to sign away with a smile on my face. In conclusion, I would send any one of my family members and friends over to Cooley Motors for their next new or used car. Thanks Seamus and the staff at Cooley Motors for making this experience great!

I love this dealership! The staff was very friendly and efficient, made the buying experience very easy and fun! I'm a young woman and felt very nervous about coming into a dealership on my own and being pressured into a vehicle. Not the case at Cooley! I came in looking for a 2015 Mazda 6 and was greeted immediately. My salesperson, Seamus, was awesome. He made me feel like I was at home, chatting with an old friend. When he pulled the car up for a test drive I was very pleasantly surprised. He had listened to every one of my needs and wants and the car in front of me was exactly what I was looking for. Perhaps the most nerve-racking part of the whole experience was the anticipation of financing. Once again, I was very pleasantly surprised with how down to earth and educated the finance department was. Made everything crystal clear and easy to sign away with a smile on my face. In conclusion, I would send any one of my family members and friends over to Cooley Motors for their next new or used car. Thanks Seamus and the staff at Cooley Motors for making this experience great!

I was very nervous to walk in to a car dealership. I didn't want to do the "Central Ave. shuffle" but I didn't want to drive too far out of my way. I looked up dealerships under 10 minutes away and found Cooley motors off Exit 8 heading east on 90. I pulled in and found the parking very convenient. I walked into the showroom and was great within a minute or so by Ryan, he proved to be polite and not pushy as I felt unprepared, not Really knowing what I wanted. Ryan asked me a few questions, brought me a soda and drove 3 different vehicles. We landed on a Ford Escape. The finance department was very helpful and helped me to obtain my loan. Al in all, I drove in and drove out in under three hours which seemed fair since I went in not really knowing what I wanted. Thanks Ryan!

Our salesman listened carefully to our questions and preferences and negotiated a price that my wife and I thought very fair, at one point offering to add roof rails for no charge to sweeten the deal for us because he remembered I'd asked if they could be added aftermarket. He spent as long with me in the cabin of the car trying to pair the OEM audio system with my phone as it took to figure it out (it worked!). I never sensed that he viewed me or our interest in a Mazda as a mere means to an end. He let the car sell itself, which it did, and never pressured us inappropriately. We ended up buying the extended warranty plan as well, which both the salesman and the finance specialist explained to us very well. We bought the car feeling confidence in both the vehicle and the dealership. We didn't feel as if we'd been had by a team of experienced fleecers of naive car buyers. We felt that we'd been helped to select and buy a good recent-year vehicle after our old own finally bit the dust.

I would and will recommend Cooley Motors to anyone looking for a vehicle. Ken Snay worked with me until I left a very happy person. Thank you all.

If you want to lease a vehicle from Cooley's on Route 4 in North Greenbush make sure you get everything they tell you in WRITING. Don't take their word for anything. I asked and accepted what they said as being true. BIG MISTAKE!!!!

Worked with Sean- he was helpful, on time, always available, and easy to work with! We have bought 2 mazdas from Cooley and will do it again!

I will never go back to Cooley Motors. The experience I had there just last night was absolutely horrifying. I worked with Ken Snay and can honestly say I have never met someone more cocky and unprofessional. His attitude from the very first introduction was rude and just plain unprofessional. Both him and his manager acted like my friend and I were stupid and would take the vehicle I was interested in and the awful numbers he came back with the first time if he just explained it in a different way. When we finally decided we'd had enough we had to fight and argue to get my car keys back (after they took them to value my trade-in). The final interaction I had with him he brought his manager over, who didn't even introduce himself and didn't hand over the keys, my friend had to take them. The most surprising part to me was that as we were walking out they were yelling at us that they could all of a sudden make it work and that they didn't understand why we weren't letting them "work for us". Overall I was very disappointed and disgusted by the way we were treated and spoken to in the short 30 minutes that we were in the building.

Going to Cooley Motors was the best decision. They were friendly & very helpful with my buying experience. I had an older Mazda Tribute, 2006, when I decided to look into purchasing a new Mazda. I needed an update. When I went to Cooley, on a Saturday, I was greeted by Mr. Crowley & a nice, smiling salesman, Zach. Zach was very knowledgeable about the products. He was never pushy or overbearing. I was interested in a Mazda the same size as my old Tribute. He told me the Mazda CX5 was similar to the Tribute. I took one for a test drive. I fell in love with it! My next concern, was my credit. It was ok but I didn't think I would ever be able to get a new car loan. To make a long story short, they fought very hard for me to get the loan I needed. The following Tuesday, I picked up my new white Mazda CX5. Since my purchase, I have called Zach for various questions & he has always answered them with no problem!!!