Bob Johnson Buick GMC South

Mr Joseph Giuliano, we're very sorry about the inconvenience that we or General Motors may of caused. We would like to clarify the actual events: When you brought your Yukon in to us on 11/20/19, your only concern was for 'the transmission feels as though it slips when the RPM's come down'. After an 8 mile road test, there were no signs of any/your concerns and no 'faulty codes' were stored in the on-board computer system telling us that the vehicle was operating normal. Approximately 2 weeks later, you emailed us stating the vehicle starting acting up again and it was at Bob Johnson in Greece (closer to your residence). After a conversation with their service manager, it was determined that the intermittent issue may be faulty injectors which were replaced under warranty along with an out of balance rear tire. We did indeed have an approximate 30 minute phone conversation with you on 12/6/19 about your Yukon along with 2 documented voice messages I left you with no return response along with numerous email exchanges and since it was at another privately owned Dealership, we informed you that we could only advise/call them to ensure it was being properly addressed (which we immediately did). We also had a conversation with General Motors on your behalf about your vehicle & feelings and they wanted it repaired under warranty as soon as possible as well. We obviously wish it would of been brought back to us, although it seems Bob Johnson ended up performing properly too. According to their service manager yesterday, it was returned to you and is operating normal. Again, we're sorry for any inconvenience and truly do care about our clients as our 34 years in business indicates. Please enjoy your vehicle and know that we or any GMC dealer you choose will help in the future concerning maintenance/repairs that may arise. Thank you. John Tarplee & Tony Coleman. Patrick Management

Mr Joseph Giuliano, we're very sorry about the inconvenience that we or General Motors may of caused. We would like to clarify the actual events: When you brought your Yukon in to us on 11/20/19, your only concern was for 'the transmission feels as though it slips when the RPM's come down'. After an 8 mile road test, there were no signs of any/your concerns and no 'faulty codes' were stored in the on-board computer system telling us that the vehicle was operating normal. Approximately 2 weeks later, you emailed us stating the vehicle starting acting up again and it was at Bob Johnson in Greece (closer to your residence). After a conversation with their service manager, it was determined that the intermittent issue may be faulty injectors which were replaced under warranty along with an out of balance rear tire. We did indeed have an approximate 30 minute phone conversation with you on 12/6/19 about your Yukon along with 2 documented voice messages I left you with no return response along with numerous email exchanges and since it was at another privately owned Dealership, we informed you that we could only advise/call them to ensure it was being properly addressed (which we immediately did). We also had a conversation with General Motors on your behalf about your vehicle & feelings and they wanted it repaired under warranty as soon as possible as well. We obviously wish it would of been brought back to us, although it seems Bob Johnson ended up performing properly too. According to their service manager yesterday, it was returned to you and is operating normal. Again, we're sorry for any inconvenience and truly do care about our clients as our 34 years in business indicates. Please enjoy your vehicle and know that we or any GMC dealer you choose will help in the future concerning maintenance/repairs that may arise. Thank you. John Tarplee & Tony Coleman. Patrick Management

I'm truly sorry about that. Tony Coleman our GMC sales manager alerted me immediately about your emails to him as I would be the one handling any service related concerns. I can assure you he was very concerned as well and personally made follow up calls to me too. Please know that all indications and past comments from you about your sales experience with Mark & Tony were very positive and an 'awful sales experience' was not his nor the sales department intentions due from the mechanical mishap. I'm happy to know that it is now repaired and please enjoy your Yukon. Thanks again for your valuable input and I'll have a discussion/meeting between the sales & service departments to have even better communication in the future. John

John Tarplee. Thank you for YOUR reply. We did indeed speak, but as I stated.....not a single call from anyone in Sales Dept or Sales Management still leaves for an awful customer sales experience.

Thank you so much for your business & kind comment. I'll pass this onto Bob and the team. They'll truly appreciate it. Enjoy your new ride! Mark Pennella VP Patrick Buick GMC

Thank you so much for your business & wonderful comments. I'll forward this onto Bob, Kasey and the entire sales team. They'll love it too. Enjoy your new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

Thank you so much for your business & kind comments. Bob and the sales team will truly appreciate it too. Enjoy the Terrain and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

That's great to hear! Thank you very much for your business & wonderful comments about Bob. He'll love it! Enjoy the new Buick's and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

That's so great to hear Sharon! Thank you for your business & kind comments. Enjoy the new ride and thank you for the 5 star recognition as well. It's much appreciated. Mark Pennella VP Patrick Buick GMC

That's so great to hear! I'm very pleased that your happy and enjoyed the car buying experience. I'll forward this onto Dennis and the entire sales team. They'll truly appreciate your comments too. Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC