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Peter Boulware Toyota of Columbia

(432 reviews)
Visit Peter Boulware Toyota of Columbia
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (803) 973-0617 (803) 973-0617
Used (803) 973-0314 (803) 973-0314
Service (803) 973-0910 (803) 973-0910

Reviews

(432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Peter Boulware Toyota of Columbia from DealerRater.

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JOHN WILCZEK

This is only a review of John Wilczek. While I meet a number of other people, I only spent enough time with John, to form an opinion worthy of writing this review. John was obviously very knowledgeable of the products he was selling. He took time to answer all my questions and to understand my approach to finding and buying what I wanted. He was not high pressure but did keep his name in my pot. When we were through I felt like I had not only bought a car but had made a friend in the process. This is not intending to reflect negatively on anyone else at the dealership, but to compliment John on a job well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review, Kay!

Great service

I traded in my old car did everything to help me into a new car greatly appreciate it Ben and the guys at Toyota in West Columbia they are highly recommended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Milly - we appreciate your recommendation and kind review! Take care.

Excellent service!!

Wes was a super staff member! He was very helpful and through. He was a very nice staff member with a smile and very considerate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave this positive review, Eugene!

Fast and professional

Fast friendly service at a great dealership. Employees are very helpful. Would recommend anyone to go to fred anderson. Never have had a bad experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the kind words. Thanks for sharing, Bill!

Fred Anderson is the best dealership I’ve been to thus...

Fred Anderson is the best dealership I’ve been to thus far. Everyone was super helpful, thanks to Justin shaver and Ben for everything to get me a new tundra!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share you 5-star experience with us!

Poor customer service for recommended maintenance.

I have a Toyota Rav4, 2015, that I made an appointment to have service done on the vehicle. The tires needed rotation and balancing. I had an appointment for 10:30 am on 9/30/2019. I arrived at 10:15am for the appointment, the car service was not completed until 3 hours later, after 1:15 pm. There was no contact with me concerning the time delay, and it took 20 minutes to check out with payment for the service. Exceedingly poor service on a day when they did not seem to be that busy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for your experience and wait during your service visit recently. We are constantly working on improving our turnaround time in our department and will address this with our service team. If you want to speak further about this issue, please feel free to reach out to Customer Relations Manager Michelle Mitchum at mmitchum@anderson-auto.com or 803-726-2401.

Simple

Everyone was nice and helpful I got a lot better price here compared to other dealerships around this area Toyota offers the family plan that beats the competition

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review, Wayne!

purchase of 2019 4Runner

Everyone was friendly. Although start to finish process could have gone quicker. Our sales person was exceptionally nice and knowledgeable. However, we emailed what we were interested in buying and that we were definitely going to make a purchase and wanted the vehicles (3 previously viewed) side by side to just look at them at the same time. We thought by sending info/request ahead of time they would have them already out front. This was not the case and we had to wait some time for them to go get them and bring them around to have there for our appt time given. If a customer is this specific before coming, it would go a long way in the line of being even more impressed. other than the WAIT times, we were overall satisfied.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review. We will work on improving our wait times, appreciate the feedback!

Fast. Friendly. Affordable. Dependable.

Excellent customer service. I was able to complete my service needs during my lunch break. I appreciate that! Always great service rendered at Fred Anderson Toyota.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave this review, Thea!

Worst dealership in town

Marcus sales managed, Scott general manager, Mike manager, Brad sales and Juliet’ Fred Anderson are all horrible people to work with. The car they sold me had a bad engine and never worked since I bought and still don’t. I would never shop here again and took my business elsewhere as scott suggested and. The worst car buying experience I ever had. The men their take advantage of women customers and young adults. They took advantage of me and my family to leave me with a broke down car. I will never shop here ever again and don’t recommend anyone else to shop here. DO NOT SHOP HERR the cars add not certified 125 pt inspection. NO it has been a long headache and they kept my hard earned money for a car that the engine was bad. NO NO do not shop here and wish I could give them a zero!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.