Reviews
Boulware Benefits not optional
Was looking at a used vehicle, the Boulware Benefits is added to the price. I am not sure why on a used vehicle you don't have a choice to not accept that, however i will move along and look elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Salesman very personal, showed features of car and took
Salesman very personal, showed features of car and took time to discuss issues we had. I would recommend him to anyone and would buy a car from him next time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
PACK A LUNCH
PACK A LUNCH IF GOING TO BUY IT TOOK ME 4HOURS TO GET A SOME WHAT OF A DEAL I SHOULD HAVE LEFT THE FIRST TIME I GOT UP TO LEAVE.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible customer service waited for days before anyone
Horrible customer service waited for days before anyone called me with an status of my application
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dishonest and untrustworthy service department.
Dishonest and untrustworthy service department. Don’t perform the services that they claim too and when caught, their service manager, Tim Gortz, holds zero accountability for this and refuses to speak directly to customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Gratitude and praises for exceptional customer service
Gratitude and praises for exceptional customer service exceptional, gifted, accommodating, hard-working, detail-oriented individuals 5 plus!!!!! Robert Drakeford, sales person knew my needs and met them! Best salesman ever! A GREAT MAN! Everyone loves Robert! Us too! Thank you! I traded up at a service appt Who knew? Jordan Meagher, sales manager who worked hard and made things possible. skilled, knowledgeable, and great hard working customer service. WOW Thank you, Jordan. Marcus Prevatte, sales manager, on the spot there to help when I needed a question answered. Pitched in without hesitation what an asset to this team. Thank you. Talmadge Bookert, Finance. WEALTH of knowledge, great guidance, efficiency, and a perfectionist to assure things are done right! A great Man! Thank you, Talmadge. Shameka Jamison, Service Consultant, took my call for help with my other Avalon, got me in, and took care of me after a tire blowout in the mountains s pothole...so grateful, thank you!!! Last but certainly NOT LEAST Lionel Hernandez, service consultant. The MOST attentive, detail-oriented, thorough, exceptional customer focus IHave EVER experienced. He solved 2 to 3 issues I had questions about and put me in a safe position, assured my parts were what the vehicle needed for performance and safety, and found the date a recalled product was replaced. He is an asset to your company and goes above and beyond. He has great customer skills and assures safety on the road. The work he performed was I. Record time. I would trust him with Mt car and my life. What a wonderfully exceptional ma
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service and upgrade trade upgrade 3-20,21,22, 2023
Gratitude and praises for exceptional customer service exceptional, gifted,accommodating, hard working,detail oriented individuals 5 plus!!!!! Robert Drakeford, sales person know my needs and met them! Best salesman ever! A GREAT MAN! Everyone loves Robert! Us too! Thank you! Jordan Meagher, sales manager who worked hard and made things possible. skilled,knowledgeable and great hard working customer service. WOW Thank you Jordan. Marcus Prevatte,sales manager, on the spot there to help when I needed a question answered. Pitched in without hesitation what a asset to this team. Thank you. Talmadge Bookert,Finance. WEALTH of knowledge, great guidance, efficiency and a perfectionist to assure things are done right! A great Man! Thank you Talmadge. Shameka Jamison, Service Consultant, took my call for help with my other avalon,got me in and took care of me after tire blow out in mountains s pot hole ...so grateful, thank you!!! Last but certainly NOT LEAST Lionel Hernandez, service consultant. The MOST attentive, detail oriented, thorough, exceptional customer focus IHave EVER experienced. He solved 2 to 3 issues I had questions about and put me in a safe position, assured my parts were what the vehicle needed for performance and safety and found the date a recall product was replaced. HE is an asset to your company and goes above and beyond. He has great customer skills and assures safety on the road. The work he preformed was I. Record time. I would tryst him with Mt car and myy life. What a wonderfully exceptional man! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I have had nothing but bad experiences so far with this
I have had nothing but bad experiences so far with this place. I am DONE!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Typical used car scam.
Typical scammer car dealer. The trick is they add options and warranties that you don’t want but they claim that they can’t discount. This will be 4-5k over the price listed on the website. In the past this has been a practice of small private dealers but it has migrated to large name brand dealers.. what a scam. Avoid at all cost.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bubba was our salesperson and he was the best!
Bubba was our salesperson and he was the best!! Very personable and fun to work with. He did his homework on the truck we were interested in buying even though it wasn’t a Toyota. He was honest and upfront. We will definitely see him for our next vehicle purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car