Clement Ford

Took car to Christian Brothers Auto on 1/4/2023 as we saw coolant puddle in driveway underneath vehicle. Christian brothers auto diagnosed and said, “Removed spark plugs and used camera to inspect inside of the combustion chamber. Found signs of coolant intrusion on tops of cylinders and cylinder walls. Due to engine being known bad for cracked cylinder walls. Technician recommends replacement of engine. Ford has TSB for this issue” Ford has issued a Technical Service Bulletin (TSB) for 2017-2019 Ford Escape vehicles with a 1.5L EcoBoost engine that were built before April 8, 2019. The bulletin, dated June 9, 2022, covers coolant intrusion into the cylinder bores and offers a one-time, no-cost repair for the 1.5L short block. So we took car to Clement ford and they said that they found nothing wrong with the car. They did a spark plug replacement and fuel injection cleaning and charged us $584.51. Then in July of 2024, we started seeing heavy white smoke coming out exhaust and coolant disappearing but no signs of coolant on ground. So we took the car to Lou Fusz ford this time in hope for better service. We paid Lou Fusz ford $195 for a diagnostic test (on 7/12/2024) for our issue as coolant is being lost and white smoke is coming out the exhaust pipe at startup, which are the primary symptoms of the TSB. Lou Fusz Ford is claiming that all coolant tests passed and no IDs found relevant to TSB issue mentioned above. Lou Fusz is claiming the coolant is leaking through the weep hole in the water pump as cause for antifreeze leaking. However, smoke from exhaust at startup says additional diagnosis required. So Lou Fusz ford did not even complete the diagnosis that we paid for. And we have now paid Ford dealerships $390 for diagnostic fees and the car has not even been diagnosed. Complained and service manager at lou fusz ford agreed it sounded like issue and would take it back in for another look and claimed they would fully diagnose white smoke coming out exhaust. The car did not get looked at for over 10 days and then they just again tell us we will need to pay additional $600 to diagnose white smoke as they will need to remove the exhaust. Service manager agreed to refund my $195 diagnostic fee as they did not diagnose the white smoke issue. We took the vehicle to another mechanic shop (Len's Automotive) on 8/16/2024 who says "There is a small coolant mark on the water pump but nothing below it like it's leaking. There's a TSB for coolant intrusion into the cylinders causing it to smoke. There is also extended warranty for this that he should be covered at the dealer." Len's Automotive advised that no coolant is coming out of water pump and we need to take the car back to ford to address the bulletin issue which would be cause of the issue. So we have both Christian Brothers Automotive and Len's Automotive telling us the current issues are due to the TSB with Ford. It seems clear to us that Ford is trying to get out of fixing an engine that is covered under warrantied TSB bulletin. White smoke out exhaust and coolant disappearing are the key symptoms on the bulletin.

I have never had a experience like I had with any this dealer . Tried to deliver my Ranger with out our ceracote and bed liner. Also brakes were pulsating and said they turned the rotors but still pulsating. Took it to a Cor dealer closer to me and I was told and showed that only the out side of the rotors were cut . So they had to be replaced. Then I had a shifting issue and said it needed updated. Si they said they did but did same as before. Never got it fixed so I traded in last month. Will never buy a Ford again I was a Ford truck die hard for 45 years and this truck and dealership ruined that . Chevy from now on . Your service won't answer the phone and operator hung up on me today twice 😒.

Salesmen are useless came for a f250 diesel platinum and was offered a f250 xl 6.8 gas engine. And was informed my my salesman Jacob that the 6.8 gas burner was just a bored out 6.7 powerstroke diesel. Was offered to test drive a Harley Davidson edition then told that I wasn't allowed to. Do not waste your time going to this sorry attempt for a dealership.

Scheduled 120k service on my 2017 F250 and it couldn’t have gone better. Advisor reviewed recommended services and went over the cost. Work was done quickly.

Nine months ago, I excitedly joined the Clement for Diller family with the purchase of a car. However, my excitement quickly turned to disappointment when undisclosed damage was discovered on my vehicle. For the past five months I have been on a rollercoaster of frustration. Initially, the dealership assured me that they would fix the problems within three months, but I had to wait even longer. To add to the frustration, the employee handling my case suddenly disappeared, leaving me in the dark. The managers, instead of providing me with clarity, simply pointed me in the direction of someone new. As someone who values ​​honesty and integrity, I believe it is crucial to address issues like these openly and transparently. We, as customers, deserve to feel heard and respected throughout the entire process.

Made an appointment today changed at 9:30 on Saturday, April 20 so I drop my car off at 3 o’clock on the appointment was 9:30 AM. The service guy told me that since I was early they should be able to get to my car pretty quickly there was six ahead of me. I said OK, I left I had 230. I called the service center back three times then hung up on me twice the third time I talked to the service guy. He said they just now getting up on the rack now getting up on the rack he said since I dropped it off. There was no hurry I said, bull crap I told him just call me when it’s ready and I’ll come pick it up at 3:45. He calls me and tells me the truck is ready and for me to come pick it up 20 minutes away. I called him nine times between 345 and 357. No one would answer the phone, so I drove out there and talk to the gentleman in the sales center and he was real nice. He said he’ll get a hold of the manager to see what they can do to him. He said he wasn’t. I said I have a key to pay until Monday he said no he’s not doing anything and if I try to take the truck, he’s gonna call the police , I said he said not my problem This guy is a real jerk, These people don’t care about their customers They are rude. They’re not helpful and now I have to takeoff work on Monday to go get my truck. My appointment was at 9:30 in the morning so I will go back to this place and I will never have a good thing to say about them

Scam Service Department. Quoted ZERO dollars for repair. left with an invoice showing I owed ZERO DOLLARS. On way home from dealer they called and asked me to come back because I owed over $3,000! SCAM!

Wish I could give ZERO stars. 2 days after we bought our 2020 Wrangler, the check engine light came on. Salesman Josh said they would take care of it. They were also going to repaint it due to corrosion. Dealership had the Jeep for over TWO MONTHS. Still not painted. Said they fixed the CEL. The light was on when they returned it. They refused to do anything else. Local Chrysler dealership fixed it and it was all covered under powertrain warranty. Wouldn’t have cost Clement a cent to provide good customer service. They arranged another shop to repaint since it would be covered by Jeep. Appointment was for 3/25. A week and a half before the appointment, we had not heard anything from them about where it was going. The salesman Josh gave the name of a shop. Husband called. That place didn’t even have a body shop. Finally he spoke to a manager, Randy, who seemed to listen. Never heard back from him either. Needless to say, we missed the appointment because nobody would give us any details. Since this was a condition of the sale, I would say this is breach of contract. Finally had to arrange for a local dealership to repaint it. Do NOT do business with Clement Ford. Their business practices are sketchy, and customer service is nonexistent.

The vehicle we were interested in was advertised as $18,500 on cars.com. Upon arrival at the dealership we were then informed that the price was actually $21,500. We were told the $18,500 price was only for preferred customers and only if we wanted to finance through the dealership. We already have financing and could have bought the vehicle outright that day. Their loss on a sale that day. Maybe next time advertise the actual vehicle price instead. Bad form…

We just had our 2017 Ford Escape in for an oil change and its annual checkup. David Farmer the Service Advisor did an excellent job of putting up with 2 old cranky people who complained a lot about various little things. He is a kind young man that gives a good impression of your service department.