Clement Ford

I have serviced there 2016 Edge and now 2020 Edge ST. Recently, they changed the service staff, and it got worse. I brought the 2020 Edge with a multifunction camera message, and many safety features are not working. They charged me $199 and told me they could not fix it (FORD dealer on 2020 Ford). Told me to go to the windshield place and have the camera remounted there. Promised $199 refund but never did. The windshield place told me to replace the windshield ($1000+) and still could not guarantee the camera will work as they are not a Ford dealer. I complained to Ford Co and havent heard back. I also bought Road Hazard from them on the tires they sold me and installed. Told me it was good there and at any Ford dealer. But when I got a flat within the warranty, they first wanted to charge me, and after a long fight, they eventually processed it under the road hazard after making lots of faces. Forget it.

I own a well maintained 2018 Ford Edge with only 62,000 miles on it. It had been a good vehicle until recently when the transmission went out and had to be replaced. Clement ford did the work for $9000. When they remounted the front tires they put them on in the wrong direction. This causes reduced traction (especially in rain), unpredictable handling, increased noise, and faster, uneven tread wear. I only discovered the error when having an emissions test done at Firestone. When it was brought to the attention of the Clement service department, they fixed the problem, but without so much as an "I'm sorry" for the mistake or for the extra trip here or for the 2 hours waiting for the issue to be corrected. It was just business as usual. I texted them later saying that I hoped this was brought to the attention of the mechanic who made the error so it would not happen to anyone else. I received no response.

I purchased a 2025 Ford Ranger from Clement Ford on December 23, 2025 because they had the exact model I wanted. I had already arranged financing through my credit union and made that clear from the start. Despite that, the sales manager, Randy, repeatedly pressured me more than five or six times to change my financing. The sales employee I was working with was professional, but Randy’s persistent, high-pressure approach made the whole buying experience uncomfortable. A couple months later, after the cold and snowy weather finally cleared, I washed the truck and discovered rough, sandpapery bumps (like clear overspray) on the driver-side mirror, along with small scratches in the plastic/glass. The maintenance manager told me, since the truck was new, to take it to sales and see if they could help. The same sales rep I’d worked with went back and forth between me and Randy again, and I immediately recognized this would not be a great customer service experience just like when I bought the truck. After returning for a third time, the sales rep told me they could not do anything, not even try to clean or remove the bumps. I noticed these imperfections on February 27, 2026, the first warm day I had a chance to wash it, just two months after purchase. I buy a new vehicle every 2–4 years and have never had a bad experience buying a car or needing post-sale service until now. I’m very disappointed and will not buy another vehicle from this dealership. I will also be sharing this experience with colleagues and friends. Clement Ford needs to improve how management respects customers’ financing decisions and how they handle legitimate post-sale quality concerns.

My fiancé bought a new Ford from Jim Fox, and we had nothing but a fantastic experience with him. Give him a raise!

I visited this dealership to see a car valued at ~28k by KBB and Edmunds, listed for 34k. They refused to lower the price even after being shown similar vehicles at significantly lower prices. Facilities were nice and staff were polite but prices were not where they needed to be.

Terrible car been in shop for a yr and they are doing nothing about it.

9 o’clock appointment for oil change and brake inspection now 2 o’clock and truck has not made it in shop yet

Here is my review to the manager Jason since he did not want to accommodate with me and meet face to face with me to resolve the many issues I have had with them. You might as well leave your car stranded and broke down somewhere before taking it to them and at this point any Clement Ford dealership because they just want your money and do not care about their customers AT ALL!!!!!!

Absolutely Regret This Purchase – Repeated Transmission Failures and Poor Service I purchased my 2020 Ford Explorer brand new, and within just 6 months the transmission failed and had to be replaced under warranty. At 99,000 miles, it failed again, but this time the dealership misdiagnosed the issue, charged me $1,256.35 for an unnecessary axle/actuator repair, and only later admitted it was actually the transmission again. Despite their service director and team acknowledging the mistake and promising a refund, I’ve received no follow-up, no refund, and no accountability. The entire ownership experience has been riddled with mechanical issues and poor customer service. I would never recommend this vehicle or this dealership. Buyers beware — especially if you're depending on your vehicle for safety and reliability.

I had previously written a review about my experience at Clement, buying a Bronco and being told by 2 sales associates that it came with a hard and soft top, only to find out later that I had been misinformed. Randy, the sales manager, replied that in a post (not by phone or in person) that "he was sorry for the misunderstanding." There was no misunderstanding on my part! I was told by the sales representatives at the time of purchase that the vehicle came with a soft top. I understood it very clearly as I had been shopping for Broncos for a few months and most of them come with both tops. Randy also advised that the window sticker on the vehicle clearly outlines the features included. It should be noted that if you go to the dealership, the windows on the vehicles are tinted and you cannot see anything, including the price or options on the sticker, which is why the question was asked by me....2 x. There was no follow up call by the associate or manager as to what they would do to rectify the situation. Thru an online review he posted "We're sorry for any confusion this caused and understand your frustration. I'm working closely with our team to ensure that everyone is properly trained and can clearly explain vehicle features in the future." H OW DOES THAT HELP ME or RECTIFY THE SITUATION? I'm not sure if it is improper training or just pushing to sell a vehicle and telling the customer what they want to hear and NOT STANDING BY WHAT THEY SAID. What horrible customer service. I purchased a $60,000 vehicle from them and that is what I get??? Not an offer to provide a soft top or even split the cost? I will continue to post on every forum possible advising customers to be wary of shopping at Clement Ford as they do NOT stand by what they tell you when you're buying a vehicle.