Clement Ford

Carl was great,good man. Can't say the same for the finance department. Pushy liers

My experience with Randy started out very well. The purchase itself was smooth, and I initially had a positive impression of him and the dealership. Unfortunately, everything changed when I returned with concerns about my vehicle. Rather than working toward a resolution, I felt that my concerns were dismissed, and our interactions became increasingly adversarial. What disappointed me most, however, was Randy's decision to include information about where I work and details from our private conversations in a public response to my Google review. I found that unnecessary, unprofessional, and not necessary to the underlying vehicle dispute. Even when a customer raises concerns that a dealership disagrees with, I believe those concerns should be handled respectfully and without making private conversations or personal information part of a public exchange. Based on my experience after the sale, I cannot recommend working with Randy or Clement Ford.

I bought a brand new F250 that is currently sitting in my driveway without license plates because they didn't submit the paperwork until 5/26 to the licensing company and they did not send correct payment and only after I contacted them and basically threw a fit did they finally respond to the licensing company to provide payment. The GM was a jerk and very disrespectful. I still don't have a second key or my plates.

The buying experience went well it’s after I left the dealership that became a problem. They don’t return their phone calls. They still haven’t given me my paperwork. I bought the car on April 20 and I finally spoke with somebody yesterday that told me my packet with my title and everything needed to go to the DMV would be ready June 11. That’s unacceptable. This dealership doesn’t do what they say they’re going to do or communicate avoid them.

DO NOT BUY HERE. DO NOT SERVICE HERE. RUN AWAY. I made the worst decision of my life trusting Clement Ford. These crooks straight-up stole $12,000 from me for an engine replacement and then completely xxxxed up my entire car. Now they refuse to warranty it or give me a new engine and THEY are the ones who screwed it up in the first place. The service department is a total scam operation. They quoted me the job, took my money, and somehow managed to destroy my vehicle even worse than it was before. Rattles everywhere, warning lights that never existed, and the "new" engine they installed is a complete disaster. When I brought it back demanding they fix their mess, they gaslit me, refused any responsibility, and basically told me to pound sand. No warranty help, no new engine, no refund... nothing. Just pure greed and incompetence.

At first i was impressed with Clement Ford. My purchase experience was great. Then I got home. I realized there was no inspection sticker and the buttons for traction control and auto stop dont work. No biggie I thought. I contacted their chat and was told someone would email me to answer if i needed an inspection sticker and how to get the buttons fixed. 24 hours later and i have not received any contact. I tried again and was told to call the service department. I can't do that because I have ptsd and phone calls give me extreme anxiety. When I told the online agent that they just stopped chatting. The online chat is useless if the person chatting cant answer simple questions.

I could Wright a book on the company's incompetence. I don't wanna get too deep into it cause I would just be repeating all the other 1 star reviews. watch when they do work on your vehicle anf bring other stuff up its a way to get you to pay. They told me I had a nail in my band new tires and they would fix it for $49.99. I said no ill do it my self. Good thing they can do as they please so they "repaired" my tire for free and they guy did such an amazing job we could find the plug.

I have serviced there 2016 Edge and now 2020 Edge ST. Recently, they changed the service staff, and it got worse. I brought the 2020 Edge with a multifunction camera message, and many safety features are not working. They charged me $199 and told me they could not fix it (FORD dealer on 2020 Ford). Told me to go to the windshield place and have the camera remounted there. Promised $199 refund but never did. The windshield place told me to replace the windshield ($1000+) and still could not guarantee the camera will work as they are not a Ford dealer. I complained to Ford Co and havent heard back. I also bought Road Hazard from them on the tires they sold me and installed. Told me it was good there and at any Ford dealer. But when I got a flat within the warranty, they first wanted to charge me, and after a long fight, they eventually processed it under the road hazard after making lots of faces. Forget it.

I own a well maintained 2018 Ford Edge with only 62,000 miles on it. It had been a good vehicle until recently when the transmission went out and had to be replaced. Clement ford did the work for $9000. When they remounted the front tires they put them on in the wrong direction. This causes reduced traction (especially in rain), unpredictable handling, increased noise, and faster, uneven tread wear. I only discovered the error when having an emissions test done at Firestone. When it was brought to the attention of the Clement service department, they fixed the problem, but without so much as an "I'm sorry" for the mistake or for the extra trip here or for the 2 hours waiting for the issue to be corrected. It was just business as usual. I texted them later saying that I hoped this was brought to the attention of the mechanic who made the error so it would not happen to anyone else. I received no response.

I purchased a 2025 Ford Ranger from Clement Ford on December 23, 2025 because they had the exact model I wanted. I had already arranged financing through my credit union and made that clear from the start. Despite that, the sales manager, Randy, repeatedly pressured me more than five or six times to change my financing. The sales employee I was working with was professional, but Randy’s persistent, high-pressure approach made the whole buying experience uncomfortable. A couple months later, after the cold and snowy weather finally cleared, I washed the truck and discovered rough, sandpapery bumps (like clear overspray) on the driver-side mirror, along with small scratches in the plastic/glass. The maintenance manager told me, since the truck was new, to take it to sales and see if they could help. The same sales rep I’d worked with went back and forth between me and Randy again, and I immediately recognized this would not be a great customer service experience just like when I bought the truck. After returning for a third time, the sales rep told me they could not do anything, not even try to clean or remove the bumps. I noticed these imperfections on February 27, 2026, the first warm day I had a chance to wash it, just two months after purchase. I buy a new vehicle every 2–4 years and have never had a bad experience buying a car or needing post-sale service until now. I’m very disappointed and will not buy another vehicle from this dealership. I will also be sharing this experience with colleagues and friends. Clement Ford needs to improve how management respects customers’ financing decisions and how they handle legitimate post-sale quality concerns.