Clement Ford

My car was towed to Clement Ford on Nov. 6th 2024 after being struck by lightning. It us now June 3rd, 2025. I cannot get a definitive answer that the car can be fixed or not. Dealer blames insurance, insurance blames dealer. We are on 8 months, obviously it’s not being worked on a regular basis. My service rep has been nice, I don’t think she is getting support.

I made the mistake of purchasing a vehicle through Clement Ford. Before signing, I had them check the battery, as I always do when finalizing a deal. I was assured it was good, and promised that for 90 days they would cover such a little thing if it were to somehow go bad. Well, guess what? A month and a half later, I was stranded with a dead battery. I had it checked...it was a battery that did not give the recommended voltage, and it was bad! My sales person remembered me, and said it was no problem. So they put the battery in... And charged me over $300 dollars to do so! The sales manager said he wasn't worried about bad reviews, he'd just respond to them. Yes, so that is how business is done at Clement Ford.

Clement Ford Apr 18, 2025 Lgreco I made the mistake of purchasing a vehicle through Clement Ford. Before signing, I had them check the battery, as I always do when finalizing a deal. I was assured it was good, and promised that for 90 days they would cover such a little thing if it were to somehow go bad. Well, guess what? A month and a half later, I was stranded with a dead battery. I had it checked...it was a battery that did not give the recommended voltage, and it was bad! My sales person remembered me, and said it was no problem. So they put the battery in... And charged me over $300 dollars to do so! The sales manager said he wasn't worried about bad reviews, he'd just respond to them. Yes, so that is how business is done at Clement Ford.

Bought new 2024 Escape in Dec. drove it two times and the dash board went black. They have had it over 30 days to replace the dash board and repair a scratch on the back of the backseat and still haven’t gotten it back. They say car is drivable now but they haven’t fixed the seat which they assured they would fix. I had to fight for a loaner which they tell you up front they will give you.

Ron R. 1-28-2025 Took wife's 2017 Explorer to Clement Ford for recall in September 2024 for toe link recall. Jan. 2025 outside edges of rear tires are now bald. Tires were in good condition and only had 20,000 miles on them. Alignment was checked when tires were purchased and was in spec. Took the car to Firestone to have tires replaced and alignment checked. They showed that rear alignment was out on both sides of the rear. They replaced the tires but would not do an alignment because toe links that Ford replaced are not adjustable. I had all of the alignment results from when tires were put on in 2022 and when replacement tires were put on. Tech at Firestone doesn't think the car was aligned after links were replaced. Took the car into Clement Ford. After three weeks of getting the runaround, they refuse to do anything. Service manager (Jason Gross) would not even come out of his office to deal with me and made his employee that goes by E work with me. I had all the proof that the alignment was not done or done wrong. This has cost me $500.00 for two rear tires and I will now have to pay to get this fixed on my own. Lesson learned will never do any business with any Clement dealership or buy any new or used vehicle from Clement dealer. If you have a Ford Explorer do not take it in to get toe link recall done. The new links are not a good fix, and Ford will not stand behind their work. Clement Ford was paid by Ford to do this work correctly and did not do it. Ford's redesigned toe links are nonadjustable as the original links were and have slots in bolt holes to adjust. I am not the only Explorer owner having this problem after toe link recall. Do your own research.

This review is for Jason Gross service manager. I needed an engine replacement in my Ford edge due to coolant intrusion and after talking to Jason within a few days, he had ordered to parts. I brought the car in and a week later I picked it up and it’s been running great ever since then. Thank you again, Jason for all your help you made all the difference in the world, getting this done right and in a timely manner, thank you ! Jerry D.

Service dept went down hill really bad when Clement took over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They put a huge mark in my passenger side rear quarter panel.

Awful experience with the administrative/management of Clement. We are working on a 5 month old issue of a cancellation warranty that should have taken 5 days. Ford Protect has been wonderful and extremely helpful. Too bad the staff at Clement didn't care about customer's after the sale! If you are reading this, I suggest looking at another Ford dealer to make your new/used car purchase. We are entitled to our opinions and reviews, and had we not needed a new vehicle fairly quickly I would have done more research on this dealer. They were the only one who had the color within a 4 hour drive, we drove 90 miles to this dealer. Hindsight, we should have waited a little longer - our last new vehicle purchase was 20 years ago and it was flawless. This has been worst than a root canal, at least that pain goes away after a short time ... this has been going on Since April 29, 2024. I pray we don't need to get our attorney involved, cha-ching, Clement Ford is not worth your time!

Bait and switch! They flatly refused to sell me the truck I came to look at. Brandon outright lied about the pricing and I caught him on it to the tune of over $8k in rebates he said would apply to different vehicle that they tried to get me to buy instead. Stay Away!

Took car to Christian Brothers Auto on 1/4/2023 as we saw coolant puddle in driveway underneath vehicle. Christian brothers auto diagnosed and said, “Removed spark plugs and used camera to inspect inside of the combustion chamber. Found signs of coolant intrusion on tops of cylinders and cylinder walls. Due to engine being known bad for cracked cylinder walls. Technician recommends replacement of engine. Ford has TSB for this issue” Ford has issued a Technical Service Bulletin (TSB) for 2017-2019 Ford Escape vehicles with a 1.5L EcoBoost engine that were built before April 8, 2019. The bulletin, dated June 9, 2022, covers coolant intrusion into the cylinder bores and offers a one-time, no-cost repair for the 1.5L short block. So we took car to Clement ford and they said that they found nothing wrong with the car. They did a spark plug replacement and fuel injection cleaning and charged us $584.51. Then in July of 2024, we started seeing heavy white smoke coming out exhaust and coolant disappearing but no signs of coolant on ground. So we took the car to Lou Fusz ford this time in hope for better service. We paid Lou Fusz ford $195 for a diagnostic test (on 7/12/2024) for our issue as coolant is being lost and white smoke is coming out the exhaust pipe at startup, which are the primary symptoms of the TSB. Lou Fusz Ford is claiming that all coolant tests passed and no IDs found relevant to TSB issue mentioned above. Lou Fusz is claiming the coolant is leaking through the weep hole in the water pump as cause for antifreeze leaking. However, smoke from exhaust at startup says additional diagnosis required. So Lou Fusz ford did not even complete the diagnosis that we paid for. And we have now paid Ford dealerships $390 for diagnostic fees and the car has not even been diagnosed. Complained and service manager at lou fusz ford agreed it sounded like issue and would take it back in for another look and claimed they would fully diagnose white smoke coming out exhaust. The car did not get looked at for over 10 days and then they just again tell us we will need to pay additional $600 to diagnose white smoke as they will need to remove the exhaust. Service manager agreed to refund my $195 diagnostic fee as they did not diagnose the white smoke issue. We took the vehicle to another mechanic shop (Len's Automotive) on 8/16/2024 who says "There is a small coolant mark on the water pump but nothing below it like it's leaking. There's a TSB for coolant intrusion into the cylinders causing it to smoke. There is also extended warranty for this that he should be covered at the dealer." Len's Automotive advised that no coolant is coming out of water pump and we need to take the car back to ford to address the bulletin issue which would be cause of the issue. So we have both Christian Brothers Automotive and Len's Automotive telling us the current issues are due to the TSB with Ford. It seems clear to us that Ford is trying to get out of fixing an engine that is covered under warrantied TSB bulletin. White smoke out exhaust and coolant disappearing are the key symptoms on the bulletin.