Clement Ford

9 o’clock appointment for oil change and brake inspection now 2 o’clock and truck has not made it in shop yet

Here is my review to the manager Jason since he did not want to accommodate with me and meet face to face with me to resolve the many issues I have had with them. You might as well leave your car stranded and broke down somewhere before taking it to them and at this point any Clement Ford dealership because they just want your money and do not care about their customers AT ALL!!!!!!

Absolutely Regret This Purchase – Repeated Transmission Failures and Poor Service I purchased my 2020 Ford Explorer brand new, and within just 6 months the transmission failed and had to be replaced under warranty. At 99,000 miles, it failed again, but this time the dealership misdiagnosed the issue, charged me $1,256.35 for an unnecessary axle/actuator repair, and only later admitted it was actually the transmission again. Despite their service director and team acknowledging the mistake and promising a refund, I’ve received no follow-up, no refund, and no accountability. The entire ownership experience has been riddled with mechanical issues and poor customer service. I would never recommend this vehicle or this dealership. Buyers beware — especially if you're depending on your vehicle for safety and reliability.

I had previously written a review about my experience at Clement, buying a Bronco and being told by 2 sales associates that it came with a hard and soft top, only to find out later that I had been misinformed. Randy, the sales manager, replied that in a post (not by phone or in person) that "he was sorry for the misunderstanding." There was no misunderstanding on my part! I was told by the sales representatives at the time of purchase that the vehicle came with a soft top. I understood it very clearly as I had been shopping for Broncos for a few months and most of them come with both tops. Randy also advised that the window sticker on the vehicle clearly outlines the features included. It should be noted that if you go to the dealership, the windows on the vehicles are tinted and you cannot see anything, including the price or options on the sticker, which is why the question was asked by me....2 x. There was no follow up call by the associate or manager as to what they would do to rectify the situation. Thru an online review he posted "We're sorry for any confusion this caused and understand your frustration. I'm working closely with our team to ensure that everyone is properly trained and can clearly explain vehicle features in the future." H OW DOES THAT HELP ME or RECTIFY THE SITUATION? I'm not sure if it is improper training or just pushing to sell a vehicle and telling the customer what they want to hear and NOT STANDING BY WHAT THEY SAID. What horrible customer service. I purchased a $60,000 vehicle from them and that is what I get??? Not an offer to provide a soft top or even split the cost? I will continue to post on every forum possible advising customers to be wary of shopping at Clement Ford as they do NOT stand by what they tell you when you're buying a vehicle.

My car was towed to Clement Ford on Nov. 6th 2024 after being struck by lightning. It us now June 3rd, 2025. I cannot get a definitive answer that the car can be fixed or not. Dealer blames insurance, insurance blames dealer. We are on 8 months, obviously it’s not being worked on a regular basis. My service rep has been nice, I don’t think she is getting support.

I made the mistake of purchasing a vehicle through Clement Ford. Before signing, I had them check the battery, as I always do when finalizing a deal. I was assured it was good, and promised that for 90 days they would cover such a little thing if it were to somehow go bad. Well, guess what? A month and a half later, I was stranded with a dead battery. I had it checked...it was a battery that did not give the recommended voltage, and it was bad! My sales person remembered me, and said it was no problem. So they put the battery in... And charged me over $300 dollars to do so! The sales manager said he wasn't worried about bad reviews, he'd just respond to them. Yes, so that is how business is done at Clement Ford.

Clement Ford Apr 18, 2025 Lgreco I made the mistake of purchasing a vehicle through Clement Ford. Before signing, I had them check the battery, as I always do when finalizing a deal. I was assured it was good, and promised that for 90 days they would cover such a little thing if it were to somehow go bad. Well, guess what? A month and a half later, I was stranded with a dead battery. I had it checked...it was a battery that did not give the recommended voltage, and it was bad! My sales person remembered me, and said it was no problem. So they put the battery in... And charged me over $300 dollars to do so! The sales manager said he wasn't worried about bad reviews, he'd just respond to them. Yes, so that is how business is done at Clement Ford.

Bought new 2024 Escape in Dec. drove it two times and the dash board went black. They have had it over 30 days to replace the dash board and repair a scratch on the back of the backseat and still haven’t gotten it back. They say car is drivable now but they haven’t fixed the seat which they assured they would fix. I had to fight for a loaner which they tell you up front they will give you.

Ron R. 1-28-2025 Took wife's 2017 Explorer to Clement Ford for recall in September 2024 for toe link recall. Jan. 2025 outside edges of rear tires are now bald. Tires were in good condition and only had 20,000 miles on them. Alignment was checked when tires were purchased and was in spec. Took the car to Firestone to have tires replaced and alignment checked. They showed that rear alignment was out on both sides of the rear. They replaced the tires but would not do an alignment because toe links that Ford replaced are not adjustable. I had all of the alignment results from when tires were put on in 2022 and when replacement tires were put on. Tech at Firestone doesn't think the car was aligned after links were replaced. Took the car into Clement Ford. After three weeks of getting the runaround, they refuse to do anything. Service manager (Jason Gross) would not even come out of his office to deal with me and made his employee that goes by E work with me. I had all the proof that the alignment was not done or done wrong. This has cost me $500.00 for two rear tires and I will now have to pay to get this fixed on my own. Lesson learned will never do any business with any Clement dealership or buy any new or used vehicle from Clement dealer. If you have a Ford Explorer do not take it in to get toe link recall done. The new links are not a good fix, and Ford will not stand behind their work. Clement Ford was paid by Ford to do this work correctly and did not do it. Ford's redesigned toe links are nonadjustable as the original links were and have slots in bolt holes to adjust. I am not the only Explorer owner having this problem after toe link recall. Do your own research.

This review is for Jason Gross service manager. I needed an engine replacement in my Ford edge due to coolant intrusion and after talking to Jason within a few days, he had ordered to parts. I brought the car in and a week later I picked it up and it’s been running great ever since then. Thank you again, Jason for all your help you made all the difference in the world, getting this done right and in a timely manner, thank you ! Jerry D.