Reviews
Quick and Easy
Ty was straightforward and professional. Shortly over an hour and I was out of there after an oil change and tire rotation. No complaints, and very convenient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick and easy
Car trouble is never what anyone wants to deal with around their busy lives. When my car wouldn’t start I was worried but it worked out to be an easy quick fix.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service Mazda
On the Mazda side.... Brandon E and John G were excellent..Professional and True to their word.... Pleasure ... Best, Mr. & Mrs. C. Herbert Jr. Thanks Again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience. Friendly staff
Nice location. Jaime valentine was a fabulous salesman, helpful, friendly and knowledgeable. Answered all of my questions and made me feel comfortable. They found the car I wanted and had it ready in a few days.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil change and service claim
Service tech was not knowledgeable about the service products that I purchase through the dealer. Gave me the run around with trying to place a service claim. In addition, I Was not notified that my job was completed
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for bringing this to my attention. I will be reviewing the details here and make sure your next experience is exceptional. Feel free to contact me directly if you need anything down the road. -Eugene Gallagher (Customer Care Manager) 203-288-7761 ext 307 / eugene@leepartyka.com
Outstanding Customer Service
I was extremely happy! Everyone was friendly, helpful and very accommodating. I have been a customer there for ten years and this is my fourth car with them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful service advisors/very high prices
Ty was my service advisor and he was extremely professional and helpful with all aspects of service including getting me a loaner vehicle. I would recommend everyone getting work done at Partyka to ask for Ty. I was not happy with the inflated prices but quality of work is great. I have an older impala and was not interested in spending more than the car is worth on repairs. Any repair work that I’ve had done at Partyka has been great. Just pricey
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Excellent to deal with
I was able to tell the salesman what I wanted and he got me exactly what I wanted without selling extra that I didn’t want.. there was little haggling over the price because a fair figure was agreed upon quickly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
It's the Customers Fault
We have purchased and leased 3 cars from Lee Partyka. The last being a 2018 Mazda CX5 lease. The problems started when the Dealer and Chase Financial exchange information related to a previous lease that resulted in a payoff of the wrong vehicle. Instead of working it out between themselves Dave Coppola and Joe Gallagi decided to make it our fault. They went so far as to send emails suggesting that we pay a substantial amount of money to make it right. Saying that it wasn't the dealers fault. After several email exchanges with Dave and a call with Joe the dealer said it was an issue with Chase and paid whatever needed to be paid to close out the vehicle return. Here's the result - we are now receiving calls from Chase saying our payment is delinquent and our credit has been impacted. We had a lengthy call with Chase several weeks ago and they committed to working with the dealer to resolve the issues and would call prior the 10/21 to let us know the status of the account. We never heard from them because they called the dealer and not us. We attempted to make a payment and for the 3rd time it was rejected. Then for the first time in our lives we received a collection call from Chase. The person on the phone had not take the time to read the notes in the file and wanted me to make a payment over the phone. It took me several minutes to get Chase to acknowledge the challenges and stop asking for payment. This has been very frustrating and embarrassing for us. I hope that something will come of this communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank for taking the time to share this. It sounds like a frustrating situation and I am sorry you experienced it. I think this has been resolved; however, if there is anything I can do to further ease your frustration please let me know. Your loyalty and your business is very important to us. -Eugene Gallagher (Customer Care Manager) 203-288-7761 ext 307 / eugene@leepartyka.com
Great experience at Partyka Chevy
I meet at the door by Shelby and she was very helpful and interested in what was needed today for my 2016 Chevy Cruze and I updated the entire time I was there about 1 hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair