Reviews
Service Manager was horrible... worse experience since I...
Service Manager was horrible... worse experience since I have been going in the past 15 years. I do think the mechanic and Ryan for their hardwork.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.
Samantha Wiles has great customer service skills.She was...
Samantha Wiles has great customer service skills.She was very knowledge about what was wrong with my jeep.Great person to have on your staff.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Valerie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Samantha met your expectations. Thank you again for choosing Plaza Chrysler Dodge Jeep Ram of Orangeburg, we look forward to having you as one of our valued customers for many more years to come!
Samantha is knowledgeable & friendly whenever I need an...
Samantha is knowledgeable & friendly whenever I need an appointment they’re great with accommodating me the dates & time I need. She will find any promotions or discounts
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that Samantha provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
The staff at Plaza Chrysler Dodge Jeep his fantastic my...
The staff at Plaza Chrysler Dodge Jeep his fantastic my vehicle was service right and on time and I definitely appreciation the fact that the washed my car after it was finished good job
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
oil and cabin air filter change
Oil change was flawless as usual. They showed me the cabin air filter prior to asking if I wanted to replace it. Choice was mine and the price was good. Felt the difference in my a/c immediately.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
as always great service
never disappointed. always great service. drop off and pick up always a breeze. i drop of my ram and they bring it to me when they are finished with the service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Plaza Chrysler Dodge Jeep Ram of Orangeburg!
During this time of Covid 19 there was no mask wearing...
During this time of Covid 19 there was no mask wearing of the employees only some of the customers and some social distancing .We were out at a reasonable time.I pray no one becomes a statistic.Also there Wasn't any hand sanitizer at the hand sanitizer station .
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I brought my car in for a for recall and it made it...
I brought my car in for a for recall and it made it worse. I also went in for a tire change and they replaced the wrong tire.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We're sorry that you didn't have a completely satisfying visit. We will have someone from our management team reach out to you to discuss. Thank you for your time, and hopefully we can get to the bottom of this.
Dodge Cares took my brand new Challenger here when it...
Dodge Cares took my brand new Challenger here when it left me on the side of the road For the second time in the 6 months/5000 mi I have owned it. While my car was in the care of this dealer, the cars race timers were all activated and run through multiple times. 1/4 mi, 1/8 mi, 0-60mph, and 0-100mph times were all recorded. These timers must be set manually. Additionally the air dam was damaged when I picked my car up. Dodge Cares opened a case and the dealer denied any responsibility so Dodge said they didnt care. This dealer is dishonest in their dealings and Dodge Cares truly doesnt care about their customers. I am exploring other avenues.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry that you had a less than satisfying experience. Even though your experience didn't live up to the standards we set for ourselves, we take all feedback very seriously and will be sure to share your comments with management.
Routine Oil Change and Tire Rotation
The experience was very good. The customer service was conducted in a very professional manner. I was kept informed of everything pertaining to my vehicle from start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon!