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The Audi Exchange St. Charles

(130 reviews)
Visit The Audi Exchange St. Charles
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (847) 513-9356 (847) 513-9356
Used (847) 999-4764 (847) 999-4764
Service (847) 268-2159 (847) 268-2159

Reviews

(130 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Audi Exchange St. Charles from DealerRater.

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Justin is always great!

Justin is always great! Amazing customer service and thorough explanations. Was in and out with no issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Collin, the service consultant, provided exceptional

Collin, the service consultant, provided exceptional service during my brake replacement, showing great knowledge and fulfilling my request with outstanding customer service. I will definitely come back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The Service team never disappoints.

The Service team never disappoints. Just had another excellent experience at Audi Exchange St. Charles. Professional, friendly, and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department was thorough in identifying the

The service department was thorough in identifying the issues with the car and taking the appropriate steps to remedy them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Audi Exchange in St.

Audi Exchange in St. Charles truly went above and beyond with their service! From their easy and intuitive mobile-friendly repair approval process to Ethan, the service manager, generously giving me his personal Apple charger cord when mine wasn’t working. This is the kind of business that values people, not just transactions or repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is a top notch dealership that clearly values its

This is a top notch dealership that clearly values its customers and makes them a priority.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Ethan was polite, efficient, and helpful.

Ethan was polite, efficient, and helpful. He did a great job. I would recommend Audi of st Charles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and friendly!

Great service and friendly! Efficient with my issue and resolved quickly. I called with a problem and they fixed it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful understanding a polite service taken up

Very helpful understanding a polite service taken up immediately without any delay and comfortable waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Job well done.

Job well done. As expected. Very friendly staff. Coffee was pretty good. Facilities are nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.