Reviews
Justin is always great!
Justin is always great! Amazing customer service and thorough explanations. Was in and out with no issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Collin, the service consultant, provided exceptional
Collin, the service consultant, provided exceptional service during my brake replacement, showing great knowledge and fulfilling my request with outstanding customer service. I will definitely come back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The Service team never disappoints.
The Service team never disappoints. Just had another excellent experience at Audi Exchange St. Charles. Professional, friendly, and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department was thorough in identifying the
The service department was thorough in identifying the issues with the car and taking the appropriate steps to remedy them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Audi Exchange in St.
Audi Exchange in St. Charles truly went above and beyond with their service! From their easy and intuitive mobile-friendly repair approval process to Ethan, the service manager, generously giving me his personal Apple charger cord when mine wasn’t working. This is the kind of business that values people, not just transactions or repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is a top notch dealership that clearly values its
This is a top notch dealership that clearly values its customers and makes them a priority.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ethan was polite, efficient, and helpful.
Ethan was polite, efficient, and helpful. He did a great job. I would recommend Audi of st Charles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and friendly!
Great service and friendly! Efficient with my issue and resolved quickly. I called with a problem and they fixed it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very helpful understanding a polite service taken up
Very helpful understanding a polite service taken up immediately without any delay and comfortable waiting area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Job well done.
Job well done. As expected. Very friendly staff. Coffee was pretty good. Facilities are nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair