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The Audi Exchange St. Charles

(136 reviews)
Visit The Audi Exchange St. Charles
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (847) 513-9356 (847) 513-9356
Used (847) 999-4764 (847) 999-4764
Service (847) 268-2159 (847) 268-2159

Reviews

(136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Audi Exchange St. Charles from DealerRater.

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Service was outstanding, Justyn was able to assist me

Service was outstanding, Justyn was able to assist me with the necessary services and packages.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything was great and fast.

Everything was great and fast. Very clean facility. Everybody's so nice in and out fast

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent experience!

Excellent experience! Justin and Ethan are always very helpful and thorough with all the service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful without being overbearing!

Very helpful without being overbearing! We really like our new car and would buy another from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ethan in service was great, answered all my questions and

Ethan in service was great, answered all my questions and addressed my concern with my SQ5. Though it was a very minor repair , he made sure to explain everything that was done, and provided an inspection to make sure the vehicle was safe for my wife and new born. Thanks again Ethan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

There was recall on my Q8.

There was recall on my Q8. They got me in right away, got me a nice loaner vehicle and fixed the issue- easy peasy! Everyone there was very knowledgeable, helpful and available!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Justin was absolutely great, very helpful, helped me set

Justin was absolutely great, very helpful, helped me set up my remote start. Also let me keep loaner for extra day due to a holiday party. First rate service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent user friendly service Quality friendly

Excellent user friendly service Quality friendly staff Impeccable products Knowledgeable competent and excellent communication Highly recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent all around service … very helpful and

Excellent all around service … very helpful and informative with the updates during your service with video and texts

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Audi Exchange and Justin specifically always make my

Audi Exchange and Justin specifically always make my experience first class. He is thoughtful, thorough, and explains the process clearly. They go above and beyond making owning an Audi amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.