Reviews
When my car started having problems, they quickly got me
When my car started having problems, they quickly got me in that same day, furnishing me with a car while mine was being looked at. Everything was done with quality and efficiency. I recommend them to anyone considering a Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience! We're delighted to hear that our team at Cavender Lexus of Lubbock was able to assist promptly and efficiently. We appreciate the recommendation and are here whenever you need us!
Simply outstanding experience and I would recommend this
Simply outstanding experience and I would recommend this dealership to anyone. Both sales and service are second to none!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, thank you for the glowing review! We're delighted to hear that both our sales and service teams at Cavender Lexus of Lubbock exceeded your expectations. We appreciate your recommendation!
Staff is very professional and thorough.
Staff is very professional and thorough. They took time to answer all of my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fredrick, it was our pleasure to assist you. Thank you from all of us here at Cavender Lexus of Lubbock!
Angel Davila and the welcoming service man were very
Angel Davila and the welcoming service man were very welcoming and professional Angel went above and beyond to explain the service that was going to be performed ⭐️⭐️⭐️⭐️⭐️⭐️
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Luna, we're delighted to hear that Angel and our team at Cavender Lexus of Lubbock provided such a welcoming experience. Thank you for the fantastic review!
Great customer service!
Great customer service! Thanks James! Friendly staff and so courteous! I really appreciated the video by the mechanic also!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sherri, we're delighted to hear that James and the team at Cavender Lexus of Lubbock provided you with great service. It's wonderful to know you appreciated the mechanic's video as well! Thanks for sharing your experience!
Excellent service and maintained updates on service
Excellent service and maintained updates on service status. Service personnel friendly and knowledgeable on vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Glenda, thank you for sharing your experience with us at Cavender Lexus of Lubbock! We're delighted to hear our team provided excellent service and kept you informed throughout the process. Safe travels!
Service dept is very informative and they are very
Service dept is very informative and they are very personable. Taylor is very personable and customer oriented.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kirk, we're delighted to hear that Taylor and our service department at Cavender Lexus of Lubbock provided you with such a positive experience. Thanks for sharing your feedback!
Vincent, my sales rep and the team at Cavender were very
Vincent, my sales rep and the team at Cavender were very helpful. They listened to what I wanted, worked with my budget. and helped me get an amazing car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to hear that Vincent and the team at Cavender Lexus of Lubbock provided such helpful service! It's great to know they listened and worked with your budget. Enjoy your amazing new car!
Helpful people who know the car business and want to get
Helpful people who know the car business and want to get you a great car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We can't thank you enough for the excellent review of Cavender Lexus of Lubbock, Gary!
Angel in the service dept was phenomenal!
Angel in the service dept was phenomenal! Her customer service is top notch! I came in for routine maintenance. I drove two hours to get to your location leaving my home at 4:30am. When I arrived on time, the gentleman who was supposed to help me was not there yet. Angel stepped right up and said, I'll take care of you so we can get your car in the shop quickly. She did not act like it was someone else's job and not her problem. I was grateful cause I was on a tight schedule. She was extremely knowledgeable about the recommended services for my vehicle. She explained everything well and did not pressure me to do the recommended 90,000 mile inspection. I did it based on her recommendation. She provided me a loaner car which was so helpful I could get something to eat and get some necessary shopping done. She kept me updated on the status of my car and what they found that needed more attention. Never pressuring me, just educating me. She answered all of my questions. Even those related to my interior upholstery. Your salesman said 'go online and look it up'. Not her, She made necessary calls to get me the answers I needed. Angel was extremely helpful. She has a great work ethic and you are lucky to have her and I am so thankful I encountered her today. She provided me with an Exceptional Experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tammy, we're delighted to hear about your exceptional experience with Angel at Cavender Lexus of Lubbock! It's wonderful that she went above and beyond to assist you during your visit. Thank you for making the drive and sharing such detailed feedback! We hope to see you next time!