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Cavender Lexus of Lubbock

(160 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:30pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cavender Lexus of Lubbock from DealerRater.

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They provided a loaner car and kept our car until it was

They provided a loaner car and kept our car until it was completely ready. Great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Patrick was easy to work with and knew the inventory that

Patrick was easy to work with and knew the inventory that met our needs and wants. It was the easiest experience I have had buying a new and used car. Ask for him when you go to the dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Valentine Ramirez was the best.

Valentine Ramirez was the best. I've always bought Toyota and I was nervous about this purchase. He was patient, helpful and very informative with me. He worked with me and I appreciate him for making my 1st Lexus purchase a great and reassuring purchase. I'm excited and love my new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The service team and advisor were very informative and

The service team and advisor were very informative and thorough with my vehicle. I appreciate the text messages with updates, videos and recommendations on needed repairs. It makes it very easy to understand what is happening and allows you to communicate with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service was outstanding.

Service was outstanding. My service agent kept me well informed. Great coffee as well. Car wasn’t really clean though.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Drove from Odessa to have my second oil change after

Drove from Odessa to have my second oil change after purchasing vehicle 1 year ago. I walked out with a $230 oil change bill because it was NEVER explained that the 2nd oil change was not done within the recommended mileage. What a scam!! Toyota can do the same oil change for 1/2 the price. Not happy!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Took my car in Monday morning because the tire light was

Took my car in Monday morning because the tire light was on. Even though I didn’t have an appointment, Raenee got me in quickly and had an answer before noon. The new tires weren’t immediately available, so she offered a loaner vehicle which was greatly appreciated. My car was returned to me nice and clean!! Raenee stayed in touch during the whole process. I highly recommend Lexus of Lubbock and if you need service - ask for Raenee!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The customer service along with the teams dedication to

The customer service along with the teams dedication to make the process fast and smooth to get me into my Mercedes was unmatched by others!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Trace Ward and everyone at Cavender Lexus worked with me

Trace Ward and everyone at Cavender Lexus worked with me and were very professional, making my car purchase a quick and pain-free experience. I appreciate their expertise and the way they handled everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The entire staff was so knowledgeable and professional !

The entire staff was so knowledgeable and professional ! Such a wonderful buying experience! Andrew and Joseph were phenomenal to work with! Cavender Lexus is top notch…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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