Reviews
They provided a loaner car and kept our car until it was
They provided a loaner car and kept our car until it was completely ready. Great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patrick was easy to work with and knew the inventory that
Patrick was easy to work with and knew the inventory that met our needs and wants. It was the easiest experience I have had buying a new and used car. Ask for him when you go to the dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Valentine Ramirez was the best.
Valentine Ramirez was the best. I've always bought Toyota and I was nervous about this purchase. He was patient, helpful and very informative with me. He worked with me and I appreciate him for making my 1st Lexus purchase a great and reassuring purchase. I'm excited and love my new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The service team and advisor were very informative and
The service team and advisor were very informative and thorough with my vehicle. I appreciate the text messages with updates, videos and recommendations on needed repairs. It makes it very easy to understand what is happening and allows you to communicate with them.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service was outstanding.
Service was outstanding. My service agent kept me well informed. Great coffee as well. Car wasn’t really clean though.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Drove from Odessa to have my second oil change after
Drove from Odessa to have my second oil change after purchasing vehicle 1 year ago. I walked out with a $230 oil change bill because it was NEVER explained that the 2nd oil change was not done within the recommended mileage. What a scam!! Toyota can do the same oil change for 1/2 the price. Not happy!!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Took my car in Monday morning because the tire light was
Took my car in Monday morning because the tire light was on. Even though I didn’t have an appointment, Raenee got me in quickly and had an answer before noon. The new tires weren’t immediately available, so she offered a loaner vehicle which was greatly appreciated. My car was returned to me nice and clean!! Raenee stayed in touch during the whole process. I highly recommend Lexus of Lubbock and if you need service - ask for Raenee!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The customer service along with the teams dedication to
The customer service along with the teams dedication to make the process fast and smooth to get me into my Mercedes was unmatched by others!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Trace Ward and everyone at Cavender Lexus worked with me
Trace Ward and everyone at Cavender Lexus worked with me and were very professional, making my car purchase a quick and pain-free experience. I appreciate their expertise and the way they handled everything!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The entire staff was so knowledgeable and professional !
The entire staff was so knowledgeable and professional ! Such a wonderful buying experience! Andrew and Joseph were phenomenal to work with! Cavender Lexus is top notch…
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
