Reviews
Write a reviewService / Warranty Repair
I would have appreciated better updates on the status of the repair. I expected calls on Thursday and then on Friday which never happen. I finally called on Saturday and found out the car was finally ready. Tiffany was great.....the communications went down hill to whoever was covering for her at the end of the week
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
10 Stars **********
As usual Critz BMW did a fantastic service job. Although my BMW convertible is 6yrs old, it needed a new battery. The only disappointing factor is that Critz BMW does not offer a Car or Ride Service from Savannah to Richmond Hill, GA :(
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service for my 2015 320i
Very very satisfied customer five stars across-the-board!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Very Satisfied, Tiffany is prompt and professional. So was the service crew on the day of service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Review
Difficult getting through to Service associates to make an appointment.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kaye holland
Joe was super nice and kept me informed of every aspect of my repair! Loves that he recognizes me right away, and calls me by name. Love the guys at Critz and how well they take care of you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
the best or nothing
the best or nothing, excellent people, amenities, and of course excellent services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Writer
Tiffany was the service writer. She was very attentive and covered all the bases. She was informative knowledgeable and courteous. I is obvious customer care is a priority at Critz.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Repair service
I was seen as I arrive and was given loaner. when I returned all but one problem was complete except one thing a part had to be order for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2016 X4
I took the 2013 X3 for the repair. While I was waiting, I saw a new 2016 X4 and I like it and I bought it. The salesman Jim Kowalchuk was just great helping me with everything. I and my wife normally deal with Jim and I would recommend him to everybody who is looking to buy a new or a used BMW.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase