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Critz Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (305 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (305 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I just recently purchased a 328xi.

I just recently purchased a BMW 328xi from Critz BMW. The sales consultant Ziggy was very knowledgeable and made the sale quite easy. I have used their service department for the last year and this was a big reason I chose Critz to get my BMW .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome Experience!!!!

Like the title states, my experience at Critz BMW was truly awesome. Lisa Leach is the greatest, nothing but high quality service all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Purchase

I just recently purchased my fourth E350, (2016 E350) and this buying and delivery experience was really outstanding. My sales agent was Fiorella Truslow and she made sure everything I wanted was available and correct on the purchase order. She kept me informed of the car's progress through the entire build and delivery process. On the day I took delivery, the signing paperwork was ready and the process was smooth and quick. After signing the paperwork I was introduced to Faisal Johnson, the consierge, who transferred all the MBrace and Srius accounts over to the new car. This was a very welcome and helpful service. I and Fasial then spent a great deal of time in the car going through a familiarization of all the new features. From start to finish this was an outstanding buying and delivery experience. The entire delivery day was well planned out and executed. Thanks to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First Experience

Just purchased my first Mercedes from Critz. Everyone with whom I came in contact was extremely well trained and competent. Never thought of auto dealer personnel as endearing till now.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase of 2015 CLA with AMG Package

My purchase was an excellent experience. Dealt directly with the Sales Manager by phone and within two hours, we agreed on price of new vehicle and sale of my tradin. Picked up car next day, was in/ out within two hours. Second purchase at Critz Mercedes and both experiences were great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Routine Maintenance: Oil change

Not only did I get a prompt oil change but they toped-off my fluids, vacuumed and washed my car. Top notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Top Notch

As always, Critz service was superb! I'm always treated well at Critz!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service at Critz Benz

Just wanted to acknowledge Tiffany Frost-Small for her outstanding customer service as always she makes you feel like your worth a million dollars even though I'm no where near that in life just yet she is an asset to Critz Benz make sure to ask for her as your service writer she goes over & beyond....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Routine maintenance

I have always had the best of experiences at Critz

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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new to town

My service advisor was very informative and helpful. Although I had to buy 4 new tires, he beat the local tire store price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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