Reviews
Write a reviewI just recently purchased a 328xi.
I just recently purchased a BMW 328xi from Critz BMW. The sales consultant Ziggy was very knowledgeable and made the sale quite easy. I have used their service department for the last year and this was a big reason I chose Critz to get my BMW .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome Experience!!!!
Like the title states, my experience at Critz BMW was truly awesome. Lisa Leach is the greatest, nothing but high quality service all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Purchase
I just recently purchased my fourth E350, (2016 E350) and this buying and delivery experience was really outstanding. My sales agent was Fiorella Truslow and she made sure everything I wanted was available and correct on the purchase order. She kept me informed of the car's progress through the entire build and delivery process. On the day I took delivery, the signing paperwork was ready and the process was smooth and quick. After signing the paperwork I was introduced to Faisal Johnson, the consierge, who transferred all the MBrace and Srius accounts over to the new car. This was a very welcome and helpful service. I and Fasial then spent a great deal of time in the car going through a familiarization of all the new features. From start to finish this was an outstanding buying and delivery experience. The entire delivery day was well planned out and executed. Thanks to all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First Experience
Just purchased my first Mercedes from Critz. Everyone with whom I came in contact was extremely well trained and competent. Never thought of auto dealer personnel as endearing till now.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchase of 2015 CLA with AMG Package
My purchase was an excellent experience. Dealt directly with the Sales Manager by phone and within two hours, we agreed on price of new vehicle and sale of my tradin. Picked up car next day, was in/ out within two hours. Second purchase at Critz Mercedes and both experiences were great!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Routine Maintenance: Oil change
Not only did I get a prompt oil change but they toped-off my fluids, vacuumed and washed my car. Top notch!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Top Notch
As always, Critz service was superb! I'm always treated well at Critz!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service at Critz Benz
Just wanted to acknowledge Tiffany Frost-Small for her outstanding customer service as always she makes you feel like your worth a million dollars even though I'm no where near that in life just yet she is an asset to Critz Benz make sure to ask for her as your service writer she goes over & beyond....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Routine maintenance
I have always had the best of experiences at Critz
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
new to town
My service advisor was very informative and helpful. Although I had to buy 4 new tires, he beat the local tire store price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase