Reviews
Write a reviewThis should go to MB, not BMW
All positive. Tiffany is very competent and excellent at her service job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Taraus Wilson
Salesman, Mike was awesome. By far the best automobile purchase experience we have had in 15yrs. No hassle just met the need in a timely manner with no hangups.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service Excellence
I have been taking my Buick vehicles to Critz for service and repairs for the last 15 years. They have always performed quality service and repairs each time. The cost has been comparable to non dealership shops. I wood recommend Critz for service on your Buick or GMC product.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
service
Great place for service. I have been here a few times now and they are always great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great world class service
Had my 06 e class towed in to Atlanta they said it would be about 3500 to fix and could have other issues, called and had towed to Critz they called me the day after to let me know it needed a gateway module and that this was a common issue so this 500.00 repair would be all I needed thanks for being honest
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good service
The only problem I had was, two leaks were found by your maintenance team. But when returning home the locations were cleaned up and no leaks were found. The oil and power steering fluid that was on them was fresh when cleaned. No leaks were found after driving and the next day no oil stains on the drive way. I believe this is a quality assurance issue. Almost like the person filling the fluids was not the person that did the inspection and they didn't talk to each other.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service and sales for 30 years
I've been buying BMWs at Critz for 30 years because of their excellent service. In fact, I drive 70 miles to do business with Critz. Their service department is just superb.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New car buying experiennce
Not really happy wth the sales manager. He was an hour late for our final appointment, and we certainly were not happy wth his attitude. Not so sure our business was appreciated. I have recommended Critz many times to friends thru the years. We have had a Mercedes since the 70's. We dealt with Richard many times and was very happy, but this experience was not the same.
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brake service
Brake service took two and a half days. All calls to get updates were not answered. A recording left was not returned. Work was good but took way to long.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best service I have ever experienced
Totally enjoy the service every time I take any of my cars.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase