Matthews Kia of Blakely

Very satisfied with the dealership and the sales person Tim Vail! I have sa slow leak in my rear tire and I have permission to bring car back in to have the leak repaired

This Service Center is inviting, clean and quiet. You can relax, read, socialize or snooze. All's good!!

Amy was well-informed and had great product knowledge. She took a lot of time explaining the hideous electronic junk in this car. She did her job in an efficient manner and was very professional. However, I was there for 3 hours, which is ridiculous because I wasn't applying for financing. I think they keep you waiting around a long time to make you tired so the sales manager can sell you the expensive warranty. This wasn't my first rodeo and I didn't buy it, but I did resent taking up that much of my time. It was unnecessary and tiresome. I don't know who the people are on the list after Amy, but the car was clean, gassed-up, and ready to go.

Everything went smooth. The staff was terrific. I enjoyed the coffee and snacks. Thank you!

Very clean and respectful. Knowledgeable and informative. Service could be faster. That would be a lot better.

The facility is pleasant and very clean a d comfortable. The personal are friendly and very accommodating,

Unsolved 2015 Kia Optima service appointments. Seems not a matter of the service department. Employees not being willing, however not allowed to take the necessary diagnostic steps for resolving My cars complete audio radio system failure. It seems that checking the amp function is not allowed, while It could in fact in fact be the root of the problem?. I am by no means a professional in this line of employment however, I had hoped and trusted Matthews Kia to follow a process of elimination approach would be considered and executed in this diagnostic dilemma. In conclusion, this was not the case sadly. Not being able to sync your phone to your car is a very dangerous safety matter. I had hoped this would have also been considered in the urgency in diagnosing and correcting my car stereo and sound system failing. My second failed diagnostic appointment Once again, I believe it is not the fault of the automotive service department. Everyone seemed dedicated to their positions. However, in this economy when you're having a car malfunction issue and you drive an hour and 15 minutes each way to a dealer you trust and are sent away after an hour of a failed diagnosis. I was still charged for an hour of service at 150. Some odd dollars plus tax 167 out the door ,plus the gas money and my time taken from work and family. It is my honest opinion that customers should not be charged for a failure to diagnose their problem.

love the free snacks. good service. easy to get appointment. have a great day everyone.

Matthews was a pleasure to deal with. No pressure sales by Dylan. Everything was explained perfectly.

The service department went above and beyond on servicing a vehicle for a customer who lives out of state! I wanted a simple oil change and forgot about the emissions campaign for my Carnival. I was shocked when John came up to me and told me they had time to do it so they did! Very unexpected. They also washed the car too which is something the dealer I use in New Hampshire doesn't do. Very satisfied!