Reviews
My appointment went well and Lamont was very helpful the
My appointment went well and Lamont was very helpful the time it took was very reasonable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your five-star experience with Lamont and the Toyota of Ann Arbor team! We look forward to serving you next time.
Jon was great from the start through the finish.
Jon was great from the start through the finish. Very low pressure, but still very readily available for questions and concerns. Seemed very honest and committed to his work and customers. Ask for Jon !!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, we're delighted to hear that Jon provided you with such a positive experience at Toyota of Ann Arbor. Thank you for recommending him and sharing your feedback!
Disappointed with unnecessary and excessive service
Disappointed with unnecessary and excessive service charges. I brought in my 2-year-old Toyota Sienna expecting a routine service — oil change and tire rotation, as per Toyota’s factory maintenance schedule. Instead, I was charged $850 for multiple dealership-recommended services that were not required by Toyota at this mileage. I’ve regularly serviced my vehicle here, but this visit left me questioning their practices and customer focus. It’s disheartening that a loyal customer is upsold services without a clear explanation or proper alignment with the manufacturer’s guidelines. Be cautious — ask for a breakdown and confirm what’s actually required by Toyota before approving any work. Based on this experience, I do not recommend this dealership for servicing.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Krishn, I'm sorry to hear about your experience with the service charges. I'd like to discuss this further and address any concerns you have; please feel free to reach out at your convenience. Thank you, David Clay - Service Manager - 734-997-7600 Ext 256
Great service Jacob been always nice and helpful thank
Great service Jacob been always nice and helpful thank you Jacob and thank you toyota dealer ann arbor MI I appreciate u guys
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that Jacob provided you with great service at Toyota of Ann Arbor! Thank you for your kind words and support. We appreciate having customers like you!
Efficient but no internet access which i was trying to
Efficient but no internet access which i was trying to get some work done on laptop. Went to parts desk to get touch up paint. He could not locate vin number to order. Initially thought service has not inputed but went back 3 times. He could have walked out to get vin number. No extra effort to help customer?? Brought 2 toyotas car in for aervice on same day yesterday but different person each time. The old days where personalized and saw same person are gone felt more assembly like than in past. Trend of future they seemed stressed. Never got the touch up paint!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us. We're glad to hear that the service was efficient, but we're sorry about the inconvenience regarding internet access and touch-up paint at Toyota of Ann Arbor. We appreciate your input on how we can improve our customer experience and will address these concerns with our team. Please feel free to reach out if there's anything else we can do for you!
My Advisor, Jennifer was great and communicated all the
My Advisor, Jennifer was great and communicated all the information very well. She made sure all my concerns were addressed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deb, we're delighted to hear that Jennifer provided you with excellent service at Toyota of Ann Arbor. Thank you for sharing your experience!
Great service from Toyota of Ann Arbor!
Great service from Toyota of Ann Arbor! Had maintenance done and new tires installed yesterday…. Very courteous, friendly, and transparent dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joel, we're delighted to hear you had a positive experience with our team at Toyota of Ann Arbor! Thanks for the kind words and support. Safe travels from all of us!
Lamont was professional and clearly explained everything
Lamont was professional and clearly explained everything he was planning to do to my car. He was very friendly and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're delighted to hear that Lamont provided professional and clear service at Toyota of Ann Arbor. We appreciate your feedback and look forward to assisting you again in the future!
I really enjoyed interacting with Lamont.
I really enjoyed interacting with Lamont. He is friendly, knowledgeable, courteous, thorough, and an excellent representative for the service department and thus the dealership in general. He deserves 5 stars for sure.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, we're delighted to hear that Lamont provided you with such a positive experience at Toyota of Ann Arbor. Your feedback means a lot to us and we'll be sure to share your kind words with him!
Lamont did a great job communicating what was going on
Lamont did a great job communicating what was going on with my car. He showed me an inspection video. He also made sure the car was washed after the repair. He was very personable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're delighted to hear that Lamont provided excellent communication and service at Toyota of Ann Arbor. We appreciate your feedback and look forward to serving you again in the future!