Reviews
Write a reviewBeyond exceptional
Such a great and friendly atmosphere. The people there are truly looking out for the buyers best interest. There was no extra motive except to help us find our dream vehicle at the best price possible! Amazing customer service, super friendly, knowledgeable and overall the best dealership either my wife or I have ever been to!! If I could give them a better review or rating we would. Spectacular!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hey Travis and Alex, Sounds like you had a quality experience from start to finish, which makes us very happy. Thank you for taking the time to write a spectacular review! We are very happy to hear Gabe and Mike went above and beyond to assist both of you with a high level of customer service throughout the process. Congratulations on your dream car! We look forward to taking care of all of your auto needs in the future!
Always comes through!
I am a car guy, and I go through a lot of cars... I’ve bought 4 cars now through Gabe, he always gets me the best price, on the vehicle I want. The experience of buying a vehicle can be frustrating or exhausting, but find the opposite to be true working with Gabe. I will forever work with Gabe for my vehicle purchases. Well done!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We share your enthusiasm, Chris. Gabe will be happy to hear that you are satisfied, yet again. We look forward to your next visit.
Very Kind and Efficient
When I got there they said there was a bay down and I would have to wait an hour before getting in. The place was so comfortable that the time waiting didn't even seem like an hour. Shelby talked to me on the phone to explain my free visits included with our purchase, and I was fortunate enough to deal with her at the dealership. She was so sweet and explained everything so professionally. Everyone there was very nice and helpful. My experience was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rennie, thank you for sharing your great experience. We appreciate you letting us know that you enjoy our facility, as well as, your patience while we repaired our bay. You can always count on our availability to help you, even management. Have a nice evening and visit again soon.
Not overcharged -
I needed some software checked on my Grand Cherokee and thought I would have to pay about $270. for the work. Turned out that I didn't need any work, and they wouldn't charge me for checking. Yippee! Always the very best service peeps - for almost twenty years. One of the main reasons I continue to be a customer of Pollard.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience! We appreciate your loyalty and look forward to seeing you again!
Excellent Service
Gabe provided personalized customer service without any pressure to buy. The selection of jeeps on the lot allowed us to find what we wanted without settling. The finance department was quick and helpful. Overall excellent service- would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, Thank you so much for sharing your great review with us! We can't wait to share your compliments with Gabe and our team. We hope to see you again!
Great experience!
I bought a jeep that had a few issues and they took care of them in a timely manner and did a great job! Everyone was very helpful and nice. I felt like they really cared about my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! Congratulations on your Jeep! We are always here for you if you need anything else!
Fast and efficient check in for service from Cecilia
I appreciate good customer service and it is getting harder and harder to get it now days. And I have received it the last three times I have dealt with Pollard. Either buying my new Jeep Trailhawk for having it serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We want all of our guests to share your sentiments, Meg. It is one of our main goals. Congratulations on your new Trailhawk. We look forward to seeing you again. Have a great day.
Service
I worked with Mike to have my issue resolved. Very good service. I would recommend Pollard Jeep for maintenance and service. Mike Guida was very responsive and helpful.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Anona, thank you for letting us know that Mike and the team could resolve your issues. We are always here to help take care of your vehicle. We look forward to seeing you again.
Lease of new Jeep Cherokee Trailhawk
Recently I turned in a 2016 Jeep Cherokee after completion of a 3 year lease. I was impressed with the trouble free performance and great service from Pollard. My decision to once again do a 3 year lease on a 2019 Jeep Cherokee was based on the great experience of the last 3 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bill, thank you for sharing your leasing experience. We appreciate your business and look forward to building a lasting relationship. Have a great day and visit again soon.
Good but confusing
My salesman was very young. But very nice. I was looking for a new car, and he showed me a 2018 so I was very confused at first as to why the car had mileage. I later learned they used it to pick up parts. He didn't have business cards and neither did the F&I manager which I thought was strange. When I picked up the car, I opened the center console and found melted chocolate, some used tissues and a granola bar. They obviously didn't check the interior before handing it over to me. The F&I manager put the wrong address and had to redo paperwork, then forgot to add my downpayment, so more changes. I asked about service ratings and neither of them knew what the ratings were. Everyone was super nice, but it lacked professionalism.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi Kris, Thank you for your feedback. Although we are happy to know that your sales representative was friendly, I am concerned to learn that you were disappointed with some aspects of your visit. I would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to me at 303-447-8187. I appreciate your time. Best, Dave Denu General Sales Manager Pollard Jeep of Boulder 303-447-8187