Reviews
Good low pressure salesman
Good clean place. Friendly staff very professional and courtesy. Very good used car lot with low mileage cars. Willing to work with you on the deal.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Bear, we appreciate you taking the time to leave us this feedback.
Dealership is great, Buick less so.
The dealer is great, but I'm very disappointed in my Buick. I have had so many issues that reflect poor quality, that I will definitely not purchase another Buick. I wish Buick sent me as many surveys about my Buick that I get about the dealership. VERY disappointed with the Buick.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Allan, we are sorry to hear you are not completely satisfied with your Buick. If there is anything we can do to help, please reach out to Savannah at (919)388-4129.
19 Acadia oil change and state inspection
Very professional yet friendly staff. Had an appointment and was given an estimated time for completion and they were finished about estimated time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Larry Leonard Harville, we're glad to hear you enjoyed your visit.
Hendrick Service
Excellent service experience. Greg provides great detail of what was causing the check engine light and what the repair would be as well as the cost of repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vic Tex, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Cadillac Cary.
No customer service
Had 10 people call me to sell me a car. Once I purchased the vehicle I could not get any customer service to help with our post purchase needs. Called and emailed multiple times with NO RESPONSE.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Savannah at (919)388-4129. We look forward to hearing from you soon.
Bad service experience
I brought my truck in for a recall and asked them to check the brakes (since it was a call related to the brakes), they called me and asked me if I wanted to do the brakes and I replied, no just the recall. When I came to pick up the truck they charged me for a diagnostic fee. I did not sign anything saying I would pay for that service. I would appreciate very much if you could refund me the fee and train your staff better so the customer doesn't have any unpleasant surprises. Thank you.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Luciano, thank you for taking the time to leave of review of your experience at Hendrick Cadillac Cary. Our service manager tried to reach you to discuss this further. At your convenience, please call Jamie at 919-380-6053. Thanks!
New car
Excellent sales experience, salesman did a great job and was well prepared
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Britt Liggins, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Cadillac Cary.
Owner
Great customer service, before ,during and after the purchase. Tommy, Mike and Paul are all very professional and dedicated to find and deliver exactly what the customer is looking for. We will recommend and return for future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Larry Cooper, thank you for your kind words and this wonderful review!
Latest service experience
4th time trying to fix screen malfunction. Not happy about that but service experience was much improved. Loaner car in excellent condition. Communication on status was timely and complete. Hopefully issue will be resolved.
- Customer service 4.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service at Hendrick
New Salesman when I purchased car and after purchasing 4 cars there in the past 12 years I would have thought the Manager would have made sure I had a salesman with more experience however the young man who was the salesman who very nice. I think when you have a repeat customer the dealer must step up to the plate and offer more
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase