Jaguar Houston North

Phillip is a horrible inconsistence, nonchalant, lying customer service representative. No communication and do not return calls. I will never go back.

Brought my 2020 XF in for a yearly service check up and had a problem with the Jaguar app for my vehicle. Alex Nasledov took the time to help me solve my log in problem. Brittany Stevenson was very helpful with locating Alex and explaining the problem I was having. Everyone at Jaguar Land Rover Houston North has been so professional and courteous, it makes me feel like I made the right choice when I decided to purchase a new car.

Beware of this dealership, don’t be a victim they’re foolish you and try to get your money out of your pocket as much i they can. They’re even quoted and selling you a different vehicle and and handed you a different one it’s happened to me, and also They handled you a cheaper value of key that not belong to yours vehicle. Also when you purchased the phantom footprint and the dealer services , they aren’t refund it to you when you’re not using it even less then a month when I found out they handled the wrong vehicle difference. Also they’re not responsible to get their jobs done for my license plate since I purchased from July.

The problems diagnosed were explained in a professional manner and recommendations given regarding service options. The work was carried out in a timely manner and all the problems resolved.

Alvaro at Jaguar North is the best! He is always on top of everything. I never have a problem when I go to him. Thank you

On December 31, 2019, I purchased a pre-owned diesel vehicle from Jaguar Land Rover North Houston dealership located at 18205 Interstate 45 N, Houston, Texas 77090. A couple of days later, the check engine light came on. I returned it to the dealership on January 7, 2020 to address the issue. The issue persisted after several attempts to fix it, the problem got worse because the vehicle started severely overheating. In the meantime, I discovered that on January 2, 2020, the Jaguar Land Rover North Houston dealership had used a different vehicle(s) to pass the state inspection (to obtain the tags) at its dealership twice for the vehicle I purchased while the vehicle was NOT at the dealership; it was still in my possession: 1. The first vehicle state inspection was performed on 1/2/2020 between 12:40 pm and 12:45 pm for “emission” using a different vehicle that passed, with flying colors, for the vehicle I purchased as a gasoline vehicle while it is diesel (the vehicle I purchased was NOT at the dealership at the time of the inspection, it was in my possession). 2. The second vehicle state inspection was performed right after on 1/2/2020 between 12:46 pm and 12:48 pm for “safety” using a different vehicle that also passed for the vehicle I purchased as a diesel which the vehicle I purchases is (the vehicle I purchased was NOT at the dealership at the time of the inspection, it was in my possession). It appears that the check engine light was deliberately reset prior to the sell. Otherwise, why would Jaguar Land Rover North Houston dealership use another(s) vehicle(s) the pass the state inspection of my vehicle while it wasn’t at the dealership? When I made the general manager aware of the fraud, he brushed it off.

Have always taken my Jag here for service. Al is fabulous. Can depend on his judgment about needed repairs. Loaner car is always ready if needed.

Purchased a Jaguar XF Diesel from Jaguar North Houston. I love vthe car and the dealer made buying easy. I have never owned a Jag or a diesel. I am pleased with the car. I would recommend the dealer.

Excellent services received from inception of my purchase and trade-in experience at this Dealership. Totally attributed to the professionalism, confidence, non-pushy staff from the Receptionist (Ms. Sarah) , the Master Sales Consultant/Guild Member (Mr. Alex Nasledov) and the Finance Director (Frank Pecka) resulting as an indelible reminder that when I am ready for another purchase/trade-in, I will most certainly return to them for my next vehicle purchase venture.

We had a great buying experience with this dealer. The sales and finance representatives were wonderful - friendly, professional, thorough, and relaxed. I recommend this dealer.