Reviews
Write a reviewWhat a GREAT DEALERSHIP !!!
This has got to be the best dealership that I have ever dealt with, in both sales and service. The Service Manager, Service Writer, and all the other service personnel that I deal with are helpful, friendly, and truly caring!. It's great when the dealership remembers your name when you walk through the door and greets you with a smile. There repair work is superb, and their service technicians always treat your vehicle with respect! They listen to your complaint, and fix it. Try finding another dealership you can make these statements about!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Warranty issue
The first time we brought the car in they said there was nothing wrong with it but it still didn't seem right so we took it back and another person looked at it and found the problem immediately. They ordered the replacement part and it was fixed within three days.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
I had the best time of ever getting a car, enjoyed it totally.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy People! Great Experience!
Sean Phillips was very helpful in making me feel comfortable with a car selection. I have had a van for nearly 20 years,so I was a little scared to go to a car. Did a follow up phone call after my purchase to make sure I was satisfied. I appreciated that.Thanks Sean and Kemnas ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vehicle purchase
Sean Phillips is a great salesperson and believes in customer satisfaction.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Services
I have really enjoyed the visits to Kemnas. When I first purchased my Cruze, Sean was very helpful and patient while I was making my decision. When I had problems with my car in Cedar Rapids, Sean and the service team were keeping tabs on what was going on and making sure the problems were getting taken care of properly. I am very appreciative that although I am miles away, they were still trying to help me. The staff at Kemnas makes you feel very important and they make sure that by the end of your visit with them, you are fully satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
#1 service
Kemna's does everything they can to make you comfortable while you wait, they have fresh cookies, coffee, sodas. They keep you informed of your expected wait time. They know you by name.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great buying experience!
This is the 4th vehicle I have purchased from Kemna's. I've always been extremely happy with them, both in the sales and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Friendly Service!
I had an appointment for an oil change and was greeted very promptly by Cory and his staff; all were very courteous and friendly. The amount of time the service took was less time than I anticipated. Great place, would highly recommend Kemna Auto Group!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great people produce great services.
Sean Phillips is very accommodating and will to go to the end of the earth to find what you are looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase