Reviews
Write a reviewNew Volvo Leases
Recently leased two Volvo’s . Tony and Mark were helpful and made the leasing process easy. I’ve already referred a friend
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service of 2015 volvo after a rear-ender
I experienced a nice job and nice people. The repairs were made well. The communications were good. I would go back if I had to.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Diana Keating Marketing Director Quantrell Auto Group 859.266.2161
Great customer care
The use of a courtesy car was above and beyond, since our repairs were necessary due to accident and not mechanical breakdown.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Diana Keating Marketing Director Quantrell Auto Group 859.266.2161
Quick and pleasant
The customer service was friendly, and they quickly took care of the concern. Prompt and pleasant! They updated me with any changes so there were no surprises at the register. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Diana Keating Marketing Director Quantrell Auto Group 859.266.2161
Great service.
I was able to get the repairs to my car done while I was on vacation and it was ready when I got back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Hal. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great service and team
Appreciated Tony and mark being patient with us and honest throughout the deal. Tony was always very responsive and eager to answer our questions and make the process as easy as possible for us
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great experience with buying car
Very courteous and knowledgeable staff. Tony made the car buying experience a smooth and uncomplicated experience. Tony made me feel like a friend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback, Jacqueline. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Beth Pickrell | Marketing Director | bpickrell@quantrell.org
My entire experience was wonderful.
Your staff is extremely friendly and efficient. I have no complaints whatsoever. The facility is well organized and extremely clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Martha. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Perfect car. Excellent experience.
Friendly, knowledgeable staff, no pressure. The Volvo quality sells itself without pressure. Every step of process was stress free. We love our car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great service
Everyone was friendly and very helpful. They took their time and made sure we had what we needed. Salesman was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact or visit us if you need anything else. Beth Pickrell | Marketing Director | bpickrell@quantrell.org