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Serra Champaign

(210 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra Champaign from DealerRater.

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Great to deal with!!!

Jonathan was really laid back. He answered all of my questions and let me make my own decisions instead of other salesmen that tend to push things you don’t need or want. I would buy from him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the 5 Star review! Jonathan is one of our very best!

Friendly staff

Excellent service!!! Very friendly staff and very knowledgeable, made our purchasing experience so easy. I will definitely be coming back. I was very impressed with all the inventory available!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I bought a 2010 BMW 328i

Quincy Rice and Robert Seiler were both great in assisting me in this process. They answered all my questions thoroughly and were patient. Both of them made the process extremely easy. I really enjoyed working with the both of them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for recognizing the team! We truly appreciate your business!

Treat people they way they should be treated

Everyone I come around to the dealership I am always welcome as if I am family. Everyone here is great! I had the chance to work with Jason and Ben!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Very kind of you to take the time to give us a 5 Star review! We truly appreciate your business--it really means the world to all our employees and our families!

Awesome Car Place

We just bought two cars in same day. our salesman was Jonathan Kerr. He is so great and knowledgeable and really just went above and beyond for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for recognizing the team! we have a solid crew that believes if we "aim for perfection, we can achieve excellence".

Quincy was the man

Quincy was the man. He was super helpful and made the experience exceptional. I highly recommend calling this dealership and requesting him to help you find a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Great to hear! Thank you for your business!

Fast and easy purchase

I wasn’t expecting to make a purchase since it was my first visit, but Jason did a wonderful job of figuring out the best choice for me. Very happy with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jason Bell really knows how to make the car buying experience fast, fun and friendly!

Excellent customer service

They were very helpful with helping me get approved for new car. It was exactly what i was looking for and it had extras that i wasn't expecting. Quincy is very helpful and was very friendly i would recommend him to anybody looking for a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Your business is so important to us, thank you! If you really want to compliment the staff please give them all “10’s and Yes’s” on the manufacturers survey. Every “perfect 100% score” gives them a small bonus, and real recognition with the manufacturer. Thanks!

Easy to get a great car

We enjoyed our search for just the right car to replace our dearly-loved Honda Odyssey we had used to the max over the past 15 years. Jonathan helped us find a great replacement for this phase of our lives. No pressure. He took an interest in our needs and was patient with us as we went to another dealer just to make sure we had the car we wanted. But we returned!! We are so thankful we found just the right car for us at a great price!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the recognition! We truly appreciate your business!

Great time

No hassle, easy process to get a used car. Was in and out relatively quick which made it painless and effortless overall. Would go again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for the recognition! We truly appreciate your business!