Serra Champaign

I recently purchased a 2022 Honda CR-V from Serra Honda, and overall I can confidently say it was worth the experience. This was actually my first time buying a car from a dealership, so it was a big decision for me. I drove about an hour and a half to get there because they offered me an honest deal and a fair price, and I’m really glad I made the trip. Steve was very kind, professional, and made the entire process smooth and straightforward. A few days after the purchase, I noticed condensation forming inside one of the headlights. I reported it almost immediately, but unfortunately there was a delay in follow-up, which was frustrating at the time. As the issue persisted, I eventually had it inspected and was told it was a factory seal defect. However, this is where I really want to highlight the dealership. Once management got involved, they stepped in, took ownership of the situation, and made things right. They replaced the headlight at no cost to me and handled everything professionally. On top of that, they even returned the car washed, which I really appreciated. Things don’t always go perfectly, but what matters is how a business responds when something goes wrong. In my case, Serra Honda stood behind their customer and resolved the issue fairly. Overall, I’m very satisfied with how everything turned out, and I would definitely recommend them, especially for anyone willing to make the drive for a good deal, honest pricing, and solid customer service.

Honda Serra is no longer a dealership I can trust. I brought my vehicle in for an inconsistent door issue and was charged $180 for a diagnosis that took over 2 hours. Unfortunately, the issue was misdiagnosed, and I was then told it would cost an additional $441 to actually fix the problem. When I raised concern about paying for an incorrect diagnosis, I was told they were simply following a process required by Honda. That doesn’t change the fact that I paid $180 for a diagnosis that did not resolve—or even correctly identify—the issue. I was able to fix the issue in 5 minutes, after searching for similar issues on the Honda Reddit page. If you're in Champaign and need a reliable diagnosis, I would recommend going elsewhere.

I needed a new reliable vehicle immediately! I didn’t know where to look this was my first time buying a car in over 10 years! I was driving through car lots in the middle of a freezing cold day! Most people will be inside warm.. I went over to the Serra Champaign car lot and I was just driving around in my car as it was very cold and windy outside. I was interested in vehicles they had on there lot.. I wanted to test drive cars but didn’t know when it would be a good day with Illinois weather plus an already busy work schedule. I see someone waving and full of energy!!! The car salesman introduced himself and also gave a quick background of why he is interested in his career and just overall the want to help people! If anyone is looking for someone that is passionate about what they do and assisting someone to find their dream car! Please speak with Yemi the Englishman!!He was amazing through the ENTIRE process. He set up the appointment and sent me information about the car I was interested in! He was very patient, did not rush! Gave great advice and was very knowledgeable with every question that was thrown at him! We test drove vehicles and was informed of the background on each vehicle from gas , mileage, parts etc. (that helped a lot with the options of vehicles)The entire process was amazing!! Yemi and the overall Serra Champaign company has made my experience one to share with you!

Yemi the English man was the best.very helpful and super nice.he should definitely be givin a nice raise.

Yemi was a fantastic salesman and a joy to work with. He made the experience fun and effortless. One of the best we’ve ever done business with!

We recently were in need of a new car and after spending time on-line decided that a Honda was what we were interested in. After checking the usual suspects (CarMax, Carvana) we realized that our local Honda dealership (Serra Honda in Savoy) had great inventory and all the advantages of buying local. After checking some boxes on line on the website a sales associate, Yemi Akinsola, reached out to us. May I say, if you want to have an amazing morning, drop by the Honda dealership and ask to see Yemi. He is a joy to visit with. Even if you have no interest in buying a car, he is an amazing man very worthy of your time to get to know. So after several email exchanges we settle on (we think) the type of Honda we want and a time to meet up. Being an older couple and it having been a while since buying a new car, we had a lot of questions. Yemi was extremely patient with us, answering our questions, and all of this was by texting before we met. When we finally did meet, it was as if we were meeting an old friend. Yemi reviewed our “musts” and “likes” and was quickly able to point us to a line of cars that would meet our needs - which interestingly was not what we originally thought about getting and was actually a less expensive model. He listened to us and communicated with intelligence and empathy. Once we worked out what we wanted to purchase, we were greeted by Ross Beninato, who helped us work out the finances. Ross explained the various add-ons available to us and in a pressure free setting help us navigate what was best for us by sharing information without judgement. Before we left we were introduced to their service department. There were so many positive aspects to this buying experience, I am leaving them out so that this review is not too long. If you are interested in a Honda, or a fun morning, contact Yemi at our local Honda dealership. Who knows, you might come away with a new car, but you will definitely come away with a new friend. We did.

The experience I had buying my new Honda Accord from this dealership was nothing short of exceptional. I worked with Lindsay Poland and she was knowledgable, friendly, and attentive- but not pushy! Not only was Lindsay phenomenal, the entire team I dealt with was truly nothing short of amazing. I will recommend this dealership to my friends. It was truly nice to have a great car buying experience!

Straight to the point. Steve did a great job and was very friendly, helping us with every question and concern we had.

Made an appointment to look at a mazda. Left work early. My husband, who works third shift, got about 5 hours of sleep to drive with me to test drive. I kept getting asked about financing and all we wanted to do was test drive the car. I told them whether we needed financing would be determined by the out the door total price. Again asked- for the 3rd time- what type of monthly payments we could afford. I made the mistake of saying I could afford any monthly payment but was not interested in spending our money that way. When Darius went to get the car- it suddenly wasn't there. I asked where it was and no one knew... but immediately wanted to know if he could show us something else. I told them it was incredibly poor customer service to have us drive 2 hours round trip and then not have the car. The excuse I was actually given by the other guy was- "we have 4 lots and 25 salesmen". Perhaps they should consider closing a couple of them if they cannot even keep track of vehicles. When the bait and switch tactic was clearly not going to work- he said- how about if we drive it to you tomorrow? No thanks. I would rather pay $1000 more somewhere else. Its the principle of the matter. No one can ever just be honest. We went up a few months ago to look at a Nissan Rogue. That day I was told-"I can't let you look at that one. We just got it in and the service department said x,y, and z is wrong with it" I'm so dumb that I didn't realize that was a tactic they use or I wouldn't have gone up there today. So about 5.5-6 hours of my time wasted for nothing between these two trips. Never again. I only wish I would have seen these reviews prior. Frustrated and disappointed.

Be careful that your negotiated price is carried thru on your purchase agreement! Mine wasn't and it cost me $1000. I was too trusting Jim Patterson